ServiceNow Lead Developer
Hello,
Role: ServiceNow Lead Developer
Location: Remote
Must Have Skills:
SNOW: 10+ Years
Field Service Management (FSM) : 8+ Years
FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management: 8+ Years
Must have Certifications:
CSA (Certified System Administrator) and CAD (Certified Application Developer) are required.
FSM-specific certifications are a plus.
Overview:
We are seeking an experienced ServiceNow Lead Developer with a strong background in Field Service Management (FSM) to lead the design, architecture, and implementation of FSM solutions. The ideal candidate will have a deep understanding of ServiceNow's FSM capabilities and related ServiceNow applications, coupled with a robust technical foundation to deliver best-in-class solutions that improve field service delivery, operational efficiency, and customer satisfaction.
Key Responsibilities: 1. Solution Architecture and Design
o Lead the architecture and design of ServiceNow FSM solutions, aligning with business requirements, industry standards, and best practices.
o Translate business needs into technical specifications, workflows, and integrated solutions.
o Design and implement efficient workflows, resource allocation, and technician scheduling to optimize field operations.
2. FSM Module Expertise
o Serve as the subject matter expert for the FSM module, advising on capabilities, limitations, and configuration options.
o Configure FSM applications, including Dispatch Console, Work Order Management, Asset and Inventory Management, and Mobile App setup.
o Ensure robust integration of FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management.
3. Technical Implementation and Customization
o Implement and customize ServiceNow FSM solutions, including scripting, configuration, and integration with external systems (ERP, CRM, IoT platforms).
o Develop custom workflows, automation, and mobile functionality for field technicians to improve the end-to-end FSM experience.
o Provide guidance on JavaScript, AngularJS, REST, SOAP, and other relevant scripting and integration technologies.
4. Performance Optimization and Best Practices
o Conduct performance testing and optimization to ensure the FSM module operates efficiently and meets service level agreements (SLAs).
o Identify and address performance bottlenecks, ensuring scalability and reliability for high-volume field service operations.
o Establish and enforce best practices for ServiceNow FSM implementations, including data model design, security, and change management.
Required Skills and Experience:
Technical Expertise in ServiceNow FSM: Extensive experience with the Field Service Management module, including Dispatch Console, Mobile App for FSM, Work Order Management, and Inventory.
ServiceNow Platform Knowledge: Proficiency with ServiceNow platform components such as ITSM, CSM, ITOM, and Asset Management, as well as CMDB and integrations.
Scripting and Development: Strong skills in JavaScript, AngularJS, and ServiceNow scripting, including business rules, client scripts, and UI policies.
Integrations: Hands-on experience with REST, SOAP, and APIs, integrating FSM with other platforms (e.g., ERP, IoT).
ServiceNow Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) are required. FSM-specific certifications are a plus.
Field Service Industry Knowledge: Understanding of field service workflows, scheduling, inventory management, and resource allocation.
Project Management and Agile Methodology: Familiarity with Agile frameworks and experience leading or managing ServiceNow projects.
Preferred Qualifications:
Experience with IoT integrations in FSM to enhance asset monitoring and predictive maintenance.
Experience with ServiceNow Application Portfolio Management (APM) and Performance Analytics to measure FSM outcomes.
ServiceNow Certified Implementation Specialist FSM or other relevant ServiceNow certifications.
Key Competencies:
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills, able to engage effectively with both technical and business stakeholders.
Proven ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Detail-oriented with a focus on delivering high-quality, scalable solutions.
Hello,
Role: ServiceNow Lead Developer
Location: Remote
Must Have Skills:
SNOW: 10+ Years
Field Service Management (FSM) : 8+ Years
FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management: 8+ Years
Must have Certifications:
CSA (Certified System Administrator) and CAD (Certified Application Developer) are required.
FSM-specific certifications are a plus.
Overview:
We are seeking an experienced ServiceNow Lead Developer with a strong background in Field Service Management (FSM) to lead the design, architecture, and implementation of FSM solutions. The ideal candidate will have a deep understanding of ServiceNow's FSM capabilities and related ServiceNow applications, coupled with a robust technical foundation to deliver best-in-class solutions that improve field service delivery, operational efficiency, and customer satisfaction.
Key Responsibilities: 1. Solution Architecture and Design
o Lead the architecture and design of ServiceNow FSM solutions, aligning with business requirements, industry standards, and best practices.
o Translate business needs into technical specifications, workflows, and integrated solutions.
o Design and implement efficient workflows, resource allocation, and technician scheduling to optimize field operations.
2. FSM Module Expertise
o Serve as the subject matter expert for the FSM module, advising on capabilities, limitations, and configuration options.
o Configure FSM applications, including Dispatch Console, Work Order Management, Asset and Inventory Management, and Mobile App setup.
o Ensure robust integration of FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management.
3. Technical Implementation and Customization
o Implement and customize ServiceNow FSM solutions, including scripting, configuration, and integration with external systems (ERP, CRM, IoT platforms).
o Develop custom workflows, automation, and mobile functionality for field technicians to improve the end-to-end FSM experience.
o Provide guidance on JavaScript, AngularJS, REST, SOAP, and other relevant scripting and integration technologies.
4. Performance Optimization and Best Practices
o Conduct performance testing and optimization to ensure the FSM module operates efficiently and meets service level agreements (SLAs).
o Identify and address performance bottlenecks, ensuring scalability and reliability for high-volume field service operations.
o Establish and enforce best practices for ServiceNow FSM implementations, including data model design, security, and change management.
Required Skills and Experience:
Technical Expertise in ServiceNow FSM: Extensive experience with the Field Service Management module, including Dispatch Console, Mobile App for FSM, Work Order Management, and Inventory.
ServiceNow Platform Knowledge: Proficiency with ServiceNow platform components such as ITSM, CSM, ITOM, and Asset Management, as well as CMDB and integrations.
Scripting and Development: Strong skills in JavaScript, AngularJS, and ServiceNow scripting, including business rules, client scripts, and UI policies.
Integrations: Hands-on experience with REST, SOAP, and APIs, integrating FSM with other platforms (e.g., ERP, IoT).
ServiceNow Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) are required. FSM-specific certifications are a plus.
Field Service Industry Knowledge: Understanding of field service workflows, scheduling, inventory management, and resource allocation.
Project Management and Agile Methodology: Familiarity with Agile frameworks and experience leading or managing ServiceNow projects.
Preferred Qualifications:
Experience with IoT integrations in FSM to enhance asset monitoring and predictive maintenance.
Experience with ServiceNow Application Portfolio Management (APM) and Performance Analytics to measure FSM outcomes.
ServiceNow Certified Implementation Specialist FSM or other relevant ServiceNow certifications.
Key Competencies:
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills, able to engage effectively with both technical and business stakeholders.
Proven ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Detail-oriented with a focus on delivering high-quality, scalable solutions.