Community Operations Lead

This role is volunteer- Unpaid

Position Overview: The Community Operations Lead will serve as the key partner to the Community Operations Manager, playing a crucial role in leading and shaping BP2025’s online community. This individual will oversee the day-to-day operations of the community, provide guidance and support to Community Specialists, and ensure alignment with BP2025’s mission and standards. The ideal candidate is a strategic thinker, a skilled communicator, and a proactive problem solver with a passion for community building and economic empowerment.

List Of Activities

Community Management:

• Develop and execute strategies to foster an engaged and thriving community aligned with BP2025’s mission.
• Oversee the daily operations of the BP2025 Discord server, ensuring smooth functionality and adherence to community guidelines.
• Monitor community health and engagement metrics, implementing improvements as needed.
  
  

Team Leadership

• Lead, mentor, and provide guidance to Community Specialists, ensuring they have the tools and knowledge to excel in their roles.
• Coordinate team schedules to ensure consistent coverage and support within the community.
• Conduct regular check-ins with team members to address challenges and celebrate successes.
  
  

Operations And Safety

• Collaborate with the Community Operations Manager to design and refine processes for community moderation, verification, and member engagement.
• Ensure community safety standards are met, promptly addressing escalated member concerns or security issues.
• Work closely with the leadership team to identify and mitigate risks to the community.
  
  

Engagement And Growth

• Plan and execute events, campaigns, and initiatives to drive member engagement and retention.
• Build relationships with community members to better understand their needs and identify opportunities for improvement.
• Act as representative of BP2025, fostering trust and transparency within the community.
  
  

Documentation And Reporting

• Maintain accurate and detailed records of team activities, member issues, and resolutions.
• Provide regular updates and reports to the Community Operations Manager, highlighting key metrics and insights.
• Document and refine best practices to enhance the efficiency and effectiveness of the community operations team.
  
  

Time Commitment

• Approximately 15 hours per week
• Attendance at bi-weekly Community Ops team meetings.
• Applicants with flexible schedules, including evening, overnight, and weekend availability, are encouraged to apply.
  
  

Coverage Needed

• Available 4+ days a week (All)
• 4+ hours on Saturday and Sunday (does not have to be the same person)
• 1 EST, 2 PST (7pm-12am)
  
  

Qualifications

• Proven experience managing or leading operations in online communities, preferably on platforms like Discord.
• Strong leadership skills with the ability to inspire and motivate a team.
• Exceptional communication and interpersonal skills, with a knack for conflict resolution.
• Familiarity with support and management tools such as Zendesk, Slack, or similar platforms.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Knowledge of community safety and moderation best practices, with a focus on inclusivity and respect.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Passion for BP2025’s mission and a deep commitment to empowering Black communities.
  
  

Preferred Qualifications

• Startup experience
• Technical skills in community management bots, analytics tools, or platform integrations.
• Background in social impact, advocacy, or related fields.
  
  

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, and local laws.

This role is volunteer- Unpaid

Position Overview: The Community Operations Lead will serve as the key partner to the Community Operations Manager, playing a crucial role in leading and shaping BP2025’s online community. This individual will oversee the day-to-day operations of the community, provide guidance and support to Community Specialists, and ensure alignment with BP2025’s mission and standards. The ideal candidate is a strategic thinker, a skilled communicator, and a proactive problem solver with a passion for community building and economic empowerment.

List Of Activities

Community Management:

• Develop and execute strategies to foster an engaged and thriving community aligned with BP2025’s mission.
• Oversee the daily operations of the BP2025 Discord server, ensuring smooth functionality and adherence to community guidelines.
• Monitor community health and engagement metrics, implementing improvements as needed.
  
  

Team Leadership

• Lead, mentor, and provide guidance to Community Specialists, ensuring they have the tools and knowledge to excel in their roles.
• Coordinate team schedules to ensure consistent coverage and support within the community.
• Conduct regular check-ins with team members to address challenges and celebrate successes.
  
  

Operations And Safety

• Collaborate with the Community Operations Manager to design and refine processes for community moderation, verification, and member engagement.
• Ensure community safety standards are met, promptly addressing escalated member concerns or security issues.
• Work closely with the leadership team to identify and mitigate risks to the community.
  
  

Engagement And Growth

• Plan and execute events, campaigns, and initiatives to drive member engagement and retention.
• Build relationships with community members to better understand their needs and identify opportunities for improvement.
• Act as representative of BP2025, fostering trust and transparency within the community.
  
  

Documentation And Reporting

• Maintain accurate and detailed records of team activities, member issues, and resolutions.
• Provide regular updates and reports to the Community Operations Manager, highlighting key metrics and insights.
• Document and refine best practices to enhance the efficiency and effectiveness of the community operations team.
  
  

Time Commitment

• Approximately 15 hours per week
• Attendance at bi-weekly Community Ops team meetings.
• Applicants with flexible schedules, including evening, overnight, and weekend availability, are encouraged to apply.
  
  

Coverage Needed

• Available 4+ days a week (All)
• 4+ hours on Saturday and Sunday (does not have to be the same person)
• 1 EST, 2 PST (7pm-12am)
  
  

Qualifications

• Proven experience managing or leading operations in online communities, preferably on platforms like Discord.
• Strong leadership skills with the ability to inspire and motivate a team.
• Exceptional communication and interpersonal skills, with a knack for conflict resolution.
• Familiarity with support and management tools such as Zendesk, Slack, or similar platforms.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Knowledge of community safety and moderation best practices, with a focus on inclusivity and respect.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Passion for BP2025’s mission and a deep commitment to empowering Black communities.
  
  

Preferred Qualifications

• Startup experience
• Technical skills in community management bots, analytics tools, or platform integrations.
• Background in social impact, advocacy, or related fields.
  
  

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, and local laws.