Computer Analyst I - Information Technology

General Summary

Under the general supervision of the Director of Information Technology, Computer Analyst I is responsible for establishing Tier I and Tier II support. In addition the Computer Analyst I will build relationships with computer end users, managing the end user computer experience, managing workstation protection software, managing imaging software and maintaining an accurate asset inventory and location for all computer equipment and peripherals. Computer Analyst is also responsible for development and management of computer equipment cycling plan, preventative maintenance plans and submits an annual capital procurement plan for end user workstations.

GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the Communities we serve.

Principle Duties And Responsibilities

• Provide Tier I and Tier II computer support for both hospital and clinic users.
• Manage the Help Desk Operations and provide excellent customer service and problem solving skills to correct end user problems.
• Develops and installs solutions that meet end user computer needs.
• Logs and tracks IT support activity using the Ticketing System.
• Works on behalf of the computer end user to resolve problems and issues with computerized solutions including taking first call for all software which runs on the end user computer and escalates as appropriate.
• Effectively prioritizes work. Resets priorities as required.
• Establishes Service Line Agreements (SLA’s) by setting clear service expectations and meeting those expectations.
• Monitors and documents all end user computers health. Involves the correct IT/EMR resource if issues are observed and escalation is required.
• Observes and recommends improvements to better utilize our end user computer equipment.
• Provides end user computer education and training as required.
• Maintains inventory of all end user hardware components and all software loaded on end user computer workstations including license information and asset tag numbers.
• Provides assistance to the IT System Analyst and IT Infrastructure Analyst with problem resolution, hardware deployment and maintenance of an accurate network connection database including IP number.
• Develops process for end user computer equipment relocation requests which meet the needs of the organization.
• Establishes a preventative maintenance program for all end user computer equipment.
• Develops and follows an effective cable management program for all end user computer workstation installs. Cables must be neatly managed and not on the floor.
• Develops and maintains an effective check out, tracking and maintenance program for all audio visual equipment.
• Insures workstations have the appropriate software to protect our data infrastructure from harm. This includes antivirus, spyware and all other forms of malware and infections.
• Manage the Imaging process for desktop and laptop computers in a manner which meets HIPAA security requirements.
• Establishes a written program to keep end user computer equipment refreshed by user type. Obtain longevity from equipment by moving useful equipment into lessor roles.
• Provides input for the development of strategy and planning for future budgeting of end user computer hardware.
• Sets and abides by end user computer equipment procurement and deployment standards agreed upon by the IT Department.
• Educates end users on how to follow safe and effective file management practices including maintenance of what is stored.
• Maintains knowledge current by suggesting attendance at in-service workshops, seminars or classes.
• Provides input to all end user computer policies and procedures.
• Participates in the on-call schedule for the IT department.
• Performs other duties as assigned by the Director of IT.

General Summary

Under the general supervision of the Director of Information Technology, Computer Analyst I is responsible for establishing Tier I and Tier II support. In addition the Computer Analyst I will build relationships with computer end users, managing the end user computer experience, managing workstation protection software, managing imaging software and maintaining an accurate asset inventory and location for all computer equipment and peripherals. Computer Analyst is also responsible for development and management of computer equipment cycling plan, preventative maintenance plans and submits an annual capital procurement plan for end user workstations.

GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the Communities we serve.

Principle Duties And Responsibilities

• Provide Tier I and Tier II computer support for both hospital and clinic users.
• Manage the Help Desk Operations and provide excellent customer service and problem solving skills to correct end user problems.
• Develops and installs solutions that meet end user computer needs.
• Logs and tracks IT support activity using the Ticketing System.
• Works on behalf of the computer end user to resolve problems and issues with computerized solutions including taking first call for all software which runs on the end user computer and escalates as appropriate.
• Effectively prioritizes work. Resets priorities as required.
• Establishes Service Line Agreements (SLA’s) by setting clear service expectations and meeting those expectations.
• Monitors and documents all end user computers health. Involves the correct IT/EMR resource if issues are observed and escalation is required.
• Observes and recommends improvements to better utilize our end user computer equipment.
• Provides end user computer education and training as required.
• Maintains inventory of all end user hardware components and all software loaded on end user computer workstations including license information and asset tag numbers.
• Provides assistance to the IT System Analyst and IT Infrastructure Analyst with problem resolution, hardware deployment and maintenance of an accurate network connection database including IP number.
• Develops process for end user computer equipment relocation requests which meet the needs of the organization.
• Establishes a preventative maintenance program for all end user computer equipment.
• Develops and follows an effective cable management program for all end user computer workstation installs. Cables must be neatly managed and not on the floor.
• Develops and maintains an effective check out, tracking and maintenance program for all audio visual equipment.
• Insures workstations have the appropriate software to protect our data infrastructure from harm. This includes antivirus, spyware and all other forms of malware and infections.
• Manage the Imaging process for desktop and laptop computers in a manner which meets HIPAA security requirements.
• Establishes a written program to keep end user computer equipment refreshed by user type. Obtain longevity from equipment by moving useful equipment into lessor roles.
• Provides input for the development of strategy and planning for future budgeting of end user computer hardware.
• Sets and abides by end user computer equipment procurement and deployment standards agreed upon by the IT Department.
• Educates end users on how to follow safe and effective file management practices including maintenance of what is stored.
• Maintains knowledge current by suggesting attendance at in-service workshops, seminars or classes.
• Provides input to all end user computer policies and procedures.
• Participates in the on-call schedule for the IT department.
• Performs other duties as assigned by the Director of IT.