Information Technology Operations Manager

Position Overview:

We are seeking a highly skilled and experienced Senior Onshore Operations Coordinator to act as the primary bridge between the customer in Denver, CO and the offshore operations teams in Noida, India. This role will be overall responsible for ensuring seamless operations delivery, efficient collaboration, and excellent customer communication. The ideal candidate will possess a combination of technical expertise, strong coordination skills, and the ability to align customer needs with operational objectives.

As a key point of contact, the Senior Onshore Operations Coordinator will oversee the delivery of services, manage expectations, and ensure operational excellence in a dynamic 5G wireless domain environment. This position requires hands-on involvement in incident resolution, system performance tracking, and effective stakeholder engagement.

Key Responsibilities:

1. Customer Communication and Relationship Management:

2. Operations Delivery Oversight:

3. Incident Management Coordination:

4. Performance Monitoring and Optimization:

5. Cross-Functional Collaboration:

6. Process Improvement and Documentation:

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Master’s degree is preferred but not mandatory.

Experience:

• 8+ years of experience in operations coordination, incident management, or a related role, preferably in telecommunications or IT operations.
• Experience working in a customer-facing role, managing relationships, and coordinating deliverables.
• Technical background with expertise in Java, Spring, Microservices architecture, PL/SQL, ETL processes, and related tools is a plus.

Technical and Coordination Skills:

• Strong understanding of Java-based systems, Microservices, and performance monitoring tools.
• Proficiency in incident management, trend analysis, and operational reporting.
• Familiarity with monitoring tools (e.g., Splunk, ELK Stack) and cloud environments (AWS, Azure, or GCP) is advantageous.
• Proven ability to coordinate complex workflows across onshore and offshore teams.

Customer Management and Analytical Skills:

• Exceptional communication and interpersonal skills to interact effectively with customers and offshore teams.
• Analytical mindset with the ability to interpret data and provide actionable recommendations.
• Strong problem-solving skills with the ability to resolve escalations and align operations with customer goals.

Position Overview:

We are seeking a highly skilled and experienced Senior Onshore Operations Coordinator to act as the primary bridge between the customer in Denver, CO and the offshore operations teams in Noida, India. This role will be overall responsible for ensuring seamless operations delivery, efficient collaboration, and excellent customer communication. The ideal candidate will possess a combination of technical expertise, strong coordination skills, and the ability to align customer needs with operational objectives.

As a key point of contact, the Senior Onshore Operations Coordinator will oversee the delivery of services, manage expectations, and ensure operational excellence in a dynamic 5G wireless domain environment. This position requires hands-on involvement in incident resolution, system performance tracking, and effective stakeholder engagement.

Key Responsibilities:

1. Customer Communication and Relationship Management:

2. Operations Delivery Oversight:

3. Incident Management Coordination:

4. Performance Monitoring and Optimization:

5. Cross-Functional Collaboration:

6. Process Improvement and Documentation:

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Master’s degree is preferred but not mandatory.

Experience:

• 8+ years of experience in operations coordination, incident management, or a related role, preferably in telecommunications or IT operations.
• Experience working in a customer-facing role, managing relationships, and coordinating deliverables.
• Technical background with expertise in Java, Spring, Microservices architecture, PL/SQL, ETL processes, and related tools is a plus.

Technical and Coordination Skills:

• Strong understanding of Java-based systems, Microservices, and performance monitoring tools.
• Proficiency in incident management, trend analysis, and operational reporting.
• Familiarity with monitoring tools (e.g., Splunk, ELK Stack) and cloud environments (AWS, Azure, or GCP) is advantageous.
• Proven ability to coordinate complex workflows across onshore and offshore teams.

Customer Management and Analytical Skills:

• Exceptional communication and interpersonal skills to interact effectively with customers and offshore teams.
• Analytical mindset with the ability to interpret data and provide actionable recommendations.
• Strong problem-solving skills with the ability to resolve escalations and align operations with customer goals.