Help Desk/Desktop Support Associate
Job Title: Help Desk/Desktop Support Associate
Location: Akron/Cleveland, OH
Schedule: In-office position, 5 days/week
Job at a Glance
We are seeking a Help Desk/Desktop Support Associate.. This role is based in our Akron/Cleveland office and requires a hands-on approach to troubleshooting PC and Local Area Network issues. The ideal candidate will provide support and maintenance for computer hardware and software, assist with end-user support, and respond to support tickets in a multi-platform environment.
Responsibilities:
Provide support and maintenance of computer hardware and software.
Troubleshoot PC and Local Area Network problems.
Work across multiple business areas in a multi-platform environment.
Assist end users with support requests and respond to support tickets.
Ensure proper functioning of mobile workforce and data communications.
Utilize technical knowledge of hardware, software applications, and operating systems to resolve issues.
Maintain and troubleshoot LAN and WAN network protocols.
Perform tasks independently with minimal supervision.
Contribute to a positive work environment and maintain professional conduct.
Maintain documentation and provide reports as required.
Lift or move up to thirty-five pounds as needed.
Qualifications:
Experience with mobile workforce and data communications.
Technical knowledge of computer hardware, software applications, and operating systems.
Understanding of LAN, WAN network protocols.
Proficiency with Office 365.
Strong analytical skills to interpret and solve technical issues.
Effective communication skills, both oral and written.
Ability to handle multiple customer and employee/contractor requests efficiently.
Must be professional and courteous to co-workers and customers.
Associate degree, CompTIA A+ or MCSE Desktop Infrastructure certification, or three or more years of experience preferred.
Must have an acceptable driving record and may require up to 25% travel depending on project needs.
Job Title: Help Desk/Desktop Support Associate
Location: Akron/Cleveland, OH
Schedule: In-office position, 5 days/week
Job at a Glance
We are seeking a Help Desk/Desktop Support Associate.. This role is based in our Akron/Cleveland office and requires a hands-on approach to troubleshooting PC and Local Area Network issues. The ideal candidate will provide support and maintenance for computer hardware and software, assist with end-user support, and respond to support tickets in a multi-platform environment.
Responsibilities:
Provide support and maintenance of computer hardware and software.
Troubleshoot PC and Local Area Network problems.
Work across multiple business areas in a multi-platform environment.
Assist end users with support requests and respond to support tickets.
Ensure proper functioning of mobile workforce and data communications.
Utilize technical knowledge of hardware, software applications, and operating systems to resolve issues.
Maintain and troubleshoot LAN and WAN network protocols.
Perform tasks independently with minimal supervision.
Contribute to a positive work environment and maintain professional conduct.
Maintain documentation and provide reports as required.
Lift or move up to thirty-five pounds as needed.
Qualifications:
Experience with mobile workforce and data communications.
Technical knowledge of computer hardware, software applications, and operating systems.
Understanding of LAN, WAN network protocols.
Proficiency with Office 365.
Strong analytical skills to interpret and solve technical issues.
Effective communication skills, both oral and written.
Ability to handle multiple customer and employee/contractor requests efficiently.
Must be professional and courteous to co-workers and customers.
Associate degree, CompTIA A+ or MCSE Desktop Infrastructure certification, or three or more years of experience preferred.
Must have an acceptable driving record and may require up to 25% travel depending on project needs.