Mobile Device Support Technician - MDST 25-20455

Job Title: Mobile Device Support Technician
Duration: 6 Months (Tentative)
Location: Quincy, MA (Hybrid)

Duties and Responsibilities:

• Provide mobile smartphone and tablet support for health and human services workers across the state.
• Support mobility-related projects, including migrations and equipment upgrades of various scales.
• Respond to Tier I-III support requests via phone, email, remote assistance, and occasional on-site visits to diagnose and resolve mobile device issues.
• Enforce mobile device policies and procedures within the Enterprise Mobility Management (EMM) environment.
• Provide deployment support for approved applications within the EMM catalog.
• Collaborate with service vendors to ensure high-quality service and support.
• Maintain system and security integrity by addressing compliance issues.
• Build and maintain system configuration and user-accessible documentation.
• Participate in team meetings and provide regular status updates.
• Contribute expertise and insight into next-generation EMM services for a large enterprise.

Qualifications (Knowledge, Skills, Abilities):

• 3+ years of experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, or IT Business Analysis within a large enterprise.
• State government experience preferred but not required.
• Strong proficiency in Microsoft O365 products.
• 1-3 years of experience with Mobile Device Management (MDM), Enterprise Mobility Management (EMM), and Unified Endpoint Management (UEM).
• Hands-on experience with Microsoft InTune, Workspace One (AirWatch), and Apple Business Manager.
• Familiarity with carrier portals for telecommunications.
• Knowledge of industry trends and best practices for mobility device use cases.
• Expertise in iOS and Android devices.
• Strong customer service and team collaboration skills with the ability to work independently and maintain professionalism.
• Willingness to learn and grow in a cutting-edge technology environment.
• Strong organizational and communication skills, with the ability to explain technical issues in business terms.
• Ability to plan and prioritize workload to meet implementation schedules while minimizing conflicts.

Education and Certifications:

• Associate s Degree in Computer Science, Information Technology, or equivalent experience preferred.
• Mobility Platform Certifications such as Microsoft InTune, VMware Workspace One/AirWatch are desirable.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Title: Mobile Device Support Technician
Duration: 6 Months (Tentative)
Location: Quincy, MA (Hybrid)

Duties and Responsibilities:

• Provide mobile smartphone and tablet support for health and human services workers across the state.
• Support mobility-related projects, including migrations and equipment upgrades of various scales.
• Respond to Tier I-III support requests via phone, email, remote assistance, and occasional on-site visits to diagnose and resolve mobile device issues.
• Enforce mobile device policies and procedures within the Enterprise Mobility Management (EMM) environment.
• Provide deployment support for approved applications within the EMM catalog.
• Collaborate with service vendors to ensure high-quality service and support.
• Maintain system and security integrity by addressing compliance issues.
• Build and maintain system configuration and user-accessible documentation.
• Participate in team meetings and provide regular status updates.
• Contribute expertise and insight into next-generation EMM services for a large enterprise.

Qualifications (Knowledge, Skills, Abilities):

• 3+ years of experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, or IT Business Analysis within a large enterprise.
• State government experience preferred but not required.
• Strong proficiency in Microsoft O365 products.
• 1-3 years of experience with Mobile Device Management (MDM), Enterprise Mobility Management (EMM), and Unified Endpoint Management (UEM).
• Hands-on experience with Microsoft InTune, Workspace One (AirWatch), and Apple Business Manager.
• Familiarity with carrier portals for telecommunications.
• Knowledge of industry trends and best practices for mobility device use cases.
• Expertise in iOS and Android devices.
• Strong customer service and team collaboration skills with the ability to work independently and maintain professionalism.
• Willingness to learn and grow in a cutting-edge technology environment.
• Strong organizational and communication skills, with the ability to explain technical issues in business terms.
• Ability to plan and prioritize workload to meet implementation schedules while minimizing conflicts.

Education and Certifications:

• Associate s Degree in Computer Science, Information Technology, or equivalent experience preferred.
• Mobility Platform Certifications such as Microsoft InTune, VMware Workspace One/AirWatch are desirable.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.