Entry Level Support Technician (Night Shift)
. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: | ||
Years | Required/ Preferred | Experience |
1 | Required | Experience in providing support for hardware and software |
1 | Required | Experience answering customer calls and issues |
1 | Required | Experience in communicating information to customers |
1 | Required | Experience in providing quality customer service for all customers in resolving problems, ensures customer satisfaction and documenting the reported problems |
1 | Required | Experience with or knowledge of security requirements |
1 | Required | Experience in reporting, printing, and distribution of reports to customers and management as assigned |
1 | Preferred | Experience in notifying management of problems with processing and follows standards and procedures in correcting the problem or in transferring to the appropriate personnel for corrective actions |
1 | Preferred | Experience in assisting with documenting Standard Operating Procedures |
1 | Preferred | Experience with work production and reports failures and/or abnormalities for ensuring proper procedures for various outputs are followed along with Initiating commands to run jobs for customers |
1 | Preferred | Experience in performing preventative maintenance on equipment according to procedures |
1 | Preferred | Experience in testing new products and procedures |
1 | Preferred | Experience with security measures dealing with CPA and non-CPA personnel (badges and logbook sign ins) |
1 | Preferred | Experience with the Microsoft Office products, including TEAMs Word, Visio, Excel and PowerPoint |
. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: | ||
Years | Required/ Preferred | Experience |
1 | Required | Experience in providing support for hardware and software |
1 | Required | Experience answering customer calls and issues |
1 | Required | Experience in communicating information to customers |
1 | Required | Experience in providing quality customer service for all customers in resolving problems, ensures customer satisfaction and documenting the reported problems |
1 | Required | Experience with or knowledge of security requirements |
1 | Required | Experience in reporting, printing, and distribution of reports to customers and management as assigned |
1 | Preferred | Experience in notifying management of problems with processing and follows standards and procedures in correcting the problem or in transferring to the appropriate personnel for corrective actions |
1 | Preferred | Experience in assisting with documenting Standard Operating Procedures |
1 | Preferred | Experience with work production and reports failures and/or abnormalities for ensuring proper procedures for various outputs are followed along with Initiating commands to run jobs for customers |
1 | Preferred | Experience in performing preventative maintenance on equipment according to procedures |
1 | Preferred | Experience in testing new products and procedures |
1 | Preferred | Experience with security measures dealing with CPA and non-CPA personnel (badges and logbook sign ins) |
1 | Preferred | Experience with the Microsoft Office products, including TEAMs Word, Visio, Excel and PowerPoint |