Chief Administrative Officer

Key Accountabilities

Leadership

• Maintain operational and financial accountability for the site(s) and support Division functions and service lines, as assigned.
• Drive the hospitals’ initiatives to improve patient experience in measurable ways.
• Lead and develop individuals throughout the region.
• Collaborate with the Division Executive Team to establish and maintain an effective organizational and management structure for areas of accountability.
• Recommend for approval the annual objectives, plans and programs for effective long-range development for the Division, including market growth and expansion.
• Maintain and promote a clear view of the Division’s objectives and mission while advancing Aspirus Inc.’s mission and strength as an integrated health services system.

Relationship

• Create, sustain and ensure an environment of shared leadership, collaboration, communication and community throughout the organization.
• Ensure an organizational work climate of collaboration, creativity, innovation and accomplishment for all organizational and system objectives.
• Participate with the Senior Executive Team in evaluating the proposed programs submitted by leaders and administrative staff, ensuring successful and effective hospital development and management within approved policies.
• Represent the Business Unit on various committees, including medical staff committees and at other meetings as requested.
• Participate in community activities to promote and encourage community engagement.
• Delegate to leaders the authority and responsibility necessary for performing their assigned duties and ensure adequate controls exist to render the delegation effective.
• Maintain high standards in the conduct of employee relations throughout the hospital.
• Participate as a member of the Aspirus Executive Leadership Team.
• Service in a matrix relationship with Aspirus Medical Group, Aspirus Service Lines, Aspirus Network, etc. to develop programs and services that foster market growth and meet community needs.
• Maintain accountability for quarterly senior leader rounding on entity and functional departments.

Integrity

• Assure the readiness of the organization, environment and of all equipment and systems.
• Assure the development of standards and assure competencies.
• Assure the design, implementation and continuous evaluation of systems and processes in the context of continuous improvement.
• Assure the readiness of the Business Unit for all regulatory and accreditation standards and surveys.
• See that approved policies, plans and programs are communicated and interpreted to staff and executed.
• In collaboration with the President and Vice President of Finance, plan, allocate and manage human and fiscal resources to assure service, quality and fiscal integrity.
• Assure the readiness of the Business Unit and direct reports and their programs/services to meet the demands of the marketplace.

Communication

• Assure the development of policies, procedures and standards consistent with the mission and values of Aspirus.
• Assure an environment of collegiality and that people form effective working relationships with others throughout the system.
• Assure that all people in the system are well informed.
• Demonstrate relatedness by frequently contributing to the creation of system work environments that result in creativity, innovation and accomplishment and routinely facilitate, participate in and advance collaboration as a technique to generate positive system outcomes.
• Maintain integrity by being accountable for the ongoing transformation of the cultural and organizational development of Aspirus.
• Continue to lead and develop the culture within the hospitals, driving employee engagement.

As an integral member of the Senior Executive Team, this position is accountable for the business and clinical success of the Business Unit services and assigned Division functions and programs. Specific accountabilities include the following:

• Overall strategic leadership and direction for the Business Unit and all aspects of the assigned service areas or division directors’ functions.
• In collaboration with the appropriate administrative, physician executive, management and line and medical staff, plan, organize, develop and direct the activities of the assigned areas.
• Serve as the administrative representative/spokesperson for the assigned service areas, representing the programs to all internal and external/community constituencies.
• Collaborate in the development and implementation of the area’s strategic business plans.
• Serve as an integral part of operational analysis and decision-making, including the development of annual budgets.
• Monitor the quality, volume and profitability of services and initiate actions as necessary to maintain and improve these parameters.
• Maintain active and productive relations with both primary care and specialist providers in support of program goals and objectives in the Business Unit.
• Collaborate with marketing to enhance program image, strengthen brand recognition and develop brand loyalty.
• Assist in developing organizational and operational infrastructure on a continuous basis to support the ongoing growth and development of the services and programs.
• Assist in physician and key staff recruitment and retention.
• Assess the existence and relative strength of all components of the continuum of care and initiate actions as appropriate to develop and enhance those components deemed necessary.
• Provide and promote leadership. Create and sustain a positive context for the services and programs. Maintain an environment that motivates and empowers staff while coaching and developing leaders.

Key Accountabilities

Leadership

• Maintain operational and financial accountability for the site(s) and support Division functions and service lines, as assigned.
• Drive the hospitals’ initiatives to improve patient experience in measurable ways.
• Lead and develop individuals throughout the region.
• Collaborate with the Division Executive Team to establish and maintain an effective organizational and management structure for areas of accountability.
• Recommend for approval the annual objectives, plans and programs for effective long-range development for the Division, including market growth and expansion.
• Maintain and promote a clear view of the Division’s objectives and mission while advancing Aspirus Inc.’s mission and strength as an integrated health services system.

Relationship

• Create, sustain and ensure an environment of shared leadership, collaboration, communication and community throughout the organization.
• Ensure an organizational work climate of collaboration, creativity, innovation and accomplishment for all organizational and system objectives.
• Participate with the Senior Executive Team in evaluating the proposed programs submitted by leaders and administrative staff, ensuring successful and effective hospital development and management within approved policies.
• Represent the Business Unit on various committees, including medical staff committees and at other meetings as requested.
• Participate in community activities to promote and encourage community engagement.
• Delegate to leaders the authority and responsibility necessary for performing their assigned duties and ensure adequate controls exist to render the delegation effective.
• Maintain high standards in the conduct of employee relations throughout the hospital.
• Participate as a member of the Aspirus Executive Leadership Team.
• Service in a matrix relationship with Aspirus Medical Group, Aspirus Service Lines, Aspirus Network, etc. to develop programs and services that foster market growth and meet community needs.
• Maintain accountability for quarterly senior leader rounding on entity and functional departments.

Integrity

• Assure the readiness of the organization, environment and of all equipment and systems.
• Assure the development of standards and assure competencies.
• Assure the design, implementation and continuous evaluation of systems and processes in the context of continuous improvement.
• Assure the readiness of the Business Unit for all regulatory and accreditation standards and surveys.
• See that approved policies, plans and programs are communicated and interpreted to staff and executed.
• In collaboration with the President and Vice President of Finance, plan, allocate and manage human and fiscal resources to assure service, quality and fiscal integrity.
• Assure the readiness of the Business Unit and direct reports and their programs/services to meet the demands of the marketplace.

Communication

• Assure the development of policies, procedures and standards consistent with the mission and values of Aspirus.
• Assure an environment of collegiality and that people form effective working relationships with others throughout the system.
• Assure that all people in the system are well informed.
• Demonstrate relatedness by frequently contributing to the creation of system work environments that result in creativity, innovation and accomplishment and routinely facilitate, participate in and advance collaboration as a technique to generate positive system outcomes.
• Maintain integrity by being accountable for the ongoing transformation of the cultural and organizational development of Aspirus.
• Continue to lead and develop the culture within the hospitals, driving employee engagement.

As an integral member of the Senior Executive Team, this position is accountable for the business and clinical success of the Business Unit services and assigned Division functions and programs. Specific accountabilities include the following:

• Overall strategic leadership and direction for the Business Unit and all aspects of the assigned service areas or division directors’ functions.
• In collaboration with the appropriate administrative, physician executive, management and line and medical staff, plan, organize, develop and direct the activities of the assigned areas.
• Serve as the administrative representative/spokesperson for the assigned service areas, representing the programs to all internal and external/community constituencies.
• Collaborate in the development and implementation of the area’s strategic business plans.
• Serve as an integral part of operational analysis and decision-making, including the development of annual budgets.
• Monitor the quality, volume and profitability of services and initiate actions as necessary to maintain and improve these parameters.
• Maintain active and productive relations with both primary care and specialist providers in support of program goals and objectives in the Business Unit.
• Collaborate with marketing to enhance program image, strengthen brand recognition and develop brand loyalty.
• Assist in developing organizational and operational infrastructure on a continuous basis to support the ongoing growth and development of the services and programs.
• Assist in physician and key staff recruitment and retention.
• Assess the existence and relative strength of all components of the continuum of care and initiate actions as appropriate to develop and enhance those components deemed necessary.
• Provide and promote leadership. Create and sustain a positive context for the services and programs. Maintain an environment that motivates and empowers staff while coaching and developing leaders.