Help Desk

Consultant Title: Asset Technician/Help Desk -II

Essential Duties:

The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provides inventory management services for Technology Services assets throughout the Madison College District.
• Maintains an inventory management system for accurate tracking of all District technology assets.
• Maintains a consistent supply of hardware to include repair/replacement parts, CPU s, printers, monitors, cables, docks, and all other equipment necessary to maintain the efficient technological functioning of all District locations.
• Maintains an orderly and organized storage system for all technology services assets.
• Organizes and facilitates the removal of technology services assets from inventory.
• Maintains the order tracking system for all inbound technology services assets.
• Receives inbound shipments and assigns unique identification numbers to each item. Creates and affixes I.D. tag and bar code to all District assets.
• Enters unique I.D. tracking numbers into inventory management system along with other pertinent use information.
• Maintains an in-depth knowledge of Technology Services support products and services.
• Maintains a strong knowledge of the incident management system and reporting functionality.

Knowledge, Skills &Abilities:

• Demonstrated ability to achieve successful outcomes when handling difficult situations and customers.
• Demonstrated technical competence in a customer support environment, maintenance procedures and system capabilities and limitations.
• Demonstrated knowledge of inventory management principles and best practices.

Skilled In:

• Demonstrated strong organizational skills.
• Strong understanding of time and resource management.
• Demonstrated advanced problem-solving skills.
• Demonstrated advanced planning and preparation skills.
• Strong technical troubleshooting and decision-making skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Consultant Title: Asset Technician/Help Desk -II

Essential Duties:

The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provides inventory management services for Technology Services assets throughout the Madison College District.
• Maintains an inventory management system for accurate tracking of all District technology assets.
• Maintains a consistent supply of hardware to include repair/replacement parts, CPU s, printers, monitors, cables, docks, and all other equipment necessary to maintain the efficient technological functioning of all District locations.
• Maintains an orderly and organized storage system for all technology services assets.
• Organizes and facilitates the removal of technology services assets from inventory.
• Maintains the order tracking system for all inbound technology services assets.
• Receives inbound shipments and assigns unique identification numbers to each item. Creates and affixes I.D. tag and bar code to all District assets.
• Enters unique I.D. tracking numbers into inventory management system along with other pertinent use information.
• Maintains an in-depth knowledge of Technology Services support products and services.
• Maintains a strong knowledge of the incident management system and reporting functionality.

Knowledge, Skills &Abilities:

• Demonstrated ability to achieve successful outcomes when handling difficult situations and customers.
• Demonstrated technical competence in a customer support environment, maintenance procedures and system capabilities and limitations.
• Demonstrated knowledge of inventory management principles and best practices.

Skilled In:

• Demonstrated strong organizational skills.
• Strong understanding of time and resource management.
• Demonstrated advanced problem-solving skills.
• Demonstrated advanced planning and preparation skills.
• Strong technical troubleshooting and decision-making skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.