Bilingual Help Desk Analyst
Salary undisclosed
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Description
We are offering a contract to permanent employment opportunity for a Spanish bilingual Help Desk Analyst in Saint Louis, Missouri, United States. The Help Desk Analyst will be an integral part of our team, providing technical support to our staff and ensuring the smooth operation of our IT systems.
Responsibilities:
Requirements
Required Qualifications:
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a contract to permanent employment opportunity for a Spanish bilingual Help Desk Analyst in Saint Louis, Missouri, United States. The Help Desk Analyst will be an integral part of our team, providing technical support to our staff and ensuring the smooth operation of our IT systems.
Responsibilities:
- Provide both remote and onsite technical support in Spanish*** & English for a variety of hardware and software, including desktops, laptops, mobile devices, and peripherals.
- Act as a point of escalation for Tier 1 technicians, dealing with more complex IT issues.
- Troubleshoot and resolve issues related to Active Directory, VPN, and Office 365.
- Assist in account management tasks, such as resetting passwords, provisioning user access, and managing permissions.
- Document all incidents thoroughly, including troubleshooting steps and resolutions, in the ticketing system.
- Collaborate with Tier 2 and other IT teams to escalate and resolve issues.
- Proactively respond to system alerts and potential IT issues.
- Share knowledge and provide guidance to Tier 1 technicians.
- Assist with basic scripting, automation, or PowerShell commands as needed.
- Follow all IT security policies and procedures to ensure compliance with company standards.
Requirements
Required Qualifications:
- Written and verbal proficiency in Spanish.
- Demonstrated proficiency in Android Development.
- Proficient and Familiar with Cisco Technologies.
- Experience working with Mac Computers.
- Proficiency in Microsoft applications, including the Microsoft technology stack.
- Knowledge of Active Directory.
- Experience with Apple Devices.
- Ability to troubleshoot Computer Hardware issues.
- Understanding of Configuration Management.
- Experience with software and hardware Deployments.
- Strong Client engagement skills.
- Excellent Customer Service skills.
- Experience with JIRA, Jira Service Desk, and Jira Service Management.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Description
We are offering a contract to permanent employment opportunity for a Spanish bilingual Help Desk Analyst in Saint Louis, Missouri, United States. The Help Desk Analyst will be an integral part of our team, providing technical support to our staff and ensuring the smooth operation of our IT systems.
Responsibilities:
Requirements
Required Qualifications:
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a contract to permanent employment opportunity for a Spanish bilingual Help Desk Analyst in Saint Louis, Missouri, United States. The Help Desk Analyst will be an integral part of our team, providing technical support to our staff and ensuring the smooth operation of our IT systems.
Responsibilities:
- Provide both remote and onsite technical support in Spanish*** & English for a variety of hardware and software, including desktops, laptops, mobile devices, and peripherals.
- Act as a point of escalation for Tier 1 technicians, dealing with more complex IT issues.
- Troubleshoot and resolve issues related to Active Directory, VPN, and Office 365.
- Assist in account management tasks, such as resetting passwords, provisioning user access, and managing permissions.
- Document all incidents thoroughly, including troubleshooting steps and resolutions, in the ticketing system.
- Collaborate with Tier 2 and other IT teams to escalate and resolve issues.
- Proactively respond to system alerts and potential IT issues.
- Share knowledge and provide guidance to Tier 1 technicians.
- Assist with basic scripting, automation, or PowerShell commands as needed.
- Follow all IT security policies and procedures to ensure compliance with company standards.
Requirements
Required Qualifications:
- Written and verbal proficiency in Spanish.
- Demonstrated proficiency in Android Development.
- Proficient and Familiar with Cisco Technologies.
- Experience working with Mac Computers.
- Proficiency in Microsoft applications, including the Microsoft technology stack.
- Knowledge of Active Directory.
- Experience with Apple Devices.
- Ability to troubleshoot Computer Hardware issues.
- Understanding of Configuration Management.
- Experience with software and hardware Deployments.
- Strong Client engagement skills.
- Excellent Customer Service skills.
- Experience with JIRA, Jira Service Desk, and Jira Service Management.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job