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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Implementation and Support Specialist

Salary undisclosed
Checking job availability...
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We are actively looking for a Implementation and Support Specialist. If you or your consultant are actively looking for a new job please share your profile.

Role: Implementation and Support Specialist

Duration: 12 Months

Location: REMOTE

Primary Skills : SaaS, Technical Support

Role Overview

We are seeking a detail-oriented Implementation & Support Specialist to serve as the backbone of our Customer Success team. This role is not customer-facing but will be critical in ensuring smooth onboarding, configuration, and ongoing support for our SaaS platform.

You will work closely with our Customer Success Managers (CSMs) to handle all platform settings, configurations, and setup, as well as troubleshoot issues and coordinate solutions with Product and Engineering. You will be the go-to resource for managing system configurations, proactively identifying potential issues, and ensuring a seamless product experience for our customers.

Key Responsibilities

Implementation & Configuration

  • Own the technical setup and configuration of new customer accounts based on specifications provided by the CSM.
  • Manage system settings and ensure platform configurations align with customer needs.
  • Maintain an internal knowledge base of setup best practices, configuration templates, and troubleshooting guides.

Support & Troubleshooting

  • Act as the first line of internal support for CSMs, diagnosing issues and identifying resolutions.
  • Investigate system errors, data discrepancies, and functionality concerns, providing detailed analysis.
  • Escalate technical issues to Product and Engineering, tracking resolution timelines and communicating updates to CSMs.
  • Proactively monitor customer setups to identify potential risks or inefficiencies before they impact customers.

Collaboration & Process Improvement

  • Partner with CSMs to streamline implementation workflows and improve onboarding efficiency.
  • Work closely with Product teams to document common issues, feature requests, and usability enhancements.
  • Contribute to support documentation, FAQs, and internal training materials.
  • Help refine internal processes to scale implementation and support operations efficiently.

Who You Are

  • Highly detail-oriented with a strong ability to follow processes and document findings.
  • A problem solver who enjoys troubleshooting and digging into system configurations.
  • Comfortable working in a fast-paced, startup environment, where processes and tools are evolving.
  • Strong at internal communication, ensuring CSMs and Product teams have clear, actionable information.
  • A team player who thrives in a collaborative role, ensuring customer success through behind-the-scenes execution.

Qualifications

  • 2+ years of experience in SaaS implementation, technical support, or system administration.
  • Strong technical aptitude—familiarity with SaaS configurations, APIs, or system integrations is a plus.
  • Experience with CRM, ticketing systems, or customer support platforms (e.g., Zendesk, Salesforce, Jira).
  • Excellent analytical and troubleshooting skills.
  • Ability to prioritize multiple tasks and manage competing deadlines.

Thank You

Satti Reddy

We are actively looking for a Implementation and Support Specialist. If you or your consultant are actively looking for a new job please share your profile.

Role: Implementation and Support Specialist

Duration: 12 Months

Location: REMOTE

Primary Skills : SaaS, Technical Support

Role Overview

We are seeking a detail-oriented Implementation & Support Specialist to serve as the backbone of our Customer Success team. This role is not customer-facing but will be critical in ensuring smooth onboarding, configuration, and ongoing support for our SaaS platform.

You will work closely with our Customer Success Managers (CSMs) to handle all platform settings, configurations, and setup, as well as troubleshoot issues and coordinate solutions with Product and Engineering. You will be the go-to resource for managing system configurations, proactively identifying potential issues, and ensuring a seamless product experience for our customers.

Key Responsibilities

Implementation & Configuration

  • Own the technical setup and configuration of new customer accounts based on specifications provided by the CSM.
  • Manage system settings and ensure platform configurations align with customer needs.
  • Maintain an internal knowledge base of setup best practices, configuration templates, and troubleshooting guides.

Support & Troubleshooting

  • Act as the first line of internal support for CSMs, diagnosing issues and identifying resolutions.
  • Investigate system errors, data discrepancies, and functionality concerns, providing detailed analysis.
  • Escalate technical issues to Product and Engineering, tracking resolution timelines and communicating updates to CSMs.
  • Proactively monitor customer setups to identify potential risks or inefficiencies before they impact customers.

Collaboration & Process Improvement

  • Partner with CSMs to streamline implementation workflows and improve onboarding efficiency.
  • Work closely with Product teams to document common issues, feature requests, and usability enhancements.
  • Contribute to support documentation, FAQs, and internal training materials.
  • Help refine internal processes to scale implementation and support operations efficiently.

Who You Are

  • Highly detail-oriented with a strong ability to follow processes and document findings.
  • A problem solver who enjoys troubleshooting and digging into system configurations.
  • Comfortable working in a fast-paced, startup environment, where processes and tools are evolving.
  • Strong at internal communication, ensuring CSMs and Product teams have clear, actionable information.
  • A team player who thrives in a collaborative role, ensuring customer success through behind-the-scenes execution.

Qualifications

  • 2+ years of experience in SaaS implementation, technical support, or system administration.
  • Strong technical aptitude—familiarity with SaaS configurations, APIs, or system integrations is a plus.
  • Experience with CRM, ticketing systems, or customer support platforms (e.g., Zendesk, Salesforce, Jira).
  • Excellent analytical and troubleshooting skills.
  • Ability to prioritize multiple tasks and manage competing deadlines.

Thank You

Satti Reddy