Global Service Delivery Manager

Engagement/Global Service Delivery Leader

Location: Redmond, WA (Onsite)

Fulltime

Job Description:

• Work experience in an established Service organization with minimum 20 years of experience working within the technology industry.
• BPO operations exp, managed onshore offshore management
• 18-23 years of leadership role managing multiple delivery teams globally
• Ability to work with multiple delivery teams spread geographically supporting regional markets
• Graduation, MBA in Operations
• Demonstrated opportunity & pipeline forecasting methodology experience
• Proven experience of Digital Transformation implementation and working in complex IT environments
• Prior experience of data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, running and leading large scale transformation initiatives at a functional and organizational level
• Experience in detecting revenue recognition issues
• Experience in solution design, responding to RFP/ RFI’s
• Proven experience working in a high-volume contract administration department
• Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology
• Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments
• Teamwork and collaboration with internal and external stakeholders and getting to logical conclusion of task at hand is core expectation of the role
• Excellent analytical skills and expert proficiency in MS Office, Workspace
• Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic
• global environment
• Black/ Green Belt certification would be an added advantage

Engagement/Global Service Delivery Leader

Location: Redmond, WA (Onsite)

Fulltime

Job Description:

• Work experience in an established Service organization with minimum 20 years of experience working within the technology industry.
• BPO operations exp, managed onshore offshore management
• 18-23 years of leadership role managing multiple delivery teams globally
• Ability to work with multiple delivery teams spread geographically supporting regional markets
• Graduation, MBA in Operations
• Demonstrated opportunity & pipeline forecasting methodology experience
• Proven experience of Digital Transformation implementation and working in complex IT environments
• Prior experience of data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, running and leading large scale transformation initiatives at a functional and organizational level
• Experience in detecting revenue recognition issues
• Experience in solution design, responding to RFP/ RFI’s
• Proven experience working in a high-volume contract administration department
• Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology
• Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments
• Teamwork and collaboration with internal and external stakeholders and getting to logical conclusion of task at hand is core expectation of the role
• Excellent analytical skills and expert proficiency in MS Office, Workspace
• Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic
• global environment
• Black/ Green Belt certification would be an added advantage