Application Production Support Specialist

Application Production Support Specialist Montral, QC (Hybrid 3 days onsite per week) 12 Months

Mission and Objectives:

• The APS Analyst ( Analyst ) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the department. The incumbent will be required to provide solutions to technical issues in a short time frame. Act as a technical point of contact for all application related issues. Troubleshoot the issues by meticulous analysis of database objects and respective servers, look for consistent improvements and communicate the impact and resolution to the requestor. Work further on automating SQL and Linux scripting to display continuous improvement and work towards stabilizing the applications health. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.

Qualifications

• Bachelor s degree required in IT, equivalent to Computer Science or other similar engineering fields; Post graduation on technical area are considered a plus.
• Minimum 6 years financial industry experience with an emphasis on Custody activity
• Prior business analysis experience in an application support environment
• Experience with PL/SQL developer
• Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.
• Experience in Custodian Industry is a must.
• Prior experience working on Banking application is a strong plus.
• Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures
• Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
• Good written and spoken English is a must.
• Strong Corporate Actions/Tax knowledge in US Market is a major plus
• Overall General IT knowledge is a must

Description:

• Responsible for acting as the primary interface between technology infrastructure and a specific business functional area (e.g., fixed-income, investment management).
• Incumbents identify business unit requirements, create project and process specifications, coordinate with project teams and ensure that projects are on schedule and within budget.
• May have a dual reporting relationship to technology and to business functional unit management.
• Responsible for the design, development and support of systems within the Risk Management area.
• Incumbents work with technologies that support Credit Risk Management, Market Risk Monitoring and Reporting, and Operational Risk.

Main Responsibilities

• Manage daily operations requests for assistance and oversee the production applications
• Ensure issues are identified, tracked, reported on and resolved in a timely manner
• Manage operations expectations effectively and participate to any task force required by operations if needed
• Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
• Prepare Test strategy, Test scenarios and test cases for the defects identified
• Guarantee the escalation of problems to the adequate IT organization (local, global, internal or external groups, service providers or entities) to ensure on-time resolution; manage priorities depending on the criticality of the requests and production failures.
• Be flexible with Support hours and to supplement Global support team for resolving any production related issues.
• Liaison and discussion with BNP Paris central teams for all parameterization related issues and any other functional advise on reported issues or proposed solutions
• Work with external infrastructure, monitoring and DBA team to fix the incidents.
• Ensure a smooth follow up of all technical processes (Online, STP and batches )
• Understand the database concepts and provide extractions to users whenever required
• Participate to the night support of the application and undertake the appropriate actions both functional and technical
• Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards
• Ensures presence, monitoring and checks during application rollouts and DR exercises.
• Guarantees optimal working of the application, providing technical support and adhoc recovery plans
• Ensure excellent Communication, reporting and escalation as and when needed.

IT Governance:

• Responsible and accountable to strictly and consistently adhere to CIB2S NAR IT Governance policies and procedures
• Incident management, Vendor management and change management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Application Production Support Specialist Montral, QC (Hybrid 3 days onsite per week) 12 Months

Mission and Objectives:

• The APS Analyst ( Analyst ) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the department. The incumbent will be required to provide solutions to technical issues in a short time frame. Act as a technical point of contact for all application related issues. Troubleshoot the issues by meticulous analysis of database objects and respective servers, look for consistent improvements and communicate the impact and resolution to the requestor. Work further on automating SQL and Linux scripting to display continuous improvement and work towards stabilizing the applications health. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.

Qualifications

• Bachelor s degree required in IT, equivalent to Computer Science or other similar engineering fields; Post graduation on technical area are considered a plus.
• Minimum 6 years financial industry experience with an emphasis on Custody activity
• Prior business analysis experience in an application support environment
• Experience with PL/SQL developer
• Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.
• Experience in Custodian Industry is a must.
• Prior experience working on Banking application is a strong plus.
• Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures
• Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
• Good written and spoken English is a must.
• Strong Corporate Actions/Tax knowledge in US Market is a major plus
• Overall General IT knowledge is a must

Description:

• Responsible for acting as the primary interface between technology infrastructure and a specific business functional area (e.g., fixed-income, investment management).
• Incumbents identify business unit requirements, create project and process specifications, coordinate with project teams and ensure that projects are on schedule and within budget.
• May have a dual reporting relationship to technology and to business functional unit management.
• Responsible for the design, development and support of systems within the Risk Management area.
• Incumbents work with technologies that support Credit Risk Management, Market Risk Monitoring and Reporting, and Operational Risk.

Main Responsibilities

• Manage daily operations requests for assistance and oversee the production applications
• Ensure issues are identified, tracked, reported on and resolved in a timely manner
• Manage operations expectations effectively and participate to any task force required by operations if needed
• Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
• Prepare Test strategy, Test scenarios and test cases for the defects identified
• Guarantee the escalation of problems to the adequate IT organization (local, global, internal or external groups, service providers or entities) to ensure on-time resolution; manage priorities depending on the criticality of the requests and production failures.
• Be flexible with Support hours and to supplement Global support team for resolving any production related issues.
• Liaison and discussion with BNP Paris central teams for all parameterization related issues and any other functional advise on reported issues or proposed solutions
• Work with external infrastructure, monitoring and DBA team to fix the incidents.
• Ensure a smooth follow up of all technical processes (Online, STP and batches )
• Understand the database concepts and provide extractions to users whenever required
• Participate to the night support of the application and undertake the appropriate actions both functional and technical
• Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards
• Ensures presence, monitoring and checks during application rollouts and DR exercises.
• Guarantees optimal working of the application, providing technical support and adhoc recovery plans
• Ensure excellent Communication, reporting and escalation as and when needed.

IT Governance:

• Responsible and accountable to strictly and consistently adhere to CIB2S NAR IT Governance policies and procedures
• Incident management, Vendor management and change management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.