Customer Service Representative
Salary undisclosed
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Customer Service Representative
- 100% remote
- 8am-5pm EST shift
Duration: 3+ months to start; open to extend
Pay Rate: $22-23 per hour
Monday-Friday, 40 hours per week; 8am-5pm EST
- Generates outbound calls to specific low-volume accounts in order to provide excellent service and update contact information
- Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested
- Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
- Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required
- Responsible for customer account setup and customer file maintenance
Qualifications:
- Customer Support / Order Processing experience
- Familiarity with pharmaceutical distribution operations highly preferred
- Technical: Basic knowledge of Microsoft Word, Excel and inventory management systems
- Required: High School Diploma
Customer Service Representative
- 100% remote
- 8am-5pm EST shift
Duration: 3+ months to start; open to extend
Pay Rate: $22-23 per hour
Monday-Friday, 40 hours per week; 8am-5pm EST
- Generates outbound calls to specific low-volume accounts in order to provide excellent service and update contact information
- Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested
- Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
- Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required
- Responsible for customer account setup and customer file maintenance
Qualifications:
- Customer Support / Order Processing experience
- Familiarity with pharmaceutical distribution operations highly preferred
- Technical: Basic knowledge of Microsoft Word, Excel and inventory management systems
- Required: High School Diploma