Assistant Spa Manager
Salary undisclosed
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Benefits:
Responsibilities
- Employee discounts
- Free food & snacks
- Free uniforms
- Training & development
- Wellness resources
- Flexible schedule
- Paid time off
Responsibilities
- Assist in the interviewing process for the Hospitality Team
- Organize front desk training upon hiring and ensure they meet expectations and follow all policies
- Coordinate Hospitality Team schedules and review time punches to minimize discrepancies and overtime
- Review daily guest schedule and ensure it is maximized with minimal gaps
- Track and monitor monthly sales performance of Hospitality Team and set daily Retail to Service sales goal
- Create quarterly team meetings and agenda
- Perform corrective actions when team members do not meet expectations
- Address guest’s positive and negative feedback immediately with the Spa Manager and Employee.
- Perform a daily review of the Ratings Control Panel within Meevo
- Inform Spa Manager of any closeout discrepancies
- Ensure guest experience is met and exceeds satisfaction by completing and filling out Guest List daily.
- Perform duties of Spa Coordinator and or Spa Concierge when needed
- Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards
- Abide by all protocols set forth by THE WOODHOUSE SPAS CORPORATION
Benefits:
Responsibilities
- Employee discounts
- Free food & snacks
- Free uniforms
- Training & development
- Wellness resources
- Flexible schedule
- Paid time off
Responsibilities
- Assist in the interviewing process for the Hospitality Team
- Organize front desk training upon hiring and ensure they meet expectations and follow all policies
- Coordinate Hospitality Team schedules and review time punches to minimize discrepancies and overtime
- Review daily guest schedule and ensure it is maximized with minimal gaps
- Track and monitor monthly sales performance of Hospitality Team and set daily Retail to Service sales goal
- Create quarterly team meetings and agenda
- Perform corrective actions when team members do not meet expectations
- Address guest’s positive and negative feedback immediately with the Spa Manager and Employee.
- Perform a daily review of the Ratings Control Panel within Meevo
- Inform Spa Manager of any closeout discrepancies
- Ensure guest experience is met and exceeds satisfaction by completing and filling out Guest List daily.
- Perform duties of Spa Coordinator and or Spa Concierge when needed
- Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards
- Abide by all protocols set forth by THE WOODHOUSE SPAS CORPORATION