Call Center Representative - 153997
Salary undisclosed
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About Atrium
What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview
Our client, a leader in the healthcare space, is looking for an experienced and eager Call Center Representative to join their team. The company's mission is to improve the lives of the community by offering an accessible, patient-centered approach to healthcare, promoting independence, and reducing barriers to receiving care. With a focus on dignity, convenience, and quality, they redefine the healthcare experience for Medicaid and government program members.
Salary/Hourly Rate
$20/hr - $23/hr DOE
Position Overview
The Call Center Representative is responsible for providing excellent customer service by answering inbound calls and addressing customer inquiries regarding products, services, and account details. This role involves troubleshooting issues, resolving complaints, and guiding customers through available solutions. Representatives are expected to maintain accurate records of customer interactions and ensure that all customer information is securely handled. The Call Center Representative will also meet performance targets, such as call handling time and customer satisfaction while following company guidelines and procedures. Additionally, the Call Center Representative may assist with upselling or cross-selling services, escalating complex issues, and collaborating with team members to enhance service quality.
Responsibilities Of The Call Center Representative
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 153997
What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview
Our client, a leader in the healthcare space, is looking for an experienced and eager Call Center Representative to join their team. The company's mission is to improve the lives of the community by offering an accessible, patient-centered approach to healthcare, promoting independence, and reducing barriers to receiving care. With a focus on dignity, convenience, and quality, they redefine the healthcare experience for Medicaid and government program members.
Salary/Hourly Rate
$20/hr - $23/hr DOE
Position Overview
The Call Center Representative is responsible for providing excellent customer service by answering inbound calls and addressing customer inquiries regarding products, services, and account details. This role involves troubleshooting issues, resolving complaints, and guiding customers through available solutions. Representatives are expected to maintain accurate records of customer interactions and ensure that all customer information is securely handled. The Call Center Representative will also meet performance targets, such as call handling time and customer satisfaction while following company guidelines and procedures. Additionally, the Call Center Representative may assist with upselling or cross-selling services, escalating complex issues, and collaborating with team members to enhance service quality.
Responsibilities Of The Call Center Representative
- Listen to customer concerns or issues and resolve them efficiently, ensuring customer satisfaction while maintaining company policies and guidelines.
- Respond to inbound calls from customers, clients, or members, providing accurate and timely information related to services, products, or account details.
- Accurately input customer information, service requests, or issues into the system, ensuring all records are up-to-date and compliant with company standards.
- Recognize when issues need to be escalated to a higher-level representative or supervisor, ensuring a smooth transition for the customer.
- Work closely with other team members to share knowledge, and best practices, and assist in resolving customer issues as a team.
- Follow established call scripts, procedures, and performance standards to ensure consistent and professional customer service.
- Meet individual performance goals, such as call handling time, customer satisfaction ratings, and response time, as set by the company.
- 6-month call center experience is preferred or 1 year in customer service.
- Strong interpersonal and communication skills.
- Ability to multitask and take initiative.
- Bachelor's degree preferred, but not required.
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 153997
About Atrium
What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview
Our client, a leader in the healthcare space, is looking for an experienced and eager Call Center Representative to join their team. The company's mission is to improve the lives of the community by offering an accessible, patient-centered approach to healthcare, promoting independence, and reducing barriers to receiving care. With a focus on dignity, convenience, and quality, they redefine the healthcare experience for Medicaid and government program members.
Salary/Hourly Rate
$20/hr - $23/hr DOE
Position Overview
The Call Center Representative is responsible for providing excellent customer service by answering inbound calls and addressing customer inquiries regarding products, services, and account details. This role involves troubleshooting issues, resolving complaints, and guiding customers through available solutions. Representatives are expected to maintain accurate records of customer interactions and ensure that all customer information is securely handled. The Call Center Representative will also meet performance targets, such as call handling time and customer satisfaction while following company guidelines and procedures. Additionally, the Call Center Representative may assist with upselling or cross-selling services, escalating complex issues, and collaborating with team members to enhance service quality.
Responsibilities Of The Call Center Representative
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 153997
What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview
Our client, a leader in the healthcare space, is looking for an experienced and eager Call Center Representative to join their team. The company's mission is to improve the lives of the community by offering an accessible, patient-centered approach to healthcare, promoting independence, and reducing barriers to receiving care. With a focus on dignity, convenience, and quality, they redefine the healthcare experience for Medicaid and government program members.
Salary/Hourly Rate
$20/hr - $23/hr DOE
Position Overview
The Call Center Representative is responsible for providing excellent customer service by answering inbound calls and addressing customer inquiries regarding products, services, and account details. This role involves troubleshooting issues, resolving complaints, and guiding customers through available solutions. Representatives are expected to maintain accurate records of customer interactions and ensure that all customer information is securely handled. The Call Center Representative will also meet performance targets, such as call handling time and customer satisfaction while following company guidelines and procedures. Additionally, the Call Center Representative may assist with upselling or cross-selling services, escalating complex issues, and collaborating with team members to enhance service quality.
Responsibilities Of The Call Center Representative
- Listen to customer concerns or issues and resolve them efficiently, ensuring customer satisfaction while maintaining company policies and guidelines.
- Respond to inbound calls from customers, clients, or members, providing accurate and timely information related to services, products, or account details.
- Accurately input customer information, service requests, or issues into the system, ensuring all records are up-to-date and compliant with company standards.
- Recognize when issues need to be escalated to a higher-level representative or supervisor, ensuring a smooth transition for the customer.
- Work closely with other team members to share knowledge, and best practices, and assist in resolving customer issues as a team.
- Follow established call scripts, procedures, and performance standards to ensure consistent and professional customer service.
- Meet individual performance goals, such as call handling time, customer satisfaction ratings, and response time, as set by the company.
- 6-month call center experience is preferred or 1 year in customer service.
- Strong interpersonal and communication skills.
- Ability to multitask and take initiative.
- Bachelor's degree preferred, but not required.
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 153997