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Jobs or company...

Telecom Administrator - Hotline Contractor

  • Full Time, onsite
  • Think Development Systems, Inc.
  • Hybrid, United States of America
Salary undisclosed
Checking job availability...
Original
Simplified

Telecom Administrator - Hotline Contractor

Rate : ALAP

Location Hybird Denver, Colorado 80203

Last Date : 2/26/2025


Oversee and manage the programmatic and technical aspects of The Colorado State Child Abuse & Neglect Hotline System

Lumen call routing system

Interactive Voice Response System

Call Flow

Call Routing

Application Programming Interfaces (API)

System/Agent Problem Management

minor issues/major outages

Gene sys call center system management

FedRAMP cloud service

Call center application usage and administration

Data extraction and analysis

Ping - Two-Factor-Authentication (2FA)

System Problem Management

minor issues/major outages

Understand and help manage programmatic and technical aspects of the Colorado Child Welfare System

Colorado child welfare business processes

State-supervised, county-administered system

Child Welfare Hotline Rules

Mandatory reporters/reporting

County responsibilities

determining jurisdiction

timeliness of response

Engagement with and differences from Adult Protective Services (APS)

Understand the appropriate HIPAA regulations within all systems

Understand HIPAA Regulations and Colorado Data Privacy Laws/Statutes

Colorado s Comprehensive Child Welfare Information System (CCWIS) AKA Modernized Trails/Trails

Application Programming Interfaces (API)

AWS cloud storage

Data extraction and analysis

Hotline County Connection Center (HCCC) call center

Call center contract management - hybrid remote

(OIT) Service Desk Analysis and Ticket Fulfilment:

Ticket fulfillment

Creating Hotline agent accounts

Checking for Hotline Certification

Genesys login issues - Ping-related

Email address consistency

One Identity Management and county directory accounts

County agents with @state.co.us email addresses for adoption work purposes

Required Background/Knowledge:
Fundamental understanding of telephone call routing systems

interactive voice response (IVR)

call flow

call routing

commercial phone systems

Experience with technical problem analysis and resolution related to telephone and call center systems

Knowledge of call center systems (preferably Genesys)

General knowledge of cloud telephone systems

Familiarity with emergency outage protocols

Ability to communicate and collaborate effectively with numerous partners/stakeholders

Ability to communicate technical information to audiences with differing levels of technical understanding

Ability to establish consensus with numerous partners/stakeholders

Preferred Background/Knowledge:
Call center contract management

General knowledge of FEDRamp standards

Basic SQL Familiarity

Basic Data Analysis techniques

Familiarity with Lumen/Century Link

Familiarity with AWS S3 Cloud storage

Cloud

AWS-CSA Professional (cloud)

Familiarity with AWS S3 Cloud storage

Novice (1-3 Years)

Database

Data Analysis

Basic Data Analysis Techniques

Novice (1-3 Years)

Languages

SQL

Basic SQL Familiarity

Novice (1-3 Years)

Telephone Call Routing Systems

Familiarity with Telephone Call Routing Systems

Proficient (4-6 Years)

AWS S3 Cloud storage

Familiarity with AWS S3 Cloud storage

Proficient (4-6 Years)

FED Ramp Standards

General knowledge of FED Ramp standards

Novice (1-3 Years)

Call center systems

Knowledge of call center systems (preferably Genesys)

Proficient (4-6 Years)

Cloud telephone systems

General knowledge of cloud telephone systems

Proficient (4-6 Years)

Thanks and have a great day.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Telecom Administrator - Hotline Contractor

Rate : ALAP

Location Hybird Denver, Colorado 80203

Last Date : 2/26/2025


Oversee and manage the programmatic and technical aspects of The Colorado State Child Abuse & Neglect Hotline System

Lumen call routing system

Interactive Voice Response System

Call Flow

Call Routing

Application Programming Interfaces (API)

System/Agent Problem Management

minor issues/major outages

Gene sys call center system management

FedRAMP cloud service

Call center application usage and administration

Data extraction and analysis

Ping - Two-Factor-Authentication (2FA)

System Problem Management

minor issues/major outages

Understand and help manage programmatic and technical aspects of the Colorado Child Welfare System

Colorado child welfare business processes

State-supervised, county-administered system

Child Welfare Hotline Rules

Mandatory reporters/reporting

County responsibilities

determining jurisdiction

timeliness of response

Engagement with and differences from Adult Protective Services (APS)

Understand the appropriate HIPAA regulations within all systems

Understand HIPAA Regulations and Colorado Data Privacy Laws/Statutes

Colorado s Comprehensive Child Welfare Information System (CCWIS) AKA Modernized Trails/Trails

Application Programming Interfaces (API)

AWS cloud storage

Data extraction and analysis

Hotline County Connection Center (HCCC) call center

Call center contract management - hybrid remote

(OIT) Service Desk Analysis and Ticket Fulfilment:

Ticket fulfillment

Creating Hotline agent accounts

Checking for Hotline Certification

Genesys login issues - Ping-related

Email address consistency

One Identity Management and county directory accounts

County agents with @state.co.us email addresses for adoption work purposes

Required Background/Knowledge:
Fundamental understanding of telephone call routing systems

interactive voice response (IVR)

call flow

call routing

commercial phone systems

Experience with technical problem analysis and resolution related to telephone and call center systems

Knowledge of call center systems (preferably Genesys)

General knowledge of cloud telephone systems

Familiarity with emergency outage protocols

Ability to communicate and collaborate effectively with numerous partners/stakeholders

Ability to communicate technical information to audiences with differing levels of technical understanding

Ability to establish consensus with numerous partners/stakeholders

Preferred Background/Knowledge:
Call center contract management

General knowledge of FEDRamp standards

Basic SQL Familiarity

Basic Data Analysis techniques

Familiarity with Lumen/Century Link

Familiarity with AWS S3 Cloud storage

Cloud

AWS-CSA Professional (cloud)

Familiarity with AWS S3 Cloud storage

Novice (1-3 Years)

Database

Data Analysis

Basic Data Analysis Techniques

Novice (1-3 Years)

Languages

SQL

Basic SQL Familiarity

Novice (1-3 Years)

Telephone Call Routing Systems

Familiarity with Telephone Call Routing Systems

Proficient (4-6 Years)

AWS S3 Cloud storage

Familiarity with AWS S3 Cloud storage

Proficient (4-6 Years)

FED Ramp Standards

General knowledge of FED Ramp standards

Novice (1-3 Years)

Call center systems

Knowledge of call center systems (preferably Genesys)

Proficient (4-6 Years)

Cloud telephone systems

General knowledge of cloud telephone systems

Proficient (4-6 Years)

Thanks and have a great day.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job