Desktop Support-I
Job Description: Technical Support Specialist
Location: Remote Position
Duration: 4 Months
Must be flexible to our support line hours (e.g., 9am-9pm Mon-Sun)
Strong preference for candidates with past startup and technical support/IT experience
Please note that this position requires a flexible schedule. The team works all days of the week (including weekends) from 9am-9pm ET. While team members will work 40 hours per week, these hours may come from night and weekend shifts.
About the Team
Client is launching a new, confidential product targeting restaurants across the United States. This team is on the ground floor of a product that can change the hospitality industry forever.
About the Role
The team is looking for a new team member to join our Technical Support team, helping restaurants live as they work with our new product. Our Technical Support team currently offers 365/12/7 coverage from 9am-9pm EST. You must be flexible to work mornings, nights, weekdays, and/or weekends. Shift times may be subject to change as we expand our team! We primarily manage our ticket queue via email and text message, and provide phone or video support upon request or as needed.
You ll be a strategic problem solver and become a technical subject matter expert in all things related to our new product. You will be the first line of defense for all merchant support tickets, ensuring that the team provides an exceptional service experience and best-in-class technical support when something goes wrong.
To succeed in this role, you will need a combination of deep technical/networking knowledge, strong communication/troubleshooting skills, an entrepreneurial mindset, and a constant desire to never stop building your knowledge of our product.
You re excited about this opportunity because you will
- Be an early part of a collaborative team that prides itself on world-class customer service and technical support for an innovative and industry-leading technology platform
- Work on a small, high-priority team, and learn by working directly with world-class leaders, including DoorDash s Co-Founder
- Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points
- Help build our playbook around how to diagnose and triage emerging issues within a new product
- Address merchant issues with empathy and urgency, ensuring that every touchpoint with the merchant is a learning opportunity that brings them closer to success
- Develop a deep expertise in our product, processes, systems, tools, and how to diagnose and resolve issues, especially in cases where there is no set guidance/playbook
- You have a Bachelor s degree in a technical field (e.g., information technology, computer science, computer engineering) or an equivalent amount of work experience
- You have startup experience and an entrepreneurial mindset (this team functions like a startup within DoorDash, and ownership/entrepreneurial spirit are critical to thrive)
- You have a deep understanding of computer hardware (including ethernet cabling/network administration) and software
- You have 4+ years of work experience in a related technical support role (e.g., IT, network administration, technical support)
- You are a natural problem solver, willing to triage problems that often don t have a pre-defined solution
- You lead with empathy, and deeply care about the success of small business owners across the United States
- You can speak and write fluent English and have above-average technical fluency (typing speed of 40 WPM)
- You have experience in a fast-paced customer-facing role and are resilient in an ever-changing environment
- You have effective written communication skills including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash s brand voice and tone
- You are a highly-motivated individual who works well in a team environment
- Being a past employer s first technical support hire
- Experience troubleshooting on Android systems
- Familiarity with Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS
- Familiarity with G-Suite, ZenDesk, Slack, Atlassian, Salesforce
About Net2Source, Inc.
Net2Source is a total talent management solutions company with its presence in 50+ countries. Our creative solution service offerings aim at becoming your one stop destination for hiring talent needs globally.
Want to read more about Net2Source? Visit us at ;p>Equal Employment Opportunity Commission
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 4100+ employees globally and 30+ locations in US and operations in 50+ countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services.
Fast Facts about Net2Source:
* Founded in 2007
* 100% Minority Owned, Debt Free, Private
* 4100+ consultants globally
* 2550 consultants placed in the US
* 750+ team of in-house staffing team
* 30+ sales offices in the US, and 50+ Offices globally
* Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia)
Awards and Accolades:
1. 2020 Fast 100 Asian American Businesses by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC 2019)
2. 2019 & 2018 Ranked 21st Fastest Growing Staffing Company in USA by Staffing industry Analysts
3. 2019 & 2018 Fastest 50 by NJ Biz (Ranked (9th and 27th ).
4. 2019 Top 100 Fastest companies to grow in Dallas by Dallas Business Journal.
5. INC 5000 Fastest growing for 8 consecutive years in a row.
6. America's Most Honored Businesses (Top 10%)
7. 2019 Dallas Top 100 by Dallas Business Journal
8. 2019 Proven Supplier of the Year by Workforce Logiq
9. 2019 Spirit of Alliance Award by Agile1
10. 2018 Best of the Best Platinum Award by Agile1
11. 2018 TechServe Alliance Excellence Awards Winner
12. 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Job Description: Technical Support Specialist
Location: Remote Position
Duration: 4 Months
Must be flexible to our support line hours (e.g., 9am-9pm Mon-Sun)
Strong preference for candidates with past startup and technical support/IT experience
Please note that this position requires a flexible schedule. The team works all days of the week (including weekends) from 9am-9pm ET. While team members will work 40 hours per week, these hours may come from night and weekend shifts.
About the Team
Client is launching a new, confidential product targeting restaurants across the United States. This team is on the ground floor of a product that can change the hospitality industry forever.
About the Role
The team is looking for a new team member to join our Technical Support team, helping restaurants live as they work with our new product. Our Technical Support team currently offers 365/12/7 coverage from 9am-9pm EST. You must be flexible to work mornings, nights, weekdays, and/or weekends. Shift times may be subject to change as we expand our team! We primarily manage our ticket queue via email and text message, and provide phone or video support upon request or as needed.
You ll be a strategic problem solver and become a technical subject matter expert in all things related to our new product. You will be the first line of defense for all merchant support tickets, ensuring that the team provides an exceptional service experience and best-in-class technical support when something goes wrong.
To succeed in this role, you will need a combination of deep technical/networking knowledge, strong communication/troubleshooting skills, an entrepreneurial mindset, and a constant desire to never stop building your knowledge of our product.
You re excited about this opportunity because you will
- Be an early part of a collaborative team that prides itself on world-class customer service and technical support for an innovative and industry-leading technology platform
- Work on a small, high-priority team, and learn by working directly with world-class leaders, including DoorDash s Co-Founder
- Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points
- Help build our playbook around how to diagnose and triage emerging issues within a new product
- Address merchant issues with empathy and urgency, ensuring that every touchpoint with the merchant is a learning opportunity that brings them closer to success
- Develop a deep expertise in our product, processes, systems, tools, and how to diagnose and resolve issues, especially in cases where there is no set guidance/playbook
- You have a Bachelor s degree in a technical field (e.g., information technology, computer science, computer engineering) or an equivalent amount of work experience
- You have startup experience and an entrepreneurial mindset (this team functions like a startup within DoorDash, and ownership/entrepreneurial spirit are critical to thrive)
- You have a deep understanding of computer hardware (including ethernet cabling/network administration) and software
- You have 4+ years of work experience in a related technical support role (e.g., IT, network administration, technical support)
- You are a natural problem solver, willing to triage problems that often don t have a pre-defined solution
- You lead with empathy, and deeply care about the success of small business owners across the United States
- You can speak and write fluent English and have above-average technical fluency (typing speed of 40 WPM)
- You have experience in a fast-paced customer-facing role and are resilient in an ever-changing environment
- You have effective written communication skills including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash s brand voice and tone
- You are a highly-motivated individual who works well in a team environment
- Being a past employer s first technical support hire
- Experience troubleshooting on Android systems
- Familiarity with Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS
- Familiarity with G-Suite, ZenDesk, Slack, Atlassian, Salesforce
About Net2Source, Inc.
Net2Source is a total talent management solutions company with its presence in 50+ countries. Our creative solution service offerings aim at becoming your one stop destination for hiring talent needs globally.
Want to read more about Net2Source? Visit us at ;p>Equal Employment Opportunity Commission
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 4100+ employees globally and 30+ locations in US and operations in 50+ countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services.
Fast Facts about Net2Source:
* Founded in 2007
* 100% Minority Owned, Debt Free, Private
* 4100+ consultants globally
* 2550 consultants placed in the US
* 750+ team of in-house staffing team
* 30+ sales offices in the US, and 50+ Offices globally
* Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia)
Awards and Accolades:
1. 2020 Fast 100 Asian American Businesses by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC 2019)
2. 2019 & 2018 Ranked 21st Fastest Growing Staffing Company in USA by Staffing industry Analysts
3. 2019 & 2018 Fastest 50 by NJ Biz (Ranked (9th and 27th ).
4. 2019 Top 100 Fastest companies to grow in Dallas by Dallas Business Journal.
5. INC 5000 Fastest growing for 8 consecutive years in a row.
6. America's Most Honored Businesses (Top 10%)
7. 2019 Dallas Top 100 by Dallas Business Journal
8. 2019 Proven Supplier of the Year by Workforce Logiq
9. 2019 Spirit of Alliance Award by Agile1
10. 2018 Best of the Best Platinum Award by Agile1
11. 2018 TechServe Alliance Excellence Awards Winner
12. 2017 Best of the Best Gold Award by Agile1(Act1 Group)