Production Support Engineer

Location: Lone Tree, CO
Salary: $50.00 USD Hourly - $55.00 USD Hourly
Description: Our top financial client is currently seeking a Production Support Engineer

Job Title: Production Support Engineer

Location: Lone Tree, CO (Hybrid 3 Days)

Contract: 12+ Months (Contract To Hire/ Extend)

Summary:

Experience:

Monitoring System Performance: Configuring and managing system settings, understanding file systems and permissions, Utilizing command-line interfaces for troubleshooting, Monitoring system performance and resource utilization

• Troubleshooting and Issue Resolution: They investigate incidents reported by users or detected by monitoring systems. This process typically involves analyzing logs, replicating issues, and identifying root causes. For example, if a web application is experiencing slow response times, the engineer might check server logs, database performance, and network latency to pinpoint the problem.
• Incident Management: This includes logging incidents in a ticketing system, categorizing them based on severity, and prioritizing them for resolution. Additionally, communicate with stakeholders, providing updates on the status of incidents and expected resolution times.
• Collaboration with Development Teams: When issues are identified that require code changes or enhancements, Support Engineers collaborate closely with development teams. They provide detailed information about the issues, suggest potential solutions, and may even assist in testing fixes before they are deployed to production.
• Documentation: Maintaining accurate documentation is essential for effective production support. Engineers document incidents, resolutions, and any changes made to the system. This documentation serves as a valuable resource for future troubleshooting and helps ensure knowledge transfer within the team.
• Performing Routine Maintenance: This can include applying software patches, updating configurations, and currency. Coordinate updates with 3rd Party vendors as
• Software Release and Deployment & Provisioning
• Password, and Certificate maintenance/renewal

Required qualifications:

• Minimum of 3-5 years directly related experience: BMC Control-M proficiency scheduling and executing batch is required (Control-Me. - Experience in NAS, and file transfers (NDM, FTP, SFTP, PGP/FTP, NFS).
• 5+ years' experience with SA Level knowledge of Linux and Windows system administration and troubleshooting
• 3-5+ years' experience Demonstrated experience of coordinating batch restoration activity across multiple technologies.
• Ability to participate in 24x7 support schedules if needed.
• Experience with Monitoring Tools (Nagios, Splunk, etc.)
• Familiarity with Database Management (SQL, NoSQL)
• Familiarity with Cloud Technologies (PCF - Pivotal Cloud Foundry)

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Location: Lone Tree, CO
Salary: $50.00 USD Hourly - $55.00 USD Hourly
Description: Our top financial client is currently seeking a Production Support Engineer

Job Title: Production Support Engineer

Location: Lone Tree, CO (Hybrid 3 Days)

Contract: 12+ Months (Contract To Hire/ Extend)

Summary:

Experience:

Monitoring System Performance: Configuring and managing system settings, understanding file systems and permissions, Utilizing command-line interfaces for troubleshooting, Monitoring system performance and resource utilization

• Troubleshooting and Issue Resolution: They investigate incidents reported by users or detected by monitoring systems. This process typically involves analyzing logs, replicating issues, and identifying root causes. For example, if a web application is experiencing slow response times, the engineer might check server logs, database performance, and network latency to pinpoint the problem.
• Incident Management: This includes logging incidents in a ticketing system, categorizing them based on severity, and prioritizing them for resolution. Additionally, communicate with stakeholders, providing updates on the status of incidents and expected resolution times.
• Collaboration with Development Teams: When issues are identified that require code changes or enhancements, Support Engineers collaborate closely with development teams. They provide detailed information about the issues, suggest potential solutions, and may even assist in testing fixes before they are deployed to production.
• Documentation: Maintaining accurate documentation is essential for effective production support. Engineers document incidents, resolutions, and any changes made to the system. This documentation serves as a valuable resource for future troubleshooting and helps ensure knowledge transfer within the team.
• Performing Routine Maintenance: This can include applying software patches, updating configurations, and currency. Coordinate updates with 3rd Party vendors as
• Software Release and Deployment & Provisioning
• Password, and Certificate maintenance/renewal

Required qualifications:

• Minimum of 3-5 years directly related experience: BMC Control-M proficiency scheduling and executing batch is required (Control-Me. - Experience in NAS, and file transfers (NDM, FTP, SFTP, PGP/FTP, NFS).
• 5+ years' experience with SA Level knowledge of Linux and Windows system administration and troubleshooting
• 3-5+ years' experience Demonstrated experience of coordinating batch restoration activity across multiple technologies.
• Ability to participate in 24x7 support schedules if needed.
• Experience with Monitoring Tools (Nagios, Splunk, etc.)
• Familiarity with Database Management (SQL, NoSQL)
• Familiarity with Cloud Technologies (PCF - Pivotal Cloud Foundry)

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.