Service Support Analyst Mid/Medicaid Provider Relations Specialist

Job Title: Service Support Analyst Mid/Medicaid Provider Relations Specialist Job ID: 25-07008 Location: Remote Duration: 12 Months On Contract

Key Responsibilities:

• Serve as the first point of contact for healthcare providers regarding questions about their connection to Client.
• Assist in the onboarding and enrollment of new provider organizations, ensuring successful integration with the health information exchange.
• Investigate provider-reported issues related to system access, connectivity, and interoperability.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
• Provide guidance to providers on Client functionality, best practices, and compliance requirements.
• Maintain and update support documentation.
• Monitor and track support requests, ensuring timely responses and resolutions.
• Identify trends and recurring provider issues, recommending process improvements or system enhancements.
• Support provider outreach and engagement initiatives to increase HIE adoption and utilization.

Qualifications and Experience

• Bachelor s degree in Healthcare Administration, Health Informatics, IT, or a related field (or equivalent experience).
• 1-3+ years of experience in a support, provider relations, or customer service role within healthcare, HIEs, or health IT.
• Familiarity with EHR systems and interoperability standards.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills to engage with healthcare providers and stakeholders.
• Ability to work independently, prioritize tasks, and manage multiple support tickets effectively.
• Experience with helpdesk/CRM/ticketing systems (e.g., ServiceNow, Jira, Salesforce) is a plus
• Knowledge of HIPAA, data privacy regulations, and healthcare compliance requirements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Title: Service Support Analyst Mid/Medicaid Provider Relations Specialist Job ID: 25-07008 Location: Remote Duration: 12 Months On Contract

Key Responsibilities:

• Serve as the first point of contact for healthcare providers regarding questions about their connection to Client.
• Assist in the onboarding and enrollment of new provider organizations, ensuring successful integration with the health information exchange.
• Investigate provider-reported issues related to system access, connectivity, and interoperability.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
• Provide guidance to providers on Client functionality, best practices, and compliance requirements.
• Maintain and update support documentation.
• Monitor and track support requests, ensuring timely responses and resolutions.
• Identify trends and recurring provider issues, recommending process improvements or system enhancements.
• Support provider outreach and engagement initiatives to increase HIE adoption and utilization.

Qualifications and Experience

• Bachelor s degree in Healthcare Administration, Health Informatics, IT, or a related field (or equivalent experience).
• 1-3+ years of experience in a support, provider relations, or customer service role within healthcare, HIEs, or health IT.
• Familiarity with EHR systems and interoperability standards.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills to engage with healthcare providers and stakeholders.
• Ability to work independently, prioritize tasks, and manage multiple support tickets effectively.
• Experience with helpdesk/CRM/ticketing systems (e.g., ServiceNow, Jira, Salesforce) is a plus
• Knowledge of HIPAA, data privacy regulations, and healthcare compliance requirements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.