Customer Success Director
Do you have a natural flare within leadership and building long-lasting rapport within professional services or project management? If so, we’d love to hear from you.
A bit about the company and what they can offer you
Our client provides customized ERP solutions tailored to business goals that are efficient and cost-effective for operations of all sizes. The technology is fully customizable and built to scale alongside businesses, empowering complete control over total operation.
You’ll join an experienced team of service professionals, training and support specialists, engineers, and technical support personnel that are committed to maximizing customer investment. Here your efforts will not go unrecognised, with a high growth potential; if you help our client, they’ll help you right back!
What you’ll be doing
You’ll drive customer satisfaction, long-term retention, and revenue growth by delivering exceptional value through the company's products and services. This role will play a pivotal part in building strong customer relationships, ensuring seamless implementation of ERP solutions, and achieving business objectives.
Your responsibilities will include:
- Achieve annual Professional Services (PS) revenue targets of $1.5 to $2 million while maintaining profit margins and key utilization ratios
- Build and maintain customer loyalty, ensuring long-term retention and reduced customer attrition.
- Successfully deliver customer projects on budget and on time.
- Identify and capitalize on upselling and renewal opportunities, supporting the sales team to grow revenues.
- Increase services revenue by customizing and implementing “sticky” ERP solutions for customers across diverse verticals.
- Effectively manage deliverables, risks, project timelines, ROI, and any issues to ensure Customer satisfaction
A bit about you
Ideally, you’ll be based in the USA.
You’ll have 7+ years of experience in professional services or project management roles, with 3+ years in a leadership capacity.
A few other key skills our client is looking for:
- Highly skilled in building customer loyalty and ensuring long-term retention
- Ability to grow revenues in consultancy and services organizations within small to mid-sized software companies
- Expertise in ERP solutions, particularly within manufacturing verticals such as electronics, automotive, high-tech, and capital equipment
- Strong track record of delivering projects on time and budget while maintaining profit margins
- Demonstrated ability to drive services revenue growth, achieving and exceeding revenue and profit targets
- Strong presentation and communication skills
- Ability to work across time zones and travel as required
Want to hear more?
If this role has sparked your interest, get in touch with Jack Thompson (jack.thompson@fmctalent.com).
If you want more information on what the core duties are for this role, we can send the job description your way!
A few more details
Reference number: 18896
Temporary or Permanent Position: Permanent
FMC Talent
Do you have a natural flare within leadership and building long-lasting rapport within professional services or project management? If so, we’d love to hear from you.
A bit about the company and what they can offer you
Our client provides customized ERP solutions tailored to business goals that are efficient and cost-effective for operations of all sizes. The technology is fully customizable and built to scale alongside businesses, empowering complete control over total operation.
You’ll join an experienced team of service professionals, training and support specialists, engineers, and technical support personnel that are committed to maximizing customer investment. Here your efforts will not go unrecognised, with a high growth potential; if you help our client, they’ll help you right back!
What you’ll be doing
You’ll drive customer satisfaction, long-term retention, and revenue growth by delivering exceptional value through the company's products and services. This role will play a pivotal part in building strong customer relationships, ensuring seamless implementation of ERP solutions, and achieving business objectives.
Your responsibilities will include:
- Achieve annual Professional Services (PS) revenue targets of $1.5 to $2 million while maintaining profit margins and key utilization ratios
- Build and maintain customer loyalty, ensuring long-term retention and reduced customer attrition.
- Successfully deliver customer projects on budget and on time.
- Identify and capitalize on upselling and renewal opportunities, supporting the sales team to grow revenues.
- Increase services revenue by customizing and implementing “sticky” ERP solutions for customers across diverse verticals.
- Effectively manage deliverables, risks, project timelines, ROI, and any issues to ensure Customer satisfaction
A bit about you
Ideally, you’ll be based in the USA.
You’ll have 7+ years of experience in professional services or project management roles, with 3+ years in a leadership capacity.
A few other key skills our client is looking for:
- Highly skilled in building customer loyalty and ensuring long-term retention
- Ability to grow revenues in consultancy and services organizations within small to mid-sized software companies
- Expertise in ERP solutions, particularly within manufacturing verticals such as electronics, automotive, high-tech, and capital equipment
- Strong track record of delivering projects on time and budget while maintaining profit margins
- Demonstrated ability to drive services revenue growth, achieving and exceeding revenue and profit targets
- Strong presentation and communication skills
- Ability to work across time zones and travel as required
Want to hear more?
If this role has sparked your interest, get in touch with Jack Thompson (jack.thompson@fmctalent.com).
If you want more information on what the core duties are for this role, we can send the job description your way!
A few more details
Reference number: 18896
Temporary or Permanent Position: Permanent
FMC Talent