Software Engineer (IVR Technology)

Knowledge, Skills, and Abilities:

• IVR Technology and VUIs (Call Flows) knowledge required.
• Working knowledge of Genesys Cloud CX required.
• Hands on experience with Genesys Architect IVR application development using data inputs, data actions and Genesys Cloud APIs required.
• Natural Language experience required.
• Experience in Genesys Cloud Chatbot, Chat and SMS development preferred.
• Microservices development experience preferably in Azure cloud required.
• Telephony and Contact Center operations and technologies knowledge preferred.
• Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.
• Git/GitHub or any other distributed version control systems knowledge required.
• Jenkins, CloudBees and/or CI/CD systems working experience required.
• AGILE, JIRA, and Confluence experience preferred.
• Skill to work comfortably and effectively with people on all different levels of organization and across all functional areas required.
• Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to detail and drive for excellence.
• Troubleshoot issues based upon customer experience, perform a root cause analysis, recommend corrective actions and lead resolution efforts.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Knowledge, Skills, and Abilities:

• IVR Technology and VUIs (Call Flows) knowledge required.
• Working knowledge of Genesys Cloud CX required.
• Hands on experience with Genesys Architect IVR application development using data inputs, data actions and Genesys Cloud APIs required.
• Natural Language experience required.
• Experience in Genesys Cloud Chatbot, Chat and SMS development preferred.
• Microservices development experience preferably in Azure cloud required.
• Telephony and Contact Center operations and technologies knowledge preferred.
• Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.
• Git/GitHub or any other distributed version control systems knowledge required.
• Jenkins, CloudBees and/or CI/CD systems working experience required.
• AGILE, JIRA, and Confluence experience preferred.
• Skill to work comfortably and effectively with people on all different levels of organization and across all functional areas required.
• Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to detail and drive for excellence.
• Troubleshoot issues based upon customer experience, perform a root cause analysis, recommend corrective actions and lead resolution efforts.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.