Help Desk Support Specialist (2853)

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule.

PSI Pax, Inc. has an exciting opportunity for a Help Desk Specialist to support our government customer in Naval Air Warfare Center Training Systems Division (NAWCTSD), Orlando FL. This is a Full-Time position on the NAWCAD Comptroller team.

The Help Desk Specialist shall support the NAVAIR National Help Desk by serving as Tier II software and financial related travel support for all travel related inquiries for the NAWCTSD travel community (and other NAVAIR travelers as necessary).

As part of the support, CTA (Central Travel Agency) personnel will respond to customer inquiries and serve as a liaison between travelers/preparers and the PSD/SATO organization. Policy issues are provided to the government point of contact for resolution prior to responding to the traveler/preparer. Inquiries and requests for service may come from various media, such as facsimile, e-mail, telephone, in-person, etc.

LCAT: Help Desk Support Specialist

Duties and Responsibilities

• Assisting with application support for DTS (Defense Travel System)
• Providing instructions in the creation, completion, and routing of travel documents
• Providing status on outstanding vouchers/authorizations including routing, payment, and troubleshooting travel vouchers
• Providing instructions and assistance in creating/managing reservations
• Answering calls throughout the day to provide guidance to DTS users
• Providing instructions and answering questions concerning voucher payment calculations
• Provide instruction on obtaining DTS profiles
• Updating DTS profiles and attaching/detaching travelers to the NAVAIR community
• Provide Cross Organization Instructions
• Provide assistance with resolving documents that reject or fail to process through to completion for various reasons.
• Notify TAC of DTS system issues, and request guidance in resolving various travel issues on behalf of travelers
  
  

Qualifications

• Three (3) to six (6) years of work experience is required
• Experienced in and Microsoft Excel, PowerPoint, Word, and Outlook
• Must have a current Non-NISP Background Investigation or higher-level clearance
• Excellent communication and customer service skills required
  
  

Preferred Qualifications

• Prior Navy, NAVAIR, or NAWCAD experience highly desired, especially with Defense Travel System (DTS)
  
  

Education Requirements

• Bachelor's degree desired.
• An Associate's degree with four (4)+ additional years of experience can substitute for the Bachelor requirement,
• OR a HS Diploma/GED along with six (6) + additional years of experience may be substituted.
  
  

PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

PSI Pax, Inc. is an E-Verify Participant.

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule.

PSI Pax, Inc. has an exciting opportunity for a Help Desk Specialist to support our government customer in Naval Air Warfare Center Training Systems Division (NAWCTSD), Orlando FL. This is a Full-Time position on the NAWCAD Comptroller team.

The Help Desk Specialist shall support the NAVAIR National Help Desk by serving as Tier II software and financial related travel support for all travel related inquiries for the NAWCTSD travel community (and other NAVAIR travelers as necessary).

As part of the support, CTA (Central Travel Agency) personnel will respond to customer inquiries and serve as a liaison between travelers/preparers and the PSD/SATO organization. Policy issues are provided to the government point of contact for resolution prior to responding to the traveler/preparer. Inquiries and requests for service may come from various media, such as facsimile, e-mail, telephone, in-person, etc.

LCAT: Help Desk Support Specialist

Duties and Responsibilities

• Assisting with application support for DTS (Defense Travel System)
• Providing instructions in the creation, completion, and routing of travel documents
• Providing status on outstanding vouchers/authorizations including routing, payment, and troubleshooting travel vouchers
• Providing instructions and assistance in creating/managing reservations
• Answering calls throughout the day to provide guidance to DTS users
• Providing instructions and answering questions concerning voucher payment calculations
• Provide instruction on obtaining DTS profiles
• Updating DTS profiles and attaching/detaching travelers to the NAVAIR community
• Provide Cross Organization Instructions
• Provide assistance with resolving documents that reject or fail to process through to completion for various reasons.
• Notify TAC of DTS system issues, and request guidance in resolving various travel issues on behalf of travelers
  
  

Qualifications

• Three (3) to six (6) years of work experience is required
• Experienced in and Microsoft Excel, PowerPoint, Word, and Outlook
• Must have a current Non-NISP Background Investigation or higher-level clearance
• Excellent communication and customer service skills required
  
  

Preferred Qualifications

• Prior Navy, NAVAIR, or NAWCAD experience highly desired, especially with Defense Travel System (DTS)
  
  

Education Requirements

• Bachelor's degree desired.
• An Associate's degree with four (4)+ additional years of experience can substitute for the Bachelor requirement,
• OR a HS Diploma/GED along with six (6) + additional years of experience may be substituted.
  
  

PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

PSI Pax, Inc. is an E-Verify Participant.