Director Customer Business Systems

We are seeking a strategic and dynamic leader to drive the vision, execution, and continuous improvement of our customer business systems. In this role, you will oversee a team of product owners, ensuring our business systems deliver service excellence, operational efficiency, and seamless user experiences.

Key Responsibilities:

• Provide leadership and strategic direction to a team of customer business system product owners.
• Develop and implement business system strategies and enhancements that promote service excellence, system flexibility, and continuous availability.
• Analyze business objectives and drive strategic decisions to optimize system use within Plan Operations.
• Partner with Customer Engagement and Customer Experience teams to prioritize, define, and implement system enhancements and process improvements.
• Oversee a team managing requirements for key customer business system tools, including benefits administration, vendor interfaces, retirement planning, employer/member tools, annual enrollment, and customer relationship management.
• Act as a business system consultant, providing expert guidance on system functionality.
• Foster a high-performance culture by developing, coaching, and mentoring team members to become future leaders.
• Promote an inclusive and diverse workplace, encouraging diverse perspectives and experiences.

What You Need to Succeed:

• Experience: 8+ years in project management, business systems implementation, or technology assessments, with at least 5 years in a leadership role.
• Education: Bachelor’s degree in business administration, information technology, computer science, engineering, or a related field preferred.
• Leadership: Proven experience managing, developing, and motivating professional teams.
• Strategic & Tactical Thinking: Ability to grasp new concepts quickly, anticipate challenges, and drive effective solutions.
• Process Improvement: Track record of driving efficiencies and organizational improvements.
• Technical Expertise: Experience with system implementations, upgrades, and enhancements.
• Collaboration & Communication: Strong ability to build credibility with leaders, peers, and teams through effective communication and decision-making.
• Adaptability: Comfortable in a fast-paced, evolving environment.
• Industry Knowledge: Experience in benefits administration and employee benefits is a plus.
• Continuous Learning: Commitment to staying current with industry trends through professional development.

We are seeking a strategic and dynamic leader to drive the vision, execution, and continuous improvement of our customer business systems. In this role, you will oversee a team of product owners, ensuring our business systems deliver service excellence, operational efficiency, and seamless user experiences.

Key Responsibilities:

• Provide leadership and strategic direction to a team of customer business system product owners.
• Develop and implement business system strategies and enhancements that promote service excellence, system flexibility, and continuous availability.
• Analyze business objectives and drive strategic decisions to optimize system use within Plan Operations.
• Partner with Customer Engagement and Customer Experience teams to prioritize, define, and implement system enhancements and process improvements.
• Oversee a team managing requirements for key customer business system tools, including benefits administration, vendor interfaces, retirement planning, employer/member tools, annual enrollment, and customer relationship management.
• Act as a business system consultant, providing expert guidance on system functionality.
• Foster a high-performance culture by developing, coaching, and mentoring team members to become future leaders.
• Promote an inclusive and diverse workplace, encouraging diverse perspectives and experiences.

What You Need to Succeed:

• Experience: 8+ years in project management, business systems implementation, or technology assessments, with at least 5 years in a leadership role.
• Education: Bachelor’s degree in business administration, information technology, computer science, engineering, or a related field preferred.
• Leadership: Proven experience managing, developing, and motivating professional teams.
• Strategic & Tactical Thinking: Ability to grasp new concepts quickly, anticipate challenges, and drive effective solutions.
• Process Improvement: Track record of driving efficiencies and organizational improvements.
• Technical Expertise: Experience with system implementations, upgrades, and enhancements.
• Collaboration & Communication: Strong ability to build credibility with leaders, peers, and teams through effective communication and decision-making.
• Adaptability: Comfortable in a fast-paced, evolving environment.
• Industry Knowledge: Experience in benefits administration and employee benefits is a plus.
• Continuous Learning: Commitment to staying current with industry trends through professional development.