Quality Assurance Tester
The quality assurance (QA) tester is responsible for comprehensive testing and quality control of training courseware, functional courseware testing in the HQ learning management system environment and documenting all associated content testing activities. This role ensures the delivery of high-quality, learner-friendly, and compliant training materials and platforms.
Key Responsibilities:
-Test and document online courseware and other LMS documents to ensure they are free of typos, spelling errors, grammatical errors, and are written in simple English.
- Design, develop, and execute comprehensive test plans and test cases to validate the functionality, usability, accessibility, and performance of SCORM-based courseware and content.
- Collaborate with subject matter experts, instructional system specialists, and developers to understand requirements and identify potential issues or risks. Analyze test results, document defects, and track resolution to ensure timely and effective issue remediation.
- Provide regular status updates and communicate findings, recommendations, and mitigation strategies to stakeholders.
- Stay current with industry standards, best practices, and emerging technologies related to quality assurance and testing.
- Assist the LTI team in fostering a culture of quality and continuous improvement.
- Contribute to the enhancement of testing methodologies, standard operating procedures, tools, and processes to improve the overall efficiency and effectiveness of the QA function.
- Develop draft course transcript in MS Word for online courseware in accordance with guidelines.
Requirements
Conditions of Employment
- Must be a current permanent Federal employee
- Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under "required documents" section.
- Must NOT have any pending/outstanding disciplinary actions
- Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation
- Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*
- The program does not apply to members of the Military service or contractors.
Qualifications
- Bachelor's degree in English, Education, Communications/Journalism, or a related field suited for the job duties of this position.
- A degree or minor in Computer Science or Information Technology would be a plus.
- 5+ years of experience in software or courseware quality assurance, with a strong focus on testing web-based applications and courseware / training content
- Proficient in various testing techniques, including functional, integration, and accessibility testing
- Excellent problem-solving, analytical, and critical thinking skills
- Strong communication and collaboration skills to work effectively with cross-functional teams
- Familiarity with federal government regulations, standards, and compliance requirements (e.g., Section 508, WCAG) is highly desirable
- Experience in the education or training industry is a plus
It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.
Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.
Please ensure EACH work history includes ALL of the following information:
- Job Title (Include series and grade of Federal Job)
- Duties (Be specific in describing your duties)
- Name of Federal agency
- Supervisor name, email, and phone number
- Start and end dates including month and year (e.g. June 2007 to April 2008)
Education
EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.
Additional information
**DHS does not offer any additional benefits beyond that which the Federal employee is already receiving.
If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position.
Selected applicants for a JDA are requested to fulfill the items below during the JDA:
- Complete the DHS Training Course 15 days prior to the arrival to the JDA.
- Complete the DHS Joint Duty Assignment Progress Plan to include:
- Phase 1: Establish assignment objectives within the first 30 days of the JDA.
- Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA.
- Phase 3: Complete a final review within the last 30 days of the JDA.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Conditions of Employment
- Must be a current permanent Federal employee
- Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under "required documents" section.
- Must NOT have any pending/outstanding disciplinary actions
- Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation
- Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*
- The program does not apply to members of the Military service or contractors.
Qualifications
- Bachelor's degree in English, Education, Communications/Journalism, or a related field suited for the job duties of this position.
- A degree or minor in Computer Science or Information Technology would be a plus.
- 5+ years of experience in software or courseware quality assurance, with a strong focus on testing web-based applications and courseware / training content
- Proficient in various testing techniques, including functional, integration, and accessibility testing
- Excellent problem-solving, analytical, and critical thinking skills
- Strong communication and collaboration skills to work effectively with cross-functional teams
- Familiarity with federal government regulations, standards, and compliance requirements (e.g., Section 508, WCAG) is highly desirable
- Experience in the education or training industry is a plus
It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.
Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.
Please ensure EACH work history includes ALL of the following information:
- Job Title (Include series and grade of Federal Job)
- Duties (Be specific in describing your duties)
- Name of Federal agency
- Supervisor name, email, and phone number
- Start and end dates including month and year (e.g. June 2007 to April 2008)
Education
EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.
Additional information
**DHS does not offer any additional benefits beyond that which the Federal employee is already receiving.
If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position.
Selected applicants for a JDA are requested to fulfill the items below during the JDA:
- Complete the DHS Training Course 15 days prior to the arrival to the JDA.
- Complete the DHS Joint Duty Assignment Progress Plan to include:
- Phase 1: Establish assignment objectives within the first 30 days of the JDA.
- Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA.
- Phase 3: Complete a final review within the last 30 days of the JDA.