US-Customer Service Representative I

Job Title: Customer Service Representative I

What You'll Do:
Provide frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Functions:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Identify and assess customer needs, providing accurate and helpful information or solutions.
• Process orders, returns, and exchanges accurately and efficiently.
• Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support.
• Maintain customer records and documentation accurately in the system.
• Follow up with customers to ensure resolution of issues and satisfaction with the resolution.
• Stay updated on product features, pricing, promotions, and company policies to provide accurate information to customers.
• Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries and issues effectively.

Required Qualifications:

• High school diploma or equivalent.
• 1-3 years of experience in a customer service role or related field.
• Excellent communication and interpersonal skills, with a customer-focused attitude
• Strong problem-solving skills and ability to think quickly on your feet.
• Proficiency in computer systems and software, including CRM systems and Microsoft Office suite.
• Ability to work efficiently in a fast-paced environment and multitask effectively.
• Attention to detail and accuracy in data entry and documentation.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Preferred Skills:

• Associate degree or certification in Customer Service, Business Administration, or related field.
• Experience with customer service software or ticketing systems (e.g., Zendesk, Freshdesk).
• Knowledge of basic sales techniques and upselling/cross-selling strategies.
• Bilingual proficiency in languages commonly spoken by customers.
• Ability to adapt to new technologies and learn new software applications quickly.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

EEO Employer

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Title: Customer Service Representative I

What You'll Do:
Provide frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Functions:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Identify and assess customer needs, providing accurate and helpful information or solutions.
• Process orders, returns, and exchanges accurately and efficiently.
• Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support.
• Maintain customer records and documentation accurately in the system.
• Follow up with customers to ensure resolution of issues and satisfaction with the resolution.
• Stay updated on product features, pricing, promotions, and company policies to provide accurate information to customers.
• Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries and issues effectively.

Required Qualifications:

• High school diploma or equivalent.
• 1-3 years of experience in a customer service role or related field.
• Excellent communication and interpersonal skills, with a customer-focused attitude
• Strong problem-solving skills and ability to think quickly on your feet.
• Proficiency in computer systems and software, including CRM systems and Microsoft Office suite.
• Ability to work efficiently in a fast-paced environment and multitask effectively.
• Attention to detail and accuracy in data entry and documentation.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Preferred Skills:

• Associate degree or certification in Customer Service, Business Administration, or related field.
• Experience with customer service software or ticketing systems (e.g., Zendesk, Freshdesk).
• Knowledge of basic sales techniques and upselling/cross-selling strategies.
• Bilingual proficiency in languages commonly spoken by customers.
• Ability to adapt to new technologies and learn new software applications quickly.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

EEO Employer

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.