Epicareer Might not Working Properly
Learn More

Customer Service Representative

Salary undisclosed

Checking job availability...

Original
Simplified

Customer Service Representative

  • 100% remote
  • 8am-5pm EST shift

Duration: 3+ months to start; open to extend

Pay Rate: $22-23 per hour

Monday-Friday, 40 hours per week; 8am-5pm EST

  • Generates outbound calls to specific low-volume accounts in order to provide excellent service and update contact information
  • Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested
  • Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
  • Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required
  • Responsible for customer account setup and customer file maintenance

Qualifications:

  • Customer Support / Order Processing experience
  • Familiarity with pharmaceutical distribution operations highly preferred
  • Technical: Basic knowledge of Microsoft Word, Excel and inventory management systems
  • Required: High School Diploma

Customer Service Representative

  • 100% remote
  • 8am-5pm EST shift

Duration: 3+ months to start; open to extend

Pay Rate: $22-23 per hour

Monday-Friday, 40 hours per week; 8am-5pm EST

  • Generates outbound calls to specific low-volume accounts in order to provide excellent service and update contact information
  • Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested
  • Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
  • Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required
  • Responsible for customer account setup and customer file maintenance

Qualifications:

  • Customer Support / Order Processing experience
  • Familiarity with pharmaceutical distribution operations highly preferred
  • Technical: Basic knowledge of Microsoft Word, Excel and inventory management systems
  • Required: High School Diploma