CX specialist (NICE In-Contact)

*s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations.

• Provide consulting on VCC ACD/HIVR/IVR strategy, solution design, and best practices.
• IVR as it relates to VCC IVR, HIVR or Conversational IVR.
• Collaborate with the customer for MACD s and hands on implementation on services
• Provide documentation to the customer along with any knowledge transfer and or training required as part of the implementation.
• Accountable for SLA reporting. Initiate / produce customer reporting including monthly performance reports utilizing system-generated reports where available non-standard or complex SLA compliance reports as required and ad-hoc reports to evaluate network needs.
• Will work closely with the Project Manager to ensure all technical tasks are addressed and the correct groups are engaged.
• Will be the customer s consultant regarding the development of the customer User Acceptance Testing (UAT) test plans to ensure the solution meets the requirements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

*s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations.

• Provide consulting on VCC ACD/HIVR/IVR strategy, solution design, and best practices.
• IVR as it relates to VCC IVR, HIVR or Conversational IVR.
• Collaborate with the customer for MACD s and hands on implementation on services
• Provide documentation to the customer along with any knowledge transfer and or training required as part of the implementation.
• Accountable for SLA reporting. Initiate / produce customer reporting including monthly performance reports utilizing system-generated reports where available non-standard or complex SLA compliance reports as required and ad-hoc reports to evaluate network needs.
• Will work closely with the Project Manager to ensure all technical tasks are addressed and the correct groups are engaged.
• Will be the customer s consultant regarding the development of the customer User Acceptance Testing (UAT) test plans to ensure the solution meets the requirements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.