Hotel Front Desk Agent Full-time Year-round
Salary undisclosed
Checking job availability...
Original
Simplified
Job Summary
We are seeking a friendly and motivated Hotel Front Desk Agent - full-time year-round to join our team at The Sebastian Vail. This position plays a vital role in providing exceptional customer service and ensuring a positive experience for our guests. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to handle a variety of situations with professionalism and efficiency.
Key Responsibilities
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
We are seeking a friendly and motivated Hotel Front Desk Agent - full-time year-round to join our team at The Sebastian Vail. This position plays a vital role in providing exceptional customer service and ensuring a positive experience for our guests. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to handle a variety of situations with professionalism and efficiency.
Key Responsibilities
- Greet guests warmly upon arrival and provide personalized service throughout their stay.
- Check guests in and out efficiently, ensuring all necessary information is collected and verified.
- Answer guests' inquiries regarding hotel amenities, services, and local attractions.
- Maintain clear and effective communication with other hotel departments, including housekeeping, maintenance, and sales.
- Handle guest complaints and concerns with empathy, striving to resolve issues to their satisfaction.
- Manage room reservations and maintain accurate records using the hotel management software.
- Process payments, handle cash and credit transactions, and ensure proper accounting procedures are followed.
- Prepare and distribute reports as required by management.
- Ensure a safe and secure environment for guests and staff by following hotel policies and procedures.
- Respond appropriately to emergencies and keep the front desk area organized and secure.
- Inform guests about hotel promotions and upsell additional services, such as dining, spa treatments, and activities.
- Encourage feedback from guests to continuously improve service levels.
- High school diploma or equivalent; some college education preferred.
- Previous experience in a hotel front desk or customer service role is a plus but not required.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficient in using computer systems and hotel management software; familiarity with [specific software, if applicable] is a plus.
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- Ability to stand for long periods and lift up to 25 pounds.
- Must be able to perform repetitive tasks (e.g., typing, answering phones).
- Free onsite shift parking
- Discounted bus pass for Eagle County & Lake County routes
- Discounted F&B, Spa Treatments & Retail up to 40% off
- Merchant Ski Pass Program
- Free onsite Chef prepared employee dining room with hot meals and salad bar
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
Job Summary
We are seeking a friendly and motivated Hotel Front Desk Agent - full-time year-round to join our team at The Sebastian Vail. This position plays a vital role in providing exceptional customer service and ensuring a positive experience for our guests. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to handle a variety of situations with professionalism and efficiency.
Key Responsibilities
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
We are seeking a friendly and motivated Hotel Front Desk Agent - full-time year-round to join our team at The Sebastian Vail. This position plays a vital role in providing exceptional customer service and ensuring a positive experience for our guests. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to handle a variety of situations with professionalism and efficiency.
Key Responsibilities
- Greet guests warmly upon arrival and provide personalized service throughout their stay.
- Check guests in and out efficiently, ensuring all necessary information is collected and verified.
- Answer guests' inquiries regarding hotel amenities, services, and local attractions.
- Maintain clear and effective communication with other hotel departments, including housekeeping, maintenance, and sales.
- Handle guest complaints and concerns with empathy, striving to resolve issues to their satisfaction.
- Manage room reservations and maintain accurate records using the hotel management software.
- Process payments, handle cash and credit transactions, and ensure proper accounting procedures are followed.
- Prepare and distribute reports as required by management.
- Ensure a safe and secure environment for guests and staff by following hotel policies and procedures.
- Respond appropriately to emergencies and keep the front desk area organized and secure.
- Inform guests about hotel promotions and upsell additional services, such as dining, spa treatments, and activities.
- Encourage feedback from guests to continuously improve service levels.
- High school diploma or equivalent; some college education preferred.
- Previous experience in a hotel front desk or customer service role is a plus but not required.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficient in using computer systems and hotel management software; familiarity with [specific software, if applicable] is a plus.
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- Ability to stand for long periods and lift up to 25 pounds.
- Must be able to perform repetitive tasks (e.g., typing, answering phones).
- Free onsite shift parking
- Discounted bus pass for Eagle County & Lake County routes
- Discounted F&B, Spa Treatments & Retail up to 40% off
- Merchant Ski Pass Program
- Free onsite Chef prepared employee dining room with hot meals and salad bar
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.