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IT Operation SPECIALIST
Key Responsibilities:
- Support the IT manager and business leaders on the daily IT operations and improve customer service, perception, and satisfaction across the LTIL offices and systems.
- Collaborates with application owners on project requirements, quality, progress, user stories, and user acceptance testing
- Responsible for digitization and operationalization of existing commercial digital tools, including but not limiting to Website, App, Sales, and Aftersales.
- Be a key contributor in the regional IT team, working closely with peers to develop multi-generation plans for tools and processes and align with the regional business initiatives and growth strategy
- Leverage regional, global and partner resources to deliver according commitment
- Act as 1st line of support for IT related issues and incidents, providing direct and/or remote support/assistance to staff
- Escalate support tickets to 2nd line support and work together with IT teams across the company in efficient and effective resolution of IT related issues and incidents
- Set up, configure, and maintain the company issued endpoint devices (laptops, desktop, mobile device, etc.)
- Install, configure, and maintain the OS and applications on the company issued endpoint devices.
- Provide onboarding IT training to new employees and other IT training sessions as required
- Ensure staff awareness of acceptable usage of company IT resources, cybersecurity issues, IT relate policies and procedures.
- Keep track of IT related assets (hardware, endpoints, software, SIM card, etc) and inventory.
- Performs miscellaneous job-related duties as assigned.
Requirements
- Minimum 4 years’ experience in IT support role (in-person/remote).
- Proficiency in troubleshooting both Windows OS and IOS and Microsoft Office software suite
- Proficiency in troubleshooting/maintaining/monitoring computer systems and networks.
- Microsoft Modern Desktop Administrator Associate and/or Office Specialist: Expert certifications are an advantage
- Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner.
- A proven track record of managing projects in commercial or other relevant area
- Available for on-call support as needed.
- Strong analytical and troubleshooting skills
- Customer and service oriented
- Positive attitude, resolute and high drive for results
- Strong interpersonal skills and collaborative work ethic
- High level of engagement to solve any issues and help others
Pay range and compensation package:
Employment mode: IC (independent contractor, fixed salary every month, the company does not take social security and provident fund legal leave, etc.)
- ①Self-employed: The employee owns his or her own company and has prior employment experience in this type of business. The employee pays business to business and only bears corporate tax
- ② Individuals sign the contract and bear personal income tax
Equal Opportunity Statement:
Include a statement on commitment to diversity and inclusivity.
IT Operation SPECIALIST
Key Responsibilities:
- Support the IT manager and business leaders on the daily IT operations and improve customer service, perception, and satisfaction across the LTIL offices and systems.
- Collaborates with application owners on project requirements, quality, progress, user stories, and user acceptance testing
- Responsible for digitization and operationalization of existing commercial digital tools, including but not limiting to Website, App, Sales, and Aftersales.
- Be a key contributor in the regional IT team, working closely with peers to develop multi-generation plans for tools and processes and align with the regional business initiatives and growth strategy
- Leverage regional, global and partner resources to deliver according commitment
- Act as 1st line of support for IT related issues and incidents, providing direct and/or remote support/assistance to staff
- Escalate support tickets to 2nd line support and work together with IT teams across the company in efficient and effective resolution of IT related issues and incidents
- Set up, configure, and maintain the company issued endpoint devices (laptops, desktop, mobile device, etc.)
- Install, configure, and maintain the OS and applications on the company issued endpoint devices.
- Provide onboarding IT training to new employees and other IT training sessions as required
- Ensure staff awareness of acceptable usage of company IT resources, cybersecurity issues, IT relate policies and procedures.
- Keep track of IT related assets (hardware, endpoints, software, SIM card, etc) and inventory.
- Performs miscellaneous job-related duties as assigned.
Requirements
- Minimum 4 years’ experience in IT support role (in-person/remote).
- Proficiency in troubleshooting both Windows OS and IOS and Microsoft Office software suite
- Proficiency in troubleshooting/maintaining/monitoring computer systems and networks.
- Microsoft Modern Desktop Administrator Associate and/or Office Specialist: Expert certifications are an advantage
- Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner.
- A proven track record of managing projects in commercial or other relevant area
- Available for on-call support as needed.
- Strong analytical and troubleshooting skills
- Customer and service oriented
- Positive attitude, resolute and high drive for results
- Strong interpersonal skills and collaborative work ethic
- High level of engagement to solve any issues and help others
Pay range and compensation package:
Employment mode: IC (independent contractor, fixed salary every month, the company does not take social security and provident fund legal leave, etc.)
- ①Self-employed: The employee owns his or her own company and has prior employment experience in this type of business. The employee pays business to business and only bears corporate tax
- ② Individuals sign the contract and bear personal income tax
Equal Opportunity Statement:
Include a statement on commitment to diversity and inclusivity.