Technical Program Manager / Project Manager

Job Title-Technical PM
Location - Saint Louis, MO
Onsite Requirement - Y/N- Y
Number of days onsite- 3 days
If Onsite-Saint Louis, MO

Cloud Migration
Coud Implementation
Technical PM

AWS Platform

Technical Program Manager 'Responsibilities:

• Service Level Management: Ensure that services are delivered in accordance with agreed-upon service level agreements (SLAs) and performance metrics, monitoring and reporting on service quality and adherence to targets.
• Service Delivery Planning: Develop and implement strategy for the program team, including developing a robust risk mitigation plan. This includes managing scope, changes, and interventions to ensure project goals are achieved.
• Resource Management: Manage and allocate resources to support delivery of Cloud Infrastructure operations, ensuring efficient utilization and alignment with business objectives.
• Stakeholder Management: Manage relationships with all stakeholder involved in the service delivery process, negotiating contracts, monitoring performance, and ensuring compliance with agreed-upon terms.
• Effectively structure and drive monthly governance meetings with BCBSA cloud executive team
• Ensuring goals are met in areas including customer satisfaction, security, quality, and team member performance. In addition, work with clients to increase awareness of the program for a successful rollout.
• Continuous Improvement: Continuously assess and optimize service delivery processes for Cloud Operations/CPE/CDA, identifying areas for improvement, implementing changes, and driving operational excellence.
• Change Management: Coordinate and manage changes to service delivery processes, minimizing disruptions and ensuring smooth transitions.
• Risk Management: Identify, assess, and mitigate risks associated with service delivery operations, implementing appropriate controls and contingency plans.
• Team Management and Development: Provide leadership, guidance, and support to the service delivery team, fostering a customer-centric culture, and facilitating training and professional development opportunities.

Requirements:

• Service Level Management: Ensure that services are delivered in accordance with agreed-upon service level agreements (SLAs) and performance metrics, monitoring and reporting on service quality and adherence to targets.
• Service Delivery Planning: Develop and implement strategy for the program team, including developing a robust risk mitigation plan. This includes managing scope, changes, and interventions to ensure project goals are achieved.
• Resource Management: Manage and allocate resources to support delivery of Cloud Infrastructure operations, ensuring efficient utilization and alignment with business objectives.
• Stakeholder Management: Manage relationships with all stakeholder involved in the service delivery process, negotiating contracts, monitoring performance, and ensuring compliance with agreed-upon terms.
• Effectively structure and drive monthly governance meetings with BCBSA cloud executive team
• Ensuring goals are met in areas including customer satisfaction, security, quality, and team member performance. In addition, work with clients to increase awareness of the program for a successful rollout.
• Continuous Improvement: Continuously assess and optimize service delivery processes for Cloud Operations/CPE/CDA, identifying areas for improvement, implementing changes, and driving operational excellence.
• Change Management: Coordinate and manage changes to service delivery processes, minimizing disruptions and ensuring smooth transitions.
• Risk Management: Identify, assess, and mitigate risks associated with service delivery operations, implementing appropriate controls and contingency plans.
• Team Management and Development: Provide leadership, guidance, and support to the service delivery team, fostering a customer-centric culture, and facilitating training and professional development opportunities.'

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Title-Technical PM
Location - Saint Louis, MO
Onsite Requirement - Y/N- Y
Number of days onsite- 3 days
If Onsite-Saint Louis, MO

Cloud Migration
Coud Implementation
Technical PM

AWS Platform

Technical Program Manager 'Responsibilities:

• Service Level Management: Ensure that services are delivered in accordance with agreed-upon service level agreements (SLAs) and performance metrics, monitoring and reporting on service quality and adherence to targets.
• Service Delivery Planning: Develop and implement strategy for the program team, including developing a robust risk mitigation plan. This includes managing scope, changes, and interventions to ensure project goals are achieved.
• Resource Management: Manage and allocate resources to support delivery of Cloud Infrastructure operations, ensuring efficient utilization and alignment with business objectives.
• Stakeholder Management: Manage relationships with all stakeholder involved in the service delivery process, negotiating contracts, monitoring performance, and ensuring compliance with agreed-upon terms.
• Effectively structure and drive monthly governance meetings with BCBSA cloud executive team
• Ensuring goals are met in areas including customer satisfaction, security, quality, and team member performance. In addition, work with clients to increase awareness of the program for a successful rollout.
• Continuous Improvement: Continuously assess and optimize service delivery processes for Cloud Operations/CPE/CDA, identifying areas for improvement, implementing changes, and driving operational excellence.
• Change Management: Coordinate and manage changes to service delivery processes, minimizing disruptions and ensuring smooth transitions.
• Risk Management: Identify, assess, and mitigate risks associated with service delivery operations, implementing appropriate controls and contingency plans.
• Team Management and Development: Provide leadership, guidance, and support to the service delivery team, fostering a customer-centric culture, and facilitating training and professional development opportunities.

Requirements:

• Service Level Management: Ensure that services are delivered in accordance with agreed-upon service level agreements (SLAs) and performance metrics, monitoring and reporting on service quality and adherence to targets.
• Service Delivery Planning: Develop and implement strategy for the program team, including developing a robust risk mitigation plan. This includes managing scope, changes, and interventions to ensure project goals are achieved.
• Resource Management: Manage and allocate resources to support delivery of Cloud Infrastructure operations, ensuring efficient utilization and alignment with business objectives.
• Stakeholder Management: Manage relationships with all stakeholder involved in the service delivery process, negotiating contracts, monitoring performance, and ensuring compliance with agreed-upon terms.
• Effectively structure and drive monthly governance meetings with BCBSA cloud executive team
• Ensuring goals are met in areas including customer satisfaction, security, quality, and team member performance. In addition, work with clients to increase awareness of the program for a successful rollout.
• Continuous Improvement: Continuously assess and optimize service delivery processes for Cloud Operations/CPE/CDA, identifying areas for improvement, implementing changes, and driving operational excellence.
• Change Management: Coordinate and manage changes to service delivery processes, minimizing disruptions and ensuring smooth transitions.
• Risk Management: Identify, assess, and mitigate risks associated with service delivery operations, implementing appropriate controls and contingency plans.
• Team Management and Development: Provide leadership, guidance, and support to the service delivery team, fostering a customer-centric culture, and facilitating training and professional development opportunities.'

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.