IT Desktop Support Technician
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Date Posted: 02/19/2025
Hiring Organization: Rose International
Position Number: 478505
Job Title: IT Desktop Support Technician
Job Location: Buffalo, NY, USA, 14221
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 34.00
Max Hourly Rate($): 34.00
Must Have Skills/Attributes: Adobe, Adobe Creative Suite, Android, Azure, Desktop Support, Inventory Control, iPhone OS, MAC OS, Microsoft Office 365, MS Windows, PowerBI, SCCM, ServiceNow
Job Description
***Only qualified Desktop Support Technician candidates located near the Buffalo, NY area to be considered due to the position requiring an onsite presence***
Education:
Bachelor's degree in Information Technology, Computer Science or related field
Preferred Certifications:
Relevant certifications (e.g., Microsoft, Apple, CompTIA, A+) are a plus
Requirements:
Minimum of 5+ years of experience in desktop support or similar role
Strong knowledge of PC/MAC OS, hardware and software troubleshooting; Proficiency in SCCM, JAMF, Office365, and Adobe Creative Cloud applications
Familiarity with ServiceNow or other comparable ticketing and asset management tools
Experience in general inventory management and asset tracking
Familiarity with supporting AI tools and their integration with office products
Strong analytical and troubleshooting skills. With a systematic approach to problem resolution
Excellent verbal and written communication skills
Ability to manage multiple tasks and prioritize effectively
Ability to deliver high-quality customer service and support
Seeking a dedicated and skilled IT Desktop Support Technician to support the Level-2 support team. The ideal candidate will possess a strong background in providing hardware and software support for both MAC and PC environments, along with experience in utilizing and supporting SCCM, JAMF, Office365, and Adobe applications. The candidate should have experience in general asset inventory management, Achieving SLA and project targets and supporting AI integrations with office products. This position reports into the US Service Desk Associate Director
Responsibilities:
Customer Focus: Deliver highest level of customer satisfaction by putting customer first, effectively communicating with users to understand issues, providing timely resolutions, and escalating when necessary
Issue Management: Effective evaluates and manages various end user situations and escalates to manager when necessary
Teamwork & Collaboration: Effectively work with other HTS teams and management toward shared goals for responsive, effective information feedback, escalation and end user issue resolution to build effective customer relationships
Technical Support: Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently
Technical Support: Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications
Office365 Support: Administer and troubleshoot issues related to Office365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
Adobe Suite Support: Provide support for Adobe Creative Cloud applications, addressing installation, authentication and access issues
Software Deployment: Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates
Inventory Management: Oversee general inventory management, including tracking and maintaining hardware (CMDB) and software assets and desktop refresh utilizing the corporate ITAM tool as well JAMF, SCCM, PowerBI as well as other tools to maintain the integrity and accuracy of the asset inventory
AI Support: Assist with end user issues and support of AI tools with office products, ensuring seamless operation and user productivity
Documentation: Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations
Incident and Service Request SLA Achievement: Achieve and maintain monthly SLA target for INCIDENTS (93%) throughout the year. Achieve and maintain monthly SLA targets for SERVICE REQUEST Tasks (84%) throughout the year
Ability to configure and troubleshoot email clients such as Microsoft Outlook
Configure, deploy and support mobile devices such as Android, and iPhones for all users
Lead and supervises IT projects as directed by the Regional Manager
Documents and updates desktop support processes
In depth knowledge of Azure AD & On-Premise AD administration
Familiar with anti-vir Malware protection
Understanding of login scripts
Identifies software application, network and hardware malfunctions and takes appropriate action to resolve
Competencies:
Team Collaboration: Demonstrated ability to work effectively in a team environment, fostering a positive and collaborative workplace culture.
Technical Proficiency: Proficiency in using and supporting various software applications and operating systems, coupled with an aptitude for learning new technologies quickly.
Adaptability: Flexibility to adapt to changing priorities and to manage multiple tasks simultaneously in a fast-paced environment.
Customer Focus: A strong customer-centric approach, with the capability to understand and respond to customer needs and to provide personalized support.
Goal-Oriented: Proven track record of setting and achieving performance goals, with a focus on continuous improvement and excellence.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 478505
Job Title: IT Desktop Support Technician
Job Location: Buffalo, NY, USA, 14221
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 34.00
Max Hourly Rate($): 34.00
Must Have Skills/Attributes: Adobe, Adobe Creative Suite, Android, Azure, Desktop Support, Inventory Control, iPhone OS, MAC OS, Microsoft Office 365, MS Windows, PowerBI, SCCM, ServiceNow
Job Description
***Only qualified Desktop Support Technician candidates located near the Buffalo, NY area to be considered due to the position requiring an onsite presence***
Education:
Bachelor's degree in Information Technology, Computer Science or related field
Preferred Certifications:
Relevant certifications (e.g., Microsoft, Apple, CompTIA, A+) are a plus
Requirements:
Minimum of 5+ years of experience in desktop support or similar role
Strong knowledge of PC/MAC OS, hardware and software troubleshooting; Proficiency in SCCM, JAMF, Office365, and Adobe Creative Cloud applications
Familiarity with ServiceNow or other comparable ticketing and asset management tools
Experience in general inventory management and asset tracking
Familiarity with supporting AI tools and their integration with office products
Strong analytical and troubleshooting skills. With a systematic approach to problem resolution
Excellent verbal and written communication skills
Ability to manage multiple tasks and prioritize effectively
Ability to deliver high-quality customer service and support
Seeking a dedicated and skilled IT Desktop Support Technician to support the Level-2 support team. The ideal candidate will possess a strong background in providing hardware and software support for both MAC and PC environments, along with experience in utilizing and supporting SCCM, JAMF, Office365, and Adobe applications. The candidate should have experience in general asset inventory management, Achieving SLA and project targets and supporting AI integrations with office products. This position reports into the US Service Desk Associate Director
Responsibilities:
Customer Focus: Deliver highest level of customer satisfaction by putting customer first, effectively communicating with users to understand issues, providing timely resolutions, and escalating when necessary
Issue Management: Effective evaluates and manages various end user situations and escalates to manager when necessary
Teamwork & Collaboration: Effectively work with other HTS teams and management toward shared goals for responsive, effective information feedback, escalation and end user issue resolution to build effective customer relationships
Technical Support: Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently
Technical Support: Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications
Office365 Support: Administer and troubleshoot issues related to Office365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
Adobe Suite Support: Provide support for Adobe Creative Cloud applications, addressing installation, authentication and access issues
Software Deployment: Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates
Inventory Management: Oversee general inventory management, including tracking and maintaining hardware (CMDB) and software assets and desktop refresh utilizing the corporate ITAM tool as well JAMF, SCCM, PowerBI as well as other tools to maintain the integrity and accuracy of the asset inventory
AI Support: Assist with end user issues and support of AI tools with office products, ensuring seamless operation and user productivity
Documentation: Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations
Incident and Service Request SLA Achievement: Achieve and maintain monthly SLA target for INCIDENTS (93%) throughout the year. Achieve and maintain monthly SLA targets for SERVICE REQUEST Tasks (84%) throughout the year
Ability to configure and troubleshoot email clients such as Microsoft Outlook
Configure, deploy and support mobile devices such as Android, and iPhones for all users
Lead and supervises IT projects as directed by the Regional Manager
Documents and updates desktop support processes
In depth knowledge of Azure AD & On-Premise AD administration
Familiar with anti-vir Malware protection
Understanding of login scripts
Identifies software application, network and hardware malfunctions and takes appropriate action to resolve
Competencies:
Team Collaboration: Demonstrated ability to work effectively in a team environment, fostering a positive and collaborative workplace culture.
Technical Proficiency: Proficiency in using and supporting various software applications and operating systems, coupled with an aptitude for learning new technologies quickly.
Adaptability: Flexibility to adapt to changing priorities and to manage multiple tasks simultaneously in a fast-paced environment.
Customer Focus: A strong customer-centric approach, with the capability to understand and respond to customer needs and to provide personalized support.
Goal-Oriented: Proven track record of setting and achieving performance goals, with a focus on continuous improvement and excellence.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Date Posted: 02/19/2025
Hiring Organization: Rose International
Position Number: 478505
Job Title: IT Desktop Support Technician
Job Location: Buffalo, NY, USA, 14221
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 34.00
Max Hourly Rate($): 34.00
Must Have Skills/Attributes: Adobe, Adobe Creative Suite, Android, Azure, Desktop Support, Inventory Control, iPhone OS, MAC OS, Microsoft Office 365, MS Windows, PowerBI, SCCM, ServiceNow
Job Description
***Only qualified Desktop Support Technician candidates located near the Buffalo, NY area to be considered due to the position requiring an onsite presence***
Education:
Bachelor's degree in Information Technology, Computer Science or related field
Preferred Certifications:
Relevant certifications (e.g., Microsoft, Apple, CompTIA, A+) are a plus
Requirements:
Minimum of 5+ years of experience in desktop support or similar role
Strong knowledge of PC/MAC OS, hardware and software troubleshooting; Proficiency in SCCM, JAMF, Office365, and Adobe Creative Cloud applications
Familiarity with ServiceNow or other comparable ticketing and asset management tools
Experience in general inventory management and asset tracking
Familiarity with supporting AI tools and their integration with office products
Strong analytical and troubleshooting skills. With a systematic approach to problem resolution
Excellent verbal and written communication skills
Ability to manage multiple tasks and prioritize effectively
Ability to deliver high-quality customer service and support
Seeking a dedicated and skilled IT Desktop Support Technician to support the Level-2 support team. The ideal candidate will possess a strong background in providing hardware and software support for both MAC and PC environments, along with experience in utilizing and supporting SCCM, JAMF, Office365, and Adobe applications. The candidate should have experience in general asset inventory management, Achieving SLA and project targets and supporting AI integrations with office products. This position reports into the US Service Desk Associate Director
Responsibilities:
Customer Focus: Deliver highest level of customer satisfaction by putting customer first, effectively communicating with users to understand issues, providing timely resolutions, and escalating when necessary
Issue Management: Effective evaluates and manages various end user situations and escalates to manager when necessary
Teamwork & Collaboration: Effectively work with other HTS teams and management toward shared goals for responsive, effective information feedback, escalation and end user issue resolution to build effective customer relationships
Technical Support: Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently
Technical Support: Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications
Office365 Support: Administer and troubleshoot issues related to Office365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
Adobe Suite Support: Provide support for Adobe Creative Cloud applications, addressing installation, authentication and access issues
Software Deployment: Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates
Inventory Management: Oversee general inventory management, including tracking and maintaining hardware (CMDB) and software assets and desktop refresh utilizing the corporate ITAM tool as well JAMF, SCCM, PowerBI as well as other tools to maintain the integrity and accuracy of the asset inventory
AI Support: Assist with end user issues and support of AI tools with office products, ensuring seamless operation and user productivity
Documentation: Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations
Incident and Service Request SLA Achievement: Achieve and maintain monthly SLA target for INCIDENTS (93%) throughout the year. Achieve and maintain monthly SLA targets for SERVICE REQUEST Tasks (84%) throughout the year
Ability to configure and troubleshoot email clients such as Microsoft Outlook
Configure, deploy and support mobile devices such as Android, and iPhones for all users
Lead and supervises IT projects as directed by the Regional Manager
Documents and updates desktop support processes
In depth knowledge of Azure AD & On-Premise AD administration
Familiar with anti-vir Malware protection
Understanding of login scripts
Identifies software application, network and hardware malfunctions and takes appropriate action to resolve
Competencies:
Team Collaboration: Demonstrated ability to work effectively in a team environment, fostering a positive and collaborative workplace culture.
Technical Proficiency: Proficiency in using and supporting various software applications and operating systems, coupled with an aptitude for learning new technologies quickly.
Adaptability: Flexibility to adapt to changing priorities and to manage multiple tasks simultaneously in a fast-paced environment.
Customer Focus: A strong customer-centric approach, with the capability to understand and respond to customer needs and to provide personalized support.
Goal-Oriented: Proven track record of setting and achieving performance goals, with a focus on continuous improvement and excellence.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 478505
Job Title: IT Desktop Support Technician
Job Location: Buffalo, NY, USA, 14221
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 34.00
Max Hourly Rate($): 34.00
Must Have Skills/Attributes: Adobe, Adobe Creative Suite, Android, Azure, Desktop Support, Inventory Control, iPhone OS, MAC OS, Microsoft Office 365, MS Windows, PowerBI, SCCM, ServiceNow
Job Description
***Only qualified Desktop Support Technician candidates located near the Buffalo, NY area to be considered due to the position requiring an onsite presence***
Education:
Bachelor's degree in Information Technology, Computer Science or related field
Preferred Certifications:
Relevant certifications (e.g., Microsoft, Apple, CompTIA, A+) are a plus
Requirements:
Minimum of 5+ years of experience in desktop support or similar role
Strong knowledge of PC/MAC OS, hardware and software troubleshooting; Proficiency in SCCM, JAMF, Office365, and Adobe Creative Cloud applications
Familiarity with ServiceNow or other comparable ticketing and asset management tools
Experience in general inventory management and asset tracking
Familiarity with supporting AI tools and their integration with office products
Strong analytical and troubleshooting skills. With a systematic approach to problem resolution
Excellent verbal and written communication skills
Ability to manage multiple tasks and prioritize effectively
Ability to deliver high-quality customer service and support
Seeking a dedicated and skilled IT Desktop Support Technician to support the Level-2 support team. The ideal candidate will possess a strong background in providing hardware and software support for both MAC and PC environments, along with experience in utilizing and supporting SCCM, JAMF, Office365, and Adobe applications. The candidate should have experience in general asset inventory management, Achieving SLA and project targets and supporting AI integrations with office products. This position reports into the US Service Desk Associate Director
Responsibilities:
Customer Focus: Deliver highest level of customer satisfaction by putting customer first, effectively communicating with users to understand issues, providing timely resolutions, and escalating when necessary
Issue Management: Effective evaluates and manages various end user situations and escalates to manager when necessary
Teamwork & Collaboration: Effectively work with other HTS teams and management toward shared goals for responsive, effective information feedback, escalation and end user issue resolution to build effective customer relationships
Technical Support: Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently
Technical Support: Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications
Office365 Support: Administer and troubleshoot issues related to Office365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
Adobe Suite Support: Provide support for Adobe Creative Cloud applications, addressing installation, authentication and access issues
Software Deployment: Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates
Inventory Management: Oversee general inventory management, including tracking and maintaining hardware (CMDB) and software assets and desktop refresh utilizing the corporate ITAM tool as well JAMF, SCCM, PowerBI as well as other tools to maintain the integrity and accuracy of the asset inventory
AI Support: Assist with end user issues and support of AI tools with office products, ensuring seamless operation and user productivity
Documentation: Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations
Incident and Service Request SLA Achievement: Achieve and maintain monthly SLA target for INCIDENTS (93%) throughout the year. Achieve and maintain monthly SLA targets for SERVICE REQUEST Tasks (84%) throughout the year
Ability to configure and troubleshoot email clients such as Microsoft Outlook
Configure, deploy and support mobile devices such as Android, and iPhones for all users
Lead and supervises IT projects as directed by the Regional Manager
Documents and updates desktop support processes
In depth knowledge of Azure AD & On-Premise AD administration
Familiar with anti-vir Malware protection
Understanding of login scripts
Identifies software application, network and hardware malfunctions and takes appropriate action to resolve
Competencies:
Team Collaboration: Demonstrated ability to work effectively in a team environment, fostering a positive and collaborative workplace culture.
Technical Proficiency: Proficiency in using and supporting various software applications and operating systems, coupled with an aptitude for learning new technologies quickly.
Adaptability: Flexibility to adapt to changing priorities and to manage multiple tasks simultaneously in a fast-paced environment.
Customer Focus: A strong customer-centric approach, with the capability to understand and respond to customer needs and to provide personalized support.
Goal-Oriented: Proven track record of setting and achieving performance goals, with a focus on continuous improvement and excellence.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job