Customer Success Specialist

Founded in Naperville, IL, in 1977, Spring Green has always been a neighborhood-based lawn care, pest control and tree care company. Today we’ve grown to service over 14,000 neighborhood communities around the country with effective and tailored lawn, pest and tree care.

SpringGreen is recognized as a Top 100 company by Lawn & Landscape Magazine and an industry-leading lawn, tree and pest organization. SpringGreen offers high-quality, fertilization and weed control services as well other regionally appropriate services such as mosquito control, aeration, seeding, and irrigation maintenance to residential and commercial establishments across the country.

We are looking for a friendly and customer-oriented Customer Success Specialist to join our team. In this role, you will work closely with our customers to ensure they receive the best experience with our services, helping them with questions, troubleshooting, and overall satisfaction. You will be the go-to person for customers looking to get the most out of their lawn care services.

Responsibilities

• Answer customer inquiries via phone, email, and live chat, providing information about services, schedules, pricing, and any other related inquiries.
• Assist new customers in getting started with our services, including explaining our offerings, setting up schedules, and answering any initial questions.
• Gather customer feedback on services to identify areas for improvement and relay suggestions to the team.
• Assist customers in updating account details, managing preferences, and ensuring billing and scheduling are accurate.
• Keep accurate records of customer interactions and issues in the company’s CRM system.
  
  

Requirements

• High school diploma or equivalent
• 1+ years of experience in customer service, ideally in a service-based industry.
• Ability to handle difficult situations with patience and professionalism.
• Basic knowledge of Microsoft Office (Word, Excel) and familiarity with customer management tools (CRM software).
• Strong communication skills, both verbal and written.
  
  

Benefits

• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.

Founded in Naperville, IL, in 1977, Spring Green has always been a neighborhood-based lawn care, pest control and tree care company. Today we’ve grown to service over 14,000 neighborhood communities around the country with effective and tailored lawn, pest and tree care.

SpringGreen is recognized as a Top 100 company by Lawn & Landscape Magazine and an industry-leading lawn, tree and pest organization. SpringGreen offers high-quality, fertilization and weed control services as well other regionally appropriate services such as mosquito control, aeration, seeding, and irrigation maintenance to residential and commercial establishments across the country.

We are looking for a friendly and customer-oriented Customer Success Specialist to join our team. In this role, you will work closely with our customers to ensure they receive the best experience with our services, helping them with questions, troubleshooting, and overall satisfaction. You will be the go-to person for customers looking to get the most out of their lawn care services.

Responsibilities

• Answer customer inquiries via phone, email, and live chat, providing information about services, schedules, pricing, and any other related inquiries.
• Assist new customers in getting started with our services, including explaining our offerings, setting up schedules, and answering any initial questions.
• Gather customer feedback on services to identify areas for improvement and relay suggestions to the team.
• Assist customers in updating account details, managing preferences, and ensuring billing and scheduling are accurate.
• Keep accurate records of customer interactions and issues in the company’s CRM system.
  
  

Requirements

• High school diploma or equivalent
• 1+ years of experience in customer service, ideally in a service-based industry.
• Ability to handle difficult situations with patience and professionalism.
• Basic knowledge of Microsoft Office (Word, Excel) and familiarity with customer management tools (CRM software).
• Strong communication skills, both verbal and written.
  
  

Benefits

• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.