Service Desk Analyst (TOC)

Job Title: Service Desk Analyst (TOC)
Location: Arlington, VA (Full Onsite)
Tax Term: W2
Job Type: Contract
Duration: 6 Months CTH

Position Overview:
Our client in Arlington, VA, is looking for a skilled and motivated Service Desk Analyst to support an Infrastructure Project. The ideal candidate will have prior experience with government contracts, and proficiency in either ServiceNow or Remedy ticketing systems. Experience in providing IT support to large-scale user bases (over 1000 users) is required. This role involves troubleshooting with remote tools and requires a strong technical background in a fast-paced environment. The position is full-time, onsite, and requires availability for a 40-hour work week, Monday to Friday.

Responsibilities:

• Provide technical support for a large user base, ensuring quick issue resolution.
• Utilize ServiceNow or Remedy ticketing systems to monitor, log, and resolve user-reported issues.
• Troubleshoot using remote support tools like Bomgar to diagnose and resolve issues efficiently.
• Manage user accounts and permissions through Active Directory.
• Collaborate with internal teams to maintain operational efficiency.
• Adhere to project timelines, standards, and escalation procedures.
• Follow security protocols to protect sensitive project data.
• Provide consistent support through scheduled shifts, engaging with clients and team members as needed.

Required Skills:

• Proficiency in ServiceNow or Remedy ticketing systems (one required).
• Previous experience working within government agencies or contracts.
• Extensive experience in supporting large user bases (1000+ users).
• Expertise in Active Directory management and troubleshooting.
• Familiarity with remote support tools like Bomgar.
• Bachelor s degree with at least 3 years of relevant experience, or a High School Diploma with 9+ years of experience.

Preferred Skills:

• Experience with call systems such as Amazon Connect or similar.
• Experience supporting and troubleshooting large IT environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Title: Service Desk Analyst (TOC)
Location: Arlington, VA (Full Onsite)
Tax Term: W2
Job Type: Contract
Duration: 6 Months CTH

Position Overview:
Our client in Arlington, VA, is looking for a skilled and motivated Service Desk Analyst to support an Infrastructure Project. The ideal candidate will have prior experience with government contracts, and proficiency in either ServiceNow or Remedy ticketing systems. Experience in providing IT support to large-scale user bases (over 1000 users) is required. This role involves troubleshooting with remote tools and requires a strong technical background in a fast-paced environment. The position is full-time, onsite, and requires availability for a 40-hour work week, Monday to Friday.

Responsibilities:

• Provide technical support for a large user base, ensuring quick issue resolution.
• Utilize ServiceNow or Remedy ticketing systems to monitor, log, and resolve user-reported issues.
• Troubleshoot using remote support tools like Bomgar to diagnose and resolve issues efficiently.
• Manage user accounts and permissions through Active Directory.
• Collaborate with internal teams to maintain operational efficiency.
• Adhere to project timelines, standards, and escalation procedures.
• Follow security protocols to protect sensitive project data.
• Provide consistent support through scheduled shifts, engaging with clients and team members as needed.

Required Skills:

• Proficiency in ServiceNow or Remedy ticketing systems (one required).
• Previous experience working within government agencies or contracts.
• Extensive experience in supporting large user bases (1000+ users).
• Expertise in Active Directory management and troubleshooting.
• Familiarity with remote support tools like Bomgar.
• Bachelor s degree with at least 3 years of relevant experience, or a High School Diploma with 9+ years of experience.

Preferred Skills:

• Experience with call systems such as Amazon Connect or similar.
• Experience supporting and troubleshooting large IT environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.