Servicing Product Owner - Mortgage Servicing Platforms (MSP ICE / LoanServ Fiserv)
Salary undisclosed
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Job Title: Servicing Product Owner
Location: 100% Remote (preferred in EST, CST time zone)
Project Duration: Long Term Contract
About the Role:
We are seeking an experienced Senior Product Owner with deep expertise in mortgage servicing platforms, specifically MSP (ICE Mortgage Technology) or LoanServ (Fiserv). This role requires a strong understanding of loan servicing operations, compliance regulations, automation, and digital transformation to enhance platform efficiency and customer experience.
Key Responsibilities:
- Own and manage the product roadmap for mortgage servicing technology solutions, ensuring alignment with business objectives.
- Act as the primary liaison between stakeholders, development teams, and end-users to define requirements and prioritize feature enhancements.
- Lead the design, development, and deployment of product enhancements for MSP ICE, LoanServ Fiserv, or related servicing platforms.
- Work closely with technology, compliance, operations, and risk management teams to ensure solutions meet regulatory and operational standards.
- Define and manage user stories, backlog grooming, and sprint planning in an Agile/Scrum environment.
- Develop process automation strategies leveraging AI, machine learning, and robotic process automation (RPA) to streamline servicing workflows.
- Ensure seamless integration of servicing platforms with other mortgage systems, such as customer portals, investor reporting tools, and payment processing.
- Drive data-driven decision-making, leveraging analytics to optimize servicing operations and improve customer experience.
- Stay ahead of regulatory changes (CFPB, RESPA, GSE guidelines, investor requirements) to ensure compliance in mortgage servicing functions.
- Act as a product champion, conducting training and workshops to drive adoption and best practices.
Required Qualifications:
- 7+ years of experience in product ownership or management, with a strong focus on mortgage servicing technology.
- Expertise in MSP (ICE Mortgage Technology) or LoanServ (Fiserv), including system configurations, integrations, and workflow automation.
- Strong knowledge of loan servicing operations, including default management, escrow administration, payment processing, investor reporting, and compliance.
- Proven ability to translate business requirements into technical solutions, collaborating with engineering teams and vendors.
- Experience working in an Agile/Scrum environment with tools like Jira, Confluence, and Azure DevOps.
- Familiarity with cloud-based servicing solutions, API integrations, and data analytics.
- Understanding of regulatory compliance in mortgage servicing, including CFPB, RESPA, FDCPA, and investor guidelines.
- Strong analytical, communication, and stakeholder management skills.
- Bachelor s degree in Business, Finance, Information Systems, or related field
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Job Title: Servicing Product Owner
Location: 100% Remote (preferred in EST, CST time zone)
Project Duration: Long Term Contract
About the Role:
We are seeking an experienced Senior Product Owner with deep expertise in mortgage servicing platforms, specifically MSP (ICE Mortgage Technology) or LoanServ (Fiserv). This role requires a strong understanding of loan servicing operations, compliance regulations, automation, and digital transformation to enhance platform efficiency and customer experience.
Key Responsibilities:
- Own and manage the product roadmap for mortgage servicing technology solutions, ensuring alignment with business objectives.
- Act as the primary liaison between stakeholders, development teams, and end-users to define requirements and prioritize feature enhancements.
- Lead the design, development, and deployment of product enhancements for MSP ICE, LoanServ Fiserv, or related servicing platforms.
- Work closely with technology, compliance, operations, and risk management teams to ensure solutions meet regulatory and operational standards.
- Define and manage user stories, backlog grooming, and sprint planning in an Agile/Scrum environment.
- Develop process automation strategies leveraging AI, machine learning, and robotic process automation (RPA) to streamline servicing workflows.
- Ensure seamless integration of servicing platforms with other mortgage systems, such as customer portals, investor reporting tools, and payment processing.
- Drive data-driven decision-making, leveraging analytics to optimize servicing operations and improve customer experience.
- Stay ahead of regulatory changes (CFPB, RESPA, GSE guidelines, investor requirements) to ensure compliance in mortgage servicing functions.
- Act as a product champion, conducting training and workshops to drive adoption and best practices.
Required Qualifications:
- 7+ years of experience in product ownership or management, with a strong focus on mortgage servicing technology.
- Expertise in MSP (ICE Mortgage Technology) or LoanServ (Fiserv), including system configurations, integrations, and workflow automation.
- Strong knowledge of loan servicing operations, including default management, escrow administration, payment processing, investor reporting, and compliance.
- Proven ability to translate business requirements into technical solutions, collaborating with engineering teams and vendors.
- Experience working in an Agile/Scrum environment with tools like Jira, Confluence, and Azure DevOps.
- Familiarity with cloud-based servicing solutions, API integrations, and data analytics.
- Understanding of regulatory compliance in mortgage servicing, including CFPB, RESPA, FDCPA, and investor guidelines.
- Strong analytical, communication, and stakeholder management skills.
- Bachelor s degree in Business, Finance, Information Systems, or related field
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job