Customer Success Associate

Brellium is a health-tech startup developing a completely novel, applied AI technology to tackle clinical quality, helping clinics analyze their medical records to deliver better care and decrease insurance clawbacks. We are committed to empowering clinics and driving a leap in efficiency in the American healthcare system.

We are seeking a Founding Support Specialist to help our ABA (autism care) mental health, hospice, and home health customers implement our AI product. In this role, you’ll collaborate with Brellium’s Customer Success team while working closely with Clinical and Operations teams at mid-market and enterprise healthcare clinics.

This Role Might Be For You If

You’re a people- and process-focused individual with a passion for cutting-edge technology. You thrive in a collaborative team environment and are excited to join a small, dynamic team. With a strong interest in the intersection of AI and health tech, you’re eager to contribute to a forward-thinking company. You’re a creative problem-solver with excellent communication skills, comfortable working in a fast-paced work environment. You enjoy engaging with customers daily, collaborating with internal teams to refine processes, and making a meaningful difference in people’s lives.

Responsibilities

• Own front-line communication with Brellium’s customers, talking with the Clinical and Operations team members at mid market & enterprise healthcare companies daily
• Efficiently manage, prioritize and resolve hundreds of support tickets each day
• Partner with the Customer Success team to create an effective ticket management system and develop customer-facing learning materials.
• Collaborate with our engineering team to resolve platform issues
  
  

Requirements

• Previously worked in a customer facing role, ideally at an early stage software startup
• Familiarity with support ticketing systems (experience with Pylon is ideal, but Zendesk, Intercom, or similar systems are also great).
• Extreme sense of ownership
  
  

Don’t worry if you don’t tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience.

Bonus Points

• Healthcare and/or software company experience
• Prior experience building a ticket management system
• Experience creating content and guides for customers
  
  

Compensation / Benefits

• Unlimited PTO
• Occasional paid travel
• Medical/Dental/Vision

Brellium is a health-tech startup developing a completely novel, applied AI technology to tackle clinical quality, helping clinics analyze their medical records to deliver better care and decrease insurance clawbacks. We are committed to empowering clinics and driving a leap in efficiency in the American healthcare system.

We are seeking a Founding Support Specialist to help our ABA (autism care) mental health, hospice, and home health customers implement our AI product. In this role, you’ll collaborate with Brellium’s Customer Success team while working closely with Clinical and Operations teams at mid-market and enterprise healthcare clinics.

This Role Might Be For You If

You’re a people- and process-focused individual with a passion for cutting-edge technology. You thrive in a collaborative team environment and are excited to join a small, dynamic team. With a strong interest in the intersection of AI and health tech, you’re eager to contribute to a forward-thinking company. You’re a creative problem-solver with excellent communication skills, comfortable working in a fast-paced work environment. You enjoy engaging with customers daily, collaborating with internal teams to refine processes, and making a meaningful difference in people’s lives.

Responsibilities

• Own front-line communication with Brellium’s customers, talking with the Clinical and Operations team members at mid market & enterprise healthcare companies daily
• Efficiently manage, prioritize and resolve hundreds of support tickets each day
• Partner with the Customer Success team to create an effective ticket management system and develop customer-facing learning materials.
• Collaborate with our engineering team to resolve platform issues
  
  

Requirements

• Previously worked in a customer facing role, ideally at an early stage software startup
• Familiarity with support ticketing systems (experience with Pylon is ideal, but Zendesk, Intercom, or similar systems are also great).
• Extreme sense of ownership
  
  

Don’t worry if you don’t tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience.

Bonus Points

• Healthcare and/or software company experience
• Prior experience building a ticket management system
• Experience creating content and guides for customers
  
  

Compensation / Benefits

• Unlimited PTO
• Occasional paid travel
• Medical/Dental/Vision