Field Service Representative (Tier 1) (WRD Enterprise Solutions)
Salary undisclosed
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Job Overview
This position is responsible for performing duties involving utility service connections, minor repairs of metering equipment and field investigations, and training personnel.
Salary
$36,732 - $66,185
Ideal Candidate
At least one year of experience completing utility-related field service work orders in the field. Ability to work outside in the extreme conditions of Florida. Working knowledge of Microsoft Office 365 and experience working with a database program.
Core Competencies
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
This position is responsible for performing duties involving utility service connections, minor repairs of metering equipment and field investigations, and training personnel.
Salary
$36,732 - $66,185
Ideal Candidate
At least one year of experience completing utility-related field service work orders in the field. Ability to work outside in the extreme conditions of Florida. Working knowledge of Microsoft Office 365 and experience working with a database program.
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
- Establishes new services and disconnects existing services by installing and removing water meters or turning valves.
- In-field delinquent account collections activities including severance disconnects.
- Performs field investigations of public complaints, violations of ordinances and of billing information.
- Repairs minor leaks in water meters and connections; and repairs or replaces meter boxes.
- Maintains records of duties performed, vehicle usage and maintenance.
- Maintains and updates maps, charts and graphs.
- Performs meter reading duties.
- Performs other related duties as required.
- Knowledge of the functions, services, procedures and regulations of the unit or department to which assigned.
- Skill in meter reading.
- Skill in the use of basic hand tools.
- Ability to follow oral and written instruction.
- Ability to follow established procedures.
- Ability to work effectively with others.
- Ability to communicate effectively both orally and in writing.
- Ability to read and understand job related material.
- Ability to perform basic mathematical calculations.
- Ability to use tables to compute fees and interest.
- Regularly required to drive, sit, and walk. In field they must move about, and reach with hands and arms. Dexterity is required.
- Frequently required to balance, stoop, kneel, crouch or crawl.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
- Graduation from high school or possession of a GED Certificate; AND
- One year of experience in a job involving reading utility meters;
- An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
- Possession of a valid Florida Driver's License.
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
Job Overview
This position is responsible for performing duties involving utility service connections, minor repairs of metering equipment and field investigations, and training personnel.
Salary
$36,732 - $66,185
Ideal Candidate
At least one year of experience completing utility-related field service work orders in the field. Ability to work outside in the extreme conditions of Florida. Working knowledge of Microsoft Office 365 and experience working with a database program.
Core Competencies
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
This position is responsible for performing duties involving utility service connections, minor repairs of metering equipment and field investigations, and training personnel.
Salary
$36,732 - $66,185
Ideal Candidate
At least one year of experience completing utility-related field service work orders in the field. Ability to work outside in the extreme conditions of Florida. Working knowledge of Microsoft Office 365 and experience working with a database program.
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
- Establishes new services and disconnects existing services by installing and removing water meters or turning valves.
- In-field delinquent account collections activities including severance disconnects.
- Performs field investigations of public complaints, violations of ordinances and of billing information.
- Repairs minor leaks in water meters and connections; and repairs or replaces meter boxes.
- Maintains records of duties performed, vehicle usage and maintenance.
- Maintains and updates maps, charts and graphs.
- Performs meter reading duties.
- Performs other related duties as required.
- Knowledge of the functions, services, procedures and regulations of the unit or department to which assigned.
- Skill in meter reading.
- Skill in the use of basic hand tools.
- Ability to follow oral and written instruction.
- Ability to follow established procedures.
- Ability to work effectively with others.
- Ability to communicate effectively both orally and in writing.
- Ability to read and understand job related material.
- Ability to perform basic mathematical calculations.
- Ability to use tables to compute fees and interest.
- Regularly required to drive, sit, and walk. In field they must move about, and reach with hands and arms. Dexterity is required.
- Frequently required to balance, stoop, kneel, crouch or crawl.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
- Graduation from high school or possession of a GED Certificate; AND
- One year of experience in a job involving reading utility meters;
- An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
- Possession of a valid Florida Driver's License.
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.