Architect with AWS Connect
Job Summary:
We are looking for a Technical Architect to lead the migration of a large healthcare payer s AVAYA contact center into AWS Connect. The ideal candidate will be responsible for designing the overall architecture, ensuring seamless integration of voice, chat, authentication, and call flow functionalities, and optimizing the AWS Connect ecosystem to support enterprise-level operations.
Key Responsibilities:
Solution Design & Architecture:
o Design and architect AWS Connect-based contact center solutions, ensuring scalability, security, and compliance with healthcare regulations (e.g., HIPAA).
o Define architecture for call flows, authentication mechanisms, IVR, voice/chat use cases, and integration with third-party applications.
o Provide guidance on AI/ML-driven enhancements such as Amazon Lex for conversational interfaces.
Migration & Implementation:
o Define migration strategies from AVAYA to AWS Connect, ensuring minimal service disruption.
o Oversee the configuration of SIP trunking, Lambda functions, Amazon Kinesis, S3, and DynamoDB for real-time and historical analytics.
Job Summary:
We are looking for a Technical Architect to lead the migration of a large healthcare payer s AVAYA contact center into AWS Connect. The ideal candidate will be responsible for designing the overall architecture, ensuring seamless integration of voice, chat, authentication, and call flow functionalities, and optimizing the AWS Connect ecosystem to support enterprise-level operations.
Key Responsibilities:
Solution Design & Architecture:
o Design and architect AWS Connect-based contact center solutions, ensuring scalability, security, and compliance with healthcare regulations (e.g., HIPAA).
o Define architecture for call flows, authentication mechanisms, IVR, voice/chat use cases, and integration with third-party applications.
o Provide guidance on AI/ML-driven enhancements such as Amazon Lex for conversational interfaces.
Migration & Implementation:
o Define migration strategies from AVAYA to AWS Connect, ensuring minimal service disruption.
o Oversee the configuration of SIP trunking, Lambda functions, Amazon Kinesis, S3, and DynamoDB for real-time and historical analytics.