Customer Service Representative - License & Permits

This is a REPOST All previous applicants much reapply

The NC Wildlife Resources Commission Mission Statement is to conserve North Carolina's wildlife resources and their habitats and provide programs and opportunities that allow hunters, anglers, boaters and other outdoor enthusiasts to enjoy wildlife-associated recreation. Â The Commission is the regulatory agency responsible for the enforcement of N.C. fishing, hunting, trapping and boating laws. The NCWRC employs over 700 full-time staff across the state, including wildlife and fisheries biologists and technicians, wildlife law enforcement officers, wildlife educators, communication specialists, customer service, information technology, and administrative professionals.

Â

The Customer Support Services (CSS) Section of Wildlife Resources Commission (WRC) is responsible for sales of hunting, trapping and fishing licenses, the permit hunting opportunities program, registration and titling of vessels and administration of more than 1,000 wildlife service agents and agency partners through its Go Outdoors North Carolina system (GONC).Â

Â

Responsibilities

The North Carolina Wildlife Resources Commission is accepting applications for a Customer Service Representative (Administrative Specialist I) for our Customer Support Services (CSS) office. Â Responsibilities of this position include but are not limited to the following:

• Provide tier two customer support for hunting, trapping, and fishing license questions, regulation inquiries, and vessel registration and titling support. Customer support is provided by telephone, email, mail and in-person.
• Provide technical and administrative support for Wildlife Service Agents and other agency partners utilizing the GONC system.
• Research and resolve GONC system issues including operating system and transactional errors, and financial and reporting discrepancies.
• Manage the daily review and analysis of all incoming transactions to ensure all licenses, permits, registrations, and titles are issued in compliance with North Carolina general statutes and administrative code.Â
  
  

Â

A Monday-Friday schedule is associated with this position which involves working 40 hours per week (8am-5pm). Â This position is based in the WRC headquarters in Raleigh, NC (Wake Co.).Required Competencies, Work History, and Credentials must appear in the application to receive consideration during the selection process. Â Resumes will not be accepted in lieu of completing the application. Â Applications stating "See Attached Resume" or including an embedded text resume will be considered incomplete and will not be processed. Â Â

Â

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Experience responding to high volume customer inquiries.
• Experience interpreting and communicating detailed instructions, processes, or regulatory information in a professional manner.
  
  

Â

Management Preferences

• Experience assisting customers by phone, email, and in-person.
• Experience in a call center environment.
• Experience reviewing documentation for accuracy.Â
  
  

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Â

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;

OR

equivalent combination of education and experience.* PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THE OSHR JOB SEEKERS WEBSITE *

All applicants must complete and submit a State application for employment using the NeoGov Online Job Application System located on the Office of State Human Resources "Work for NC" website (http://www.oshr.nc.gov/jobs/ ) for the State of North Carolina.Â

 Â

If you are having technical issues submitting your application, please call the NeoGov (governmentjobs.com) Help Line at 855-524-5627. Â

 Â

• The North Carolina Wildlife Resources Commission is an Equal Employment Opportunity Employer*
  
  

The North Carolina Wildlife Resources Commission (NCWRC) is committed to maintaining a culture of equity, diversity and inclusion. NCWRC strives to ensure that all employment practices are implemented in a manner that is equitable to all applicants and employees.

 Â

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. Â All applicants should indicate the position number and job title in the section "Jobs Applied For". Â

Â

Applicants seeking Veteran's Preference must attach a DD 214 Form, Certificate of Release or Discharge from Active Duty along with your application.

Â

Applicants seeking National Guard Preference (to include North Carolina Army National Guard & North Carolina Air National Guard) must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application.

Â

All Required Competencies, Work History, and Credentials must appear in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form. Â Applications stating "See Attached Resume" or including an embedded text resume will be considered incomplete and will not be processed. Â

Â

• Degrees must be received from institutions appropriately accredited by the U.S. Department of Education*
  
  

 If you have started a college degree program but have not completed it - please document the number of Semester CREDIT HOURS you have completed in the Education section of your application.

Â

• State Employee Benefits*
  
  

We value our employees and offer a wide variety of competitive and family-friendly benefits. Learn more about employee resources, safety, health and wellness information, leave options, employee discounts and more by visiting the NC OSHR website... https://oshr.nc.gov/state-employee-resources/benefits

Â

• Employment Eligibility*
  
  

It is the policy of the State of North Carolina and the Office of State Human Resources (OSHR) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

 Â

• For More Information*
  
  

For more information about the North Carolina Wildlife Resources Commission, visit the WRC website†https://www.ncwildlife.org/

Â

For more information about this posting, contact the Wildlife Resources Commission Human Resources Office. Â Due to the volume of applications received, we are unable to provide information regarding the status of your application. Â To check the status of your application, log in to your NeoGov account and click "Application Status". Â Normal processing time for applications is 30-45 days from the closing date of the posting.

 Â

CONTACT INFORMATION

NC Wildlife Resources Commission

Human Resources Office     Â

Phone: 919-707-0101

Fax: 919-707-0108

This is a REPOST All previous applicants much reapply

The NC Wildlife Resources Commission Mission Statement is to conserve North Carolina's wildlife resources and their habitats and provide programs and opportunities that allow hunters, anglers, boaters and other outdoor enthusiasts to enjoy wildlife-associated recreation. Â The Commission is the regulatory agency responsible for the enforcement of N.C. fishing, hunting, trapping and boating laws. The NCWRC employs over 700 full-time staff across the state, including wildlife and fisheries biologists and technicians, wildlife law enforcement officers, wildlife educators, communication specialists, customer service, information technology, and administrative professionals.

Â

The Customer Support Services (CSS) Section of Wildlife Resources Commission (WRC) is responsible for sales of hunting, trapping and fishing licenses, the permit hunting opportunities program, registration and titling of vessels and administration of more than 1,000 wildlife service agents and agency partners through its Go Outdoors North Carolina system (GONC).Â

Â

Responsibilities

The North Carolina Wildlife Resources Commission is accepting applications for a Customer Service Representative (Administrative Specialist I) for our Customer Support Services (CSS) office. Â Responsibilities of this position include but are not limited to the following:

• Provide tier two customer support for hunting, trapping, and fishing license questions, regulation inquiries, and vessel registration and titling support. Customer support is provided by telephone, email, mail and in-person.
• Provide technical and administrative support for Wildlife Service Agents and other agency partners utilizing the GONC system.
• Research and resolve GONC system issues including operating system and transactional errors, and financial and reporting discrepancies.
• Manage the daily review and analysis of all incoming transactions to ensure all licenses, permits, registrations, and titles are issued in compliance with North Carolina general statutes and administrative code.Â
  
  

Â

A Monday-Friday schedule is associated with this position which involves working 40 hours per week (8am-5pm). Â This position is based in the WRC headquarters in Raleigh, NC (Wake Co.).Required Competencies, Work History, and Credentials must appear in the application to receive consideration during the selection process. Â Resumes will not be accepted in lieu of completing the application. Â Applications stating "See Attached Resume" or including an embedded text resume will be considered incomplete and will not be processed. Â Â

Â

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Experience responding to high volume customer inquiries.
• Experience interpreting and communicating detailed instructions, processes, or regulatory information in a professional manner.
  
  

Â

Management Preferences

• Experience assisting customers by phone, email, and in-person.
• Experience in a call center environment.
• Experience reviewing documentation for accuracy.Â
  
  

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Â

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;

OR

equivalent combination of education and experience.* PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THE OSHR JOB SEEKERS WEBSITE *

All applicants must complete and submit a State application for employment using the NeoGov Online Job Application System located on the Office of State Human Resources "Work for NC" website (http://www.oshr.nc.gov/jobs/ ) for the State of North Carolina.Â

 Â

If you are having technical issues submitting your application, please call the NeoGov (governmentjobs.com) Help Line at 855-524-5627. Â

 Â

• The North Carolina Wildlife Resources Commission is an Equal Employment Opportunity Employer*
  
  

The North Carolina Wildlife Resources Commission (NCWRC) is committed to maintaining a culture of equity, diversity and inclusion. NCWRC strives to ensure that all employment practices are implemented in a manner that is equitable to all applicants and employees.

 Â

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. Â All applicants should indicate the position number and job title in the section "Jobs Applied For". Â

Â

Applicants seeking Veteran's Preference must attach a DD 214 Form, Certificate of Release or Discharge from Active Duty along with your application.

Â

Applicants seeking National Guard Preference (to include North Carolina Army National Guard & North Carolina Air National Guard) must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application.

Â

All Required Competencies, Work History, and Credentials must appear in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form. Â Applications stating "See Attached Resume" or including an embedded text resume will be considered incomplete and will not be processed. Â

Â

• Degrees must be received from institutions appropriately accredited by the U.S. Department of Education*
  
  

 If you have started a college degree program but have not completed it - please document the number of Semester CREDIT HOURS you have completed in the Education section of your application.

Â

• State Employee Benefits*
  
  

We value our employees and offer a wide variety of competitive and family-friendly benefits. Learn more about employee resources, safety, health and wellness information, leave options, employee discounts and more by visiting the NC OSHR website... https://oshr.nc.gov/state-employee-resources/benefits

Â

• Employment Eligibility*
  
  

It is the policy of the State of North Carolina and the Office of State Human Resources (OSHR) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

 Â

• For More Information*
  
  

For more information about the North Carolina Wildlife Resources Commission, visit the WRC website… https://www.ncwildlife.org/

Â

For more information about this posting, contact the Wildlife Resources Commission Human Resources Office. Â Due to the volume of applications received, we are unable to provide information regarding the status of your application. Â To check the status of your application, log in to your NeoGov account and click "Application Status". Â Normal processing time for applications is 30-45 days from the closing date of the posting.

 Â

CONTACT INFORMATION

NC Wildlife Resources Commission

Human Resources Office     Â

Phone: 919-707-0101

Fax: 919-707-0108