Helpdesk/ServiceDesk Analyst

Title: Helpdesk/ServiceDesk Analyst
Location: HOUSTON, TX
Type: Contract to Permanent
Job #: 19786

Note: This job is (not) open to C2C or 3rd party candidates.

Position Information: Our client is seeking a talented Helpdesk/ServiceDesk Analyst.

Responsibilities:

• Works directly with Amplify Energy employees and contractors to resolve IT issues.
• Prioritize and take action on assigned IT helpdesk tickets. Help triage incoming IT helpdesk cases to provide prompt support.
• Act as an escalation point for junior helpdesk staff.
• Use sound judgment and discretion to provide exceptional customer service, eliminate downtime and attain customer satisfaction.
• Assist with managing VOIP phone systems.
• User provisioning/de-provisioning and administration in Office 365, and Active Directory.
• Assist other team members in joint tasks as assigned.
• Manage the Windows OS Environments and (Re)imaging techniques.
• Support internal clients with audio/visual systems (conferencing systems, training room etc.)
• Assist with occasional user moves, lifting, relocation of IT assets.
• Maintain technical knowledge and professional aptitude by attending workshops, professional training and certifications.
• Assist with monitoring key systems to identify and escalate support matters that need attention such as virus outbreaks, intrusion protection etc.
• Perform other duties as assigned.

Requirements:

• Minimum of three years working in a business IT support role
• Oil and Gas experience is a plus.
• CompTIA A+ certification
• Must possess a solid understanding of:
• PC hardware/peripheral devices
• Microsoft operating systems (Windows 10/11 )
• Microsoft Office applications including Office 365
• Maintaining Active Directory user and computer accounts
• Supporting mobile and tablet technologies
• Basic networking fundamentals
• Remote computer access support
• Ability to manage tickets, work and time with minimal supervision
• Solid analytical, research and problem-solving abilities
• Strong analytical, organizational and documentation skills required
• Ability to prioritize assignments, deal with interruptions, and meet deadlines, and multi-task in a fast paced and growth-oriented environment.

Additional Information:
Candidates may need to pass a drug and/or background check.
Send your resume to to get a quick response from one of our onsite recruiters:

COVID-19 Update:

Thank you for your interest in a career with IGNW a CDW Company. We are committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of customers, coworkers and the community.

In alignment with this commitment to safety, IGNW requires all U.S.-based coworkers to be fully vaccinated against COVID-19. The only exceptions to this policy are a documented, legally required medical or religious exemption/accommodation granted by IGNW.

To view other IGNW opportunities please visit

CDW Corporation, a leading multi-brand technology solutions provider to business, government, education and healthcare customers announced it has acquired IGNW! IGNW provides digital velocity solutions including advisory, consulting, development services, and has been a CDW services partner since 2018. IGNW provides services to customers across all cloud platforms including hybrid environments, Google Cloud Platform, Microsoft Azure and Amazon AWS. IGNW is Cisco's leading Digital Solutions Integrator Partner and 2019 Cisco Global Ecosystem Partner of the Year.

WHY IGNW?

So many reasons:

• The recent acquisition by CDW. Press release here .
• IGNW being voted Glassdoor's Best Places to Work in 2020 across the U.S. and eight other countries. See the details here .
• IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current contractors. Check it out here !
• We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Title: Helpdesk/ServiceDesk Analyst
Location: HOUSTON, TX
Type: Contract to Permanent
Job #: 19786

Note: This job is (not) open to C2C or 3rd party candidates.

Position Information: Our client is seeking a talented Helpdesk/ServiceDesk Analyst.

Responsibilities:

• Works directly with Amplify Energy employees and contractors to resolve IT issues.
• Prioritize and take action on assigned IT helpdesk tickets. Help triage incoming IT helpdesk cases to provide prompt support.
• Act as an escalation point for junior helpdesk staff.
• Use sound judgment and discretion to provide exceptional customer service, eliminate downtime and attain customer satisfaction.
• Assist with managing VOIP phone systems.
• User provisioning/de-provisioning and administration in Office 365, and Active Directory.
• Assist other team members in joint tasks as assigned.
• Manage the Windows OS Environments and (Re)imaging techniques.
• Support internal clients with audio/visual systems (conferencing systems, training room etc.)
• Assist with occasional user moves, lifting, relocation of IT assets.
• Maintain technical knowledge and professional aptitude by attending workshops, professional training and certifications.
• Assist with monitoring key systems to identify and escalate support matters that need attention such as virus outbreaks, intrusion protection etc.
• Perform other duties as assigned.

Requirements:

• Minimum of three years working in a business IT support role
• Oil and Gas experience is a plus.
• CompTIA A+ certification
• Must possess a solid understanding of:
• PC hardware/peripheral devices
• Microsoft operating systems (Windows 10/11 )
• Microsoft Office applications including Office 365
• Maintaining Active Directory user and computer accounts
• Supporting mobile and tablet technologies
• Basic networking fundamentals
• Remote computer access support
• Ability to manage tickets, work and time with minimal supervision
• Solid analytical, research and problem-solving abilities
• Strong analytical, organizational and documentation skills required
• Ability to prioritize assignments, deal with interruptions, and meet deadlines, and multi-task in a fast paced and growth-oriented environment.

Additional Information:
Candidates may need to pass a drug and/or background check.
Send your resume to to get a quick response from one of our onsite recruiters:

COVID-19 Update:

Thank you for your interest in a career with IGNW a CDW Company. We are committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of customers, coworkers and the community.

In alignment with this commitment to safety, IGNW requires all U.S.-based coworkers to be fully vaccinated against COVID-19. The only exceptions to this policy are a documented, legally required medical or religious exemption/accommodation granted by IGNW.

To view other IGNW opportunities please visit

CDW Corporation, a leading multi-brand technology solutions provider to business, government, education and healthcare customers announced it has acquired IGNW! IGNW provides digital velocity solutions including advisory, consulting, development services, and has been a CDW services partner since 2018. IGNW provides services to customers across all cloud platforms including hybrid environments, Google Cloud Platform, Microsoft Azure and Amazon AWS. IGNW is Cisco's leading Digital Solutions Integrator Partner and 2019 Cisco Global Ecosystem Partner of the Year.

WHY IGNW?

So many reasons:

• The recent acquisition by CDW. Press release here .
• IGNW being voted Glassdoor's Best Places to Work in 2020 across the U.S. and eight other countries. See the details here .
• IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current contractors. Check it out here !
• We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.