Call Center Associate - 154050
Salary undisclosed
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About Atrium
What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview
Our client, a leader in the healthcare industry, was established with the mission of simplifying the Medicare enrollment process. Recognizing that Medicare can be daunting, particularly for first-time enrollees, they provide expert advice, educational materials, and personalized support to guide individuals through understanding their options and completing their enrollment. They are currently seeking experienced Call Center Associate to join their dedicated team.
Salary/Hourly Rate
$20/hr - $23/hr
Position Overview
Our client is looking for a professional, enthusiastic, and motivated Call Center Associate to be part of their customer service team. As a Call Center Associate, you will be the first point of contact for customers, helping them with their inquiries, resolving issues, and offering solutions efficiently and effectively. Your primary responsibility will be to provide exceptional customer service, ensuring a positive experience for each customer interaction.
Responsibilities Of The Call Center Associate
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 154050
What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview
Our client, a leader in the healthcare industry, was established with the mission of simplifying the Medicare enrollment process. Recognizing that Medicare can be daunting, particularly for first-time enrollees, they provide expert advice, educational materials, and personalized support to guide individuals through understanding their options and completing their enrollment. They are currently seeking experienced Call Center Associate to join their dedicated team.
Salary/Hourly Rate
$20/hr - $23/hr
Position Overview
Our client is looking for a professional, enthusiastic, and motivated Call Center Associate to be part of their customer service team. As a Call Center Associate, you will be the first point of contact for customers, helping them with their inquiries, resolving issues, and offering solutions efficiently and effectively. Your primary responsibility will be to provide exceptional customer service, ensuring a positive experience for each customer interaction.
Responsibilities Of The Call Center Associate
- Handle inbound and outbound calls to assist with customer inquiries.
- Make outbound calls for follow-up on previous inquiries or to provide additional assistance.
- Respond to all inquiries in a courteous, friendly, and timely manner, with a public-service focus, while ensuring accessibility for individuals with disabilities.
- Resolve support ticket issues and manage related administrative tasks.
- Maintain thorough and accurate documentation of all calls, customer questions, complaints, and written inquiries.
- Stay organized and manage time effectively in a fast-paced environment with attention to detail.
- Clear and effective communication skills to convey information to customers.
- Strong listening skills, with the ability to understand customer needs and provide relevant solutions.
- Proficient in writing professional, clear, and concise emails or messages (if applicable).
- Preferred Experience/Skills for the Call Center Associate:
- Previous experience in a customer service or call center role is highly preferred, especially if it involved managing a high volume of calls or handling customer inquiries.
- Knowledge of key Call Center Metrics, such as call handling time, customer satisfaction, and first-call resolution.
- High school diploma required.
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 154050
About Atrium
What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview
Our client, a leader in the healthcare industry, was established with the mission of simplifying the Medicare enrollment process. Recognizing that Medicare can be daunting, particularly for first-time enrollees, they provide expert advice, educational materials, and personalized support to guide individuals through understanding their options and completing their enrollment. They are currently seeking experienced Call Center Associate to join their dedicated team.
Salary/Hourly Rate
$20/hr - $23/hr
Position Overview
Our client is looking for a professional, enthusiastic, and motivated Call Center Associate to be part of their customer service team. As a Call Center Associate, you will be the first point of contact for customers, helping them with their inquiries, resolving issues, and offering solutions efficiently and effectively. Your primary responsibility will be to provide exceptional customer service, ensuring a positive experience for each customer interaction.
Responsibilities Of The Call Center Associate
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 154050
What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview
Our client, a leader in the healthcare industry, was established with the mission of simplifying the Medicare enrollment process. Recognizing that Medicare can be daunting, particularly for first-time enrollees, they provide expert advice, educational materials, and personalized support to guide individuals through understanding their options and completing their enrollment. They are currently seeking experienced Call Center Associate to join their dedicated team.
Salary/Hourly Rate
$20/hr - $23/hr
Position Overview
Our client is looking for a professional, enthusiastic, and motivated Call Center Associate to be part of their customer service team. As a Call Center Associate, you will be the first point of contact for customers, helping them with their inquiries, resolving issues, and offering solutions efficiently and effectively. Your primary responsibility will be to provide exceptional customer service, ensuring a positive experience for each customer interaction.
Responsibilities Of The Call Center Associate
- Handle inbound and outbound calls to assist with customer inquiries.
- Make outbound calls for follow-up on previous inquiries or to provide additional assistance.
- Respond to all inquiries in a courteous, friendly, and timely manner, with a public-service focus, while ensuring accessibility for individuals with disabilities.
- Resolve support ticket issues and manage related administrative tasks.
- Maintain thorough and accurate documentation of all calls, customer questions, complaints, and written inquiries.
- Stay organized and manage time effectively in a fast-paced environment with attention to detail.
- Clear and effective communication skills to convey information to customers.
- Strong listening skills, with the ability to understand customer needs and provide relevant solutions.
- Proficient in writing professional, clear, and concise emails or messages (if applicable).
- Preferred Experience/Skills for the Call Center Associate:
- Previous experience in a customer service or call center role is highly preferred, especially if it involved managing a high volume of calls or handling customer inquiries.
- Knowledge of key Call Center Metrics, such as call handling time, customer satisfaction, and first-call resolution.
- High school diploma required.
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 154050