People Operations Manager/Specialist

Shirley Parsons North America is looking for a new member of the North America Leadership Team (“NALT”) to support internal customers to successfully grow their Value Propositions (“VPs”) and deliver results, including:

• Collaborate with NALT to achieve retention and development goals.
• Identify operational issues and find solutions, through resources or training, ensuring problems are fixed at the source.
• Consult with NALT to enhance internal brand advocacy and employee experience.
• Advise NALT and leadership on HR risks and best practices to ensure compliance and employee well-being.
• Support CSR initiatives to positively impact our communities and advance our purpose to Grow, Do Good, & Enjoy the Journey.

Responsibilities:

Development & Retention Regionally deploy annual engagement survey and support NALT with a subsequent action plan.

• Support the Training Leader to deliver and improve regional employee training programs effectively.
• Manage professional development programs, including nurturing emerging and established leaders.
• Coordinate regional company mentorship program, ensuring an inclusive and supportive culture for all.
• Track and report on key HR indicators (e.g., turnover, engagement, diversity) to inform decision-making and strategy development.
• Continuously develop internal Career Pathways, ensuring a clear roadmap for professional growth.
• Lead L&D projects for the region, such as deployment of the Learning Management System (LMS)
• Organize 360 reviews and support the development of employee action plans where appropriate.
• Support NALT to ensure fun company incentives and reward programs.

Oversee HR compliance for employees and contractors across multiple states, ensuring adherence to local, state, and federal employment laws.

• Work closely with finance and payroll teams to ensure accurate payroll processing, wage compliance, and tax obligations.
• Manage employee classifications, exempt vs. non-exempt status, independent contractor compliance, and wage-hour regulations.
• Ensure HR policies, employee handbooks, and standard operating procedures (SOPs) are up to date and compliant with legal requirements.
• Monitor and implement changes in employment laws, including pay transparency, leave policies, worker classification, and benefits compliance.
• Handle compliance-related reporting, including EEO, ACA, and state-mandated reports.
• Advise NALT and leadership on HR risks and best practices to ensure compliance and employee well-being.

Employer Branding & Advocacy Foster an inclusive work environment by developing regional DEI, CSR, and recognition programs (e.g., work anniversaries, awards, gifts) =

• Oversee Social Media accounts intended for talent acquisition and attraction (e.g., @ShirleyParsonsCareers)
• Organize employer-branded materials for NA teams, both for internal and external employees (e.g., SWAG, business cards)
• Lead initiatives to enhance employer branding, such as business awards and marketing collateral (e.g., Great Places to Work)
• Update content on the intranet to inform the group of material or exciting updates across the US and Canadian teams.

Employment Type: Permanent full-time

Location: In office and/or remote (must be a reasonable distance from Boston or Los Angeles)

Travel: Biannual discovery trips to a regional office

Shirley Parsons North America is looking for a new member of the North America Leadership Team (“NALT”) to support internal customers to successfully grow their Value Propositions (“VPs”) and deliver results, including:

• Collaborate with NALT to achieve retention and development goals.
• Identify operational issues and find solutions, through resources or training, ensuring problems are fixed at the source.
• Consult with NALT to enhance internal brand advocacy and employee experience.
• Advise NALT and leadership on HR risks and best practices to ensure compliance and employee well-being.
• Support CSR initiatives to positively impact our communities and advance our purpose to Grow, Do Good, & Enjoy the Journey.

Responsibilities:

Development & Retention Regionally deploy annual engagement survey and support NALT with a subsequent action plan.

• Support the Training Leader to deliver and improve regional employee training programs effectively.
• Manage professional development programs, including nurturing emerging and established leaders.
• Coordinate regional company mentorship program, ensuring an inclusive and supportive culture for all.
• Track and report on key HR indicators (e.g., turnover, engagement, diversity) to inform decision-making and strategy development.
• Continuously develop internal Career Pathways, ensuring a clear roadmap for professional growth.
• Lead L&D projects for the region, such as deployment of the Learning Management System (LMS)
• Organize 360 reviews and support the development of employee action plans where appropriate.
• Support NALT to ensure fun company incentives and reward programs.

Oversee HR compliance for employees and contractors across multiple states, ensuring adherence to local, state, and federal employment laws.

• Work closely with finance and payroll teams to ensure accurate payroll processing, wage compliance, and tax obligations.
• Manage employee classifications, exempt vs. non-exempt status, independent contractor compliance, and wage-hour regulations.
• Ensure HR policies, employee handbooks, and standard operating procedures (SOPs) are up to date and compliant with legal requirements.
• Monitor and implement changes in employment laws, including pay transparency, leave policies, worker classification, and benefits compliance.
• Handle compliance-related reporting, including EEO, ACA, and state-mandated reports.
• Advise NALT and leadership on HR risks and best practices to ensure compliance and employee well-being.

Employer Branding & Advocacy Foster an inclusive work environment by developing regional DEI, CSR, and recognition programs (e.g., work anniversaries, awards, gifts) =

• Oversee Social Media accounts intended for talent acquisition and attraction (e.g., @ShirleyParsonsCareers)
• Organize employer-branded materials for NA teams, both for internal and external employees (e.g., SWAG, business cards)
• Lead initiatives to enhance employer branding, such as business awards and marketing collateral (e.g., Great Places to Work)
• Update content on the intranet to inform the group of material or exciting updates across the US and Canadian teams.

Employment Type: Permanent full-time

Location: In office and/or remote (must be a reasonable distance from Boston or Los Angeles)

Travel: Biannual discovery trips to a regional office