Information Technology Specialist (Customer Support)
- Full Time, onsite
- U.S. Army Recruiting Command and U.S. Army Cadet Command
- Fort Meade, United States of America
$ 84,601 - $ 109,975 / month
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- Provide customer service, technical assistance and training to Battalion staff and subordinate organizations on a variety of IT equipment, software products and non-procedural computer languages and telecommunications systems.
- Plan, prepare, execute and assess the networks to integrate and synchronize information-related capabilities.
- Prepare continuity of operations plans in the case of personnel shortages, national disasters, emergencies and periods of degraded capabilities.
- Oversee and assist with technical assistance and support matters.
Requirements
Conditions of Employment
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- Must be able to successfully complete the appropriate training and certifications as outlined in DoD 8570.01-M, Information Assurance Workforce Improvement Program as well as DoD Directive 8140.01, Cyberspace Workforce Management.
- Temporary business travel may be required up to 35% of the time
- This position requires the incumbent to possess, obtain and maintain a Secret security clearance
Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is .
To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience: providing customer support and technical assistance in a variety of IT equipment to include hardware, software and telecommunications systems.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09).
IN ADDITION to possessing one year of specialized experience, applicants must demonstrate the following competencies: (1) Attention to Detail- Attentive and thorough in completing Information Technology tasks and projects; (2) Customer Service- Work with Information Technology clients and customers to assess their needs, meet quality standards for services, and evaluate customer satisfaction; (3) Oral Communication- Communicate Information Technology information and ideas in speaking so others will understand; and (4) Problem Solving- Analyzing information and evaluating results to choose the best solution and solve problems.
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is .
To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience: providing customer support and technical assistance in a variety of IT equipment to include hardware, software and telecommunications systems.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09).
IN ADDITION to possessing one year of specialized experience, applicants must demonstrate the following competencies: (1) Attention to Detail- Attentive and thorough in completing Information Technology tasks and projects; (2) Customer Service- Work with Information Technology clients and customers to assess their needs, meet quality standards for services, and evaluate customer satisfaction; (3) Oral Communication- Communicate Information Technology information and ideas in speaking so others will understand; and (4) Problem Solving- Analyzing information and evaluating results to choose the best solution and solve problems.
Additional information
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Direct Deposit of Pay is required.
- Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the information sheet.
- This is a(n) 34 Career Field position.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market Supplement.
- Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority. To receive selection priority for this position, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your ICTAP eligibility. Additional information about the program is on .
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Conditions of Employment
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- Must be able to successfully complete the appropriate training and certifications as outlined in DoD 8570.01-M, Information Assurance Workforce Improvement Program as well as DoD Directive 8140.01, Cyberspace Workforce Management.
- Temporary business travel may be required up to 35% of the time
- This position requires the incumbent to possess, obtain and maintain a Secret security clearance
Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is .
To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience: providing customer support and technical assistance in a variety of IT equipment to include hardware, software and telecommunications systems.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09).
IN ADDITION to possessing one year of specialized experience, applicants must demonstrate the following competencies: (1) Attention to Detail- Attentive and thorough in completing Information Technology tasks and projects; (2) Customer Service- Work with Information Technology clients and customers to assess their needs, meet quality standards for services, and evaluate customer satisfaction; (3) Oral Communication- Communicate Information Technology information and ideas in speaking so others will understand; and (4) Problem Solving- Analyzing information and evaluating results to choose the best solution and solve problems.
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is .
To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience: providing customer support and technical assistance in a variety of IT equipment to include hardware, software and telecommunications systems.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09).
IN ADDITION to possessing one year of specialized experience, applicants must demonstrate the following competencies: (1) Attention to Detail- Attentive and thorough in completing Information Technology tasks and projects; (2) Customer Service- Work with Information Technology clients and customers to assess their needs, meet quality standards for services, and evaluate customer satisfaction; (3) Oral Communication- Communicate Information Technology information and ideas in speaking so others will understand; and (4) Problem Solving- Analyzing information and evaluating results to choose the best solution and solve problems.
Additional information
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Direct Deposit of Pay is required.
- Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the information sheet.
- This is a(n) 34 Career Field position.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market Supplement.
- Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority. To receive selection priority for this position, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your ICTAP eligibility. Additional information about the program is on .