Product Operations Analyst
About Us:
We are a healthcare technology company experiencing rapid growth with our next-generation EHR/PM platform. As we scale our new platform and manage migrations from our legacy system, we're looking for a Product & Operations Analyst to help drive our product development forward while building operational excellence.
Role Overview:
The Product & Operations Analyst will work closely with our product and development teams to support product delivery while improving our operational efficiency. This role offers a unique opportunity to learn both product management and operational excellence in a fast-growing healthcare technology company.
Key Responsibilities:
Product Development (30%)
- Write and refine user stories alongside product managers
- Support feature specification and documentation
- Participate in sprint planning and backlog grooming
- Help coordinate between clinical and billing teams
- Assist in testing and quality validation
- Support customer research and feedback collection
Team Operations (30%)
- Create and maintain product templates
- Lead Go-to-Market execution on behalf of product
- Build reporting dashboards for sprint and product metrics
- Help standardize documentation processes
- Support cross-team coordination
- Identify opportunities for process improvement
Platform Migration Support (40%)
- Document feature parity requirements/patterns especially among larger practices
- Help analyze migration feedback
- Coordinate migration-related development needs
Required Qualifications:
- Bachelor's degree in related field (Business, Technology, Healthcare)
- 0-4 years of experience in technology or healthcare
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Proficiency with collaboration and productivity tools
- High attention to detail
Preferred Qualifications:
- Experience with agile development practices
- Familiarity with healthcare or EHR/PM systems
- Basic understanding of SQL or data analysis
- Experience with JIRA and Confluence
- Background in customer support or operations
Personal Qualities & Growth Opportunity:
The ideal candidate combines strong execution skills with analytical thinking and attention to detail. We're looking for someone who is a self-starter and natural problem solver that can provide immediate support while helping build foundations for scale. This role offers significant growth potential as our organization continues to expand.
Benefits for full time domestic employees:
- Healthcare (medical, dental, vision)- company pays for up to 75% of health insurance for both employee and dependents - some plans with HSA options
- Basic term and optional term life insurance
- Short-term disability (paid for by the company)
- 401(k) and employer-funded retirement plan
- In addition to salary-including incentive, referral, and recognition programs (all benefits are subject to eligibility requirements)
Position fully remote. Must reside in the following states: AZ, CA, CO, FL, GA, IN, MD, MN, MO, NH, NJ, NY, NC, PA, SC, TX, VA, WA
About Us:
We are a healthcare technology company experiencing rapid growth with our next-generation EHR/PM platform. As we scale our new platform and manage migrations from our legacy system, we're looking for a Product & Operations Analyst to help drive our product development forward while building operational excellence.
Role Overview:
The Product & Operations Analyst will work closely with our product and development teams to support product delivery while improving our operational efficiency. This role offers a unique opportunity to learn both product management and operational excellence in a fast-growing healthcare technology company.
Key Responsibilities:
Product Development (30%)
- Write and refine user stories alongside product managers
- Support feature specification and documentation
- Participate in sprint planning and backlog grooming
- Help coordinate between clinical and billing teams
- Assist in testing and quality validation
- Support customer research and feedback collection
Team Operations (30%)
- Create and maintain product templates
- Lead Go-to-Market execution on behalf of product
- Build reporting dashboards for sprint and product metrics
- Help standardize documentation processes
- Support cross-team coordination
- Identify opportunities for process improvement
Platform Migration Support (40%)
- Document feature parity requirements/patterns especially among larger practices
- Help analyze migration feedback
- Coordinate migration-related development needs
Required Qualifications:
- Bachelor's degree in related field (Business, Technology, Healthcare)
- 0-4 years of experience in technology or healthcare
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Proficiency with collaboration and productivity tools
- High attention to detail
Preferred Qualifications:
- Experience with agile development practices
- Familiarity with healthcare or EHR/PM systems
- Basic understanding of SQL or data analysis
- Experience with JIRA and Confluence
- Background in customer support or operations
Personal Qualities & Growth Opportunity:
The ideal candidate combines strong execution skills with analytical thinking and attention to detail. We're looking for someone who is a self-starter and natural problem solver that can provide immediate support while helping build foundations for scale. This role offers significant growth potential as our organization continues to expand.
Benefits for full time domestic employees:
- Healthcare (medical, dental, vision)- company pays for up to 75% of health insurance for both employee and dependents - some plans with HSA options
- Basic term and optional term life insurance
- Short-term disability (paid for by the company)
- 401(k) and employer-funded retirement plan
- In addition to salary-including incentive, referral, and recognition programs (all benefits are subject to eligibility requirements)
Position fully remote. Must reside in the following states: AZ, CA, CO, FL, GA, IN, MD, MN, MO, NH, NJ, NY, NC, PA, SC, TX, VA, WA