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Customer Support Specialist (Resolution/Problem Solver)

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Job Title: Customer Support Specialist (Resolution/Problem Solver)

Pay Rate: $25/Hr - $30/Hr

Duration: 9 Months

Location: Buffalo Grove, IL

Shift: 8 AM - 5 PM

We are looking for a Customer Support Specialist (Resolution/Problem Solver)

We offer a variety of products and services for buildings, including:

  • Systems that connect HVAC, lighting, shades, safety, security, and fire systems.
  • HVAC solutions for improved comfort, energy savings, and IAQ.
  • Fire safety products, systems, and solutions, including detection, alarm, evacuation, and extinguishing.
  • Smart building technologies, applications, and services to help customers achieve their goals.

Responsibilities:

  • Fields all incoming technical support requests into the field Support department and is accountable for resolving product information requests and product problem/solution requests.
  • Accountable for support requests related to product information and product problems that are documented.
  • May escalate more difficult support requests to Field Support Engineers.
  • Log all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
  • Complete company-designated training courses for positions to enhance work performance and career development
  • Participates in special projects to increase the incumbent's role and technical abilities.

Requirements:

  • High School diploma or equivalent
  • Excellent communication, conflict resolution, and problem-solving skills
  • High understanding of customer satisfaction and service orientation
  • Technical support for building automation/HVAC such as Fire Alarms, Security Systems, Control Panels, Windows servers, networking, or similar R&D/Engineering products support.

Job Title: Customer Support Specialist (Resolution/Problem Solver)

Pay Rate: $25/Hr - $30/Hr

Duration: 9 Months

Location: Buffalo Grove, IL

Shift: 8 AM - 5 PM

We are looking for a Customer Support Specialist (Resolution/Problem Solver)

We offer a variety of products and services for buildings, including:

  • Systems that connect HVAC, lighting, shades, safety, security, and fire systems.
  • HVAC solutions for improved comfort, energy savings, and IAQ.
  • Fire safety products, systems, and solutions, including detection, alarm, evacuation, and extinguishing.
  • Smart building technologies, applications, and services to help customers achieve their goals.

Responsibilities:

  • Fields all incoming technical support requests into the field Support department and is accountable for resolving product information requests and product problem/solution requests.
  • Accountable for support requests related to product information and product problems that are documented.
  • May escalate more difficult support requests to Field Support Engineers.
  • Log all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
  • Complete company-designated training courses for positions to enhance work performance and career development
  • Participates in special projects to increase the incumbent's role and technical abilities.

Requirements:

  • High School diploma or equivalent
  • Excellent communication, conflict resolution, and problem-solving skills
  • High understanding of customer satisfaction and service orientation
  • Technical support for building automation/HVAC such as Fire Alarms, Security Systems, Control Panels, Windows servers, networking, or similar R&D/Engineering products support.