Checking job availability...
Original
Simplified
About IXOPAY
Our mission at IXOPAY is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY is a complete payments optimization platform that delivers best-in-class tokenization and transaction routing. Unlike point solutions, IXOPAY delivers omnichannel tokenization, card lifecycle management, and smart routing via any payments service provider — giving merchants unprecedented control over their revenue and the competitive edge to thrive in global commerce.
We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy.
Position Overview
At IXOPAY, we are passionate about serving our customers' security, payments and business needs while fostering the success and growth of our employees and our community. Customer Success Managers at IXOPAY work with existing and new customers to enable and increase their adoption of the IXOPAY and TokenEx Platform. Working cross-functionally with Sales, Solutions Architecture, Support, and Product, the Customer Success Manager acts as a "Voice of the Customer" to the organization. By listening to and understanding our Customers, our CSM's orchestrate successful outcomes and provide a high-value Customer experience.
Position Responsibilities
Our mission at IXOPAY is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY is a complete payments optimization platform that delivers best-in-class tokenization and transaction routing. Unlike point solutions, IXOPAY delivers omnichannel tokenization, card lifecycle management, and smart routing via any payments service provider — giving merchants unprecedented control over their revenue and the competitive edge to thrive in global commerce.
We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy.
Position Overview
At IXOPAY, we are passionate about serving our customers' security, payments and business needs while fostering the success and growth of our employees and our community. Customer Success Managers at IXOPAY work with existing and new customers to enable and increase their adoption of the IXOPAY and TokenEx Platform. Working cross-functionally with Sales, Solutions Architecture, Support, and Product, the Customer Success Manager acts as a "Voice of the Customer" to the organization. By listening to and understanding our Customers, our CSM's orchestrate successful outcomes and provide a high-value Customer experience.
Position Responsibilities
- Establish strategic relationships with your customers; with a deep understanding of their business and organization to manage customer relationships, health, and risk post-sale.
- Manage the customer experience through the onboarding process.
- Drive rapid resolution of customer support and billing-related matters.
- Increase renewal rates, reduce churn, and expand our revenue in accounts through cross-selling and up-sell.
- Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.
- Maintain a cadence of communicating with customers to reinforce value, provide market insight, adoption trends, and measure sentiment, as well as mining for opportunities for deeper engagement.
- Collaborate closely with Sales to support potential customers, renewals, and expansion opportunities.
- Collaborate with Sales, Marketing, Product, Engineering, and other stakeholders to share best practices, improve capabilities, and identify new customer business needs.
- Represent the customer’s voice to inform our sales process, marketing & messaging activities, and product roadmap.
- Drive retention and growth among our most valuable customers by understanding their business needs and identifying areas to create or gain efficiencies with their solutions.
- Bachelor’s Degree and Experience in Customer/Customer Success, Relationship Management, Account Management, or a similar role.
- An exceptional level of accuracy, attention to detail, and commitment to documentation.
- Experience working with large enterprise customers a plus but not required.
- Exceptional communication skills, highly organized, collaborative, and accountable.
- Experience building and maintaining relationships while working to mitigate churn and drive engagement and renewals.
- Experience working with cross-functional teams (e.g., Sales, Product, Marketing, Services).
- Ability to create structure in ambiguous situations and design effective processes.
- Experience working in a role requiring technical understanding of a product, or IT or SaaS experience is preferred.
About IXOPAY
Our mission at IXOPAY is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY is a complete payments optimization platform that delivers best-in-class tokenization and transaction routing. Unlike point solutions, IXOPAY delivers omnichannel tokenization, card lifecycle management, and smart routing via any payments service provider — giving merchants unprecedented control over their revenue and the competitive edge to thrive in global commerce.
We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy.
Position Overview
At IXOPAY, we are passionate about serving our customers' security, payments and business needs while fostering the success and growth of our employees and our community. Customer Success Managers at IXOPAY work with existing and new customers to enable and increase their adoption of the IXOPAY and TokenEx Platform. Working cross-functionally with Sales, Solutions Architecture, Support, and Product, the Customer Success Manager acts as a "Voice of the Customer" to the organization. By listening to and understanding our Customers, our CSM's orchestrate successful outcomes and provide a high-value Customer experience.
Position Responsibilities
Our mission at IXOPAY is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY is a complete payments optimization platform that delivers best-in-class tokenization and transaction routing. Unlike point solutions, IXOPAY delivers omnichannel tokenization, card lifecycle management, and smart routing via any payments service provider — giving merchants unprecedented control over their revenue and the competitive edge to thrive in global commerce.
We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy.
Position Overview
At IXOPAY, we are passionate about serving our customers' security, payments and business needs while fostering the success and growth of our employees and our community. Customer Success Managers at IXOPAY work with existing and new customers to enable and increase their adoption of the IXOPAY and TokenEx Platform. Working cross-functionally with Sales, Solutions Architecture, Support, and Product, the Customer Success Manager acts as a "Voice of the Customer" to the organization. By listening to and understanding our Customers, our CSM's orchestrate successful outcomes and provide a high-value Customer experience.
Position Responsibilities
- Establish strategic relationships with your customers; with a deep understanding of their business and organization to manage customer relationships, health, and risk post-sale.
- Manage the customer experience through the onboarding process.
- Drive rapid resolution of customer support and billing-related matters.
- Increase renewal rates, reduce churn, and expand our revenue in accounts through cross-selling and up-sell.
- Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.
- Maintain a cadence of communicating with customers to reinforce value, provide market insight, adoption trends, and measure sentiment, as well as mining for opportunities for deeper engagement.
- Collaborate closely with Sales to support potential customers, renewals, and expansion opportunities.
- Collaborate with Sales, Marketing, Product, Engineering, and other stakeholders to share best practices, improve capabilities, and identify new customer business needs.
- Represent the customer’s voice to inform our sales process, marketing & messaging activities, and product roadmap.
- Drive retention and growth among our most valuable customers by understanding their business needs and identifying areas to create or gain efficiencies with their solutions.
- Bachelor’s Degree and Experience in Customer/Customer Success, Relationship Management, Account Management, or a similar role.
- An exceptional level of accuracy, attention to detail, and commitment to documentation.
- Experience working with large enterprise customers a plus but not required.
- Exceptional communication skills, highly organized, collaborative, and accountable.
- Experience building and maintaining relationships while working to mitigate churn and drive engagement and renewals.
- Experience working with cross-functional teams (e.g., Sales, Product, Marketing, Services).
- Ability to create structure in ambiguous situations and design effective processes.
- Experience working in a role requiring technical understanding of a product, or IT or SaaS experience is preferred.