IT Generalist

Full Time, onsite
Knight Enterprises Management, LLC.
Titusville, United States of America

Salary undisclosed

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Job Title: IT Generalist

Department: Information Technology

Reports to: Director of Information Technology

Purpose of the Position:

The IT Generalist is responsible for providing comprehensive technical support, managing IT infrastructure, and ensuring the smooth operation of all technology systems within the organization. The IT Generalist acts as a key team member in maintaining and troubleshooting computer systems, software applications, network connectivity, and security protocols, ensuring that all employees have access to reliable, efficient, and secure technology resources. Additionally, the IT Generalist collaborates with other IT professionals to implement and support organizational technology projects, ensuring that systems are optimized for performance, security, and scalability.

Experience Required:

At least 2-3 years of hands-on experience in IT support, systems administration, or a related field.
Proficiency in working with various operating systems (Windows, macOS, Linux) and knowledge of system administration tasks.
Experience with managing and supporting IT infrastructure, including servers, desktops, networking devices, and peripheral equipment.
Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, and wireless technologies.
Experience troubleshooting and configuring routers, switches, firewalls, and other networking hardware.
Basic understanding of network security protocols and practices.
Experience in troubleshooting and maintaining computer hardware (desktops, laptops, printers, etc.) and peripherals.
Hands-on experience installing, configuring, and supporting common software applications such as Microsoft Office Suite, email clients, and antivirus tools.
Familiarity with managing system updates, patches, and ensuring compliance with security policies.
Basic knowledge of IT security protocols, firewalls, encryption, and antivirus solutions to ensure the protection of data and systems.
Experience managing user access controls and permissions for systems and applications. Familiarity with implementing and maintaining backup and disaster recovery solutions.
Experience with monitoring tools to track system performance, identify issues, and ensure the reliability of IT infrastructure.
Ability to perform basic system diagnostics and implement solutions to optimize system performance.
Experience providing tier 1 or tier 2 support in a helpdesk or IT support environment, including troubleshooting user issues related to software, hardware, and network connectivity.
Ability to provide excellent customer service and communicate technical information effectively to non-technical users.
Ability to collaborate with other team members and departments to meet business objectives and improve IT systems.
Experience creating and maintaining accurate documentation for systems, configurations, network setups, and standard operating procedures.
Familiarity with IT ticketing systems for managing and tracking technical issues.
Willingness to stay up-to-date with the latest technological advancements and trends in IT to enhance support capabilities and efficiency.

Description of Job Duties:

Provide technical assistance to system, network, and database administrators by troubleshooting hardware, software, and network issues. Help resolve technical challenges to ensure the administrators can efficiently manage systems and infrastructure.
Support system administrators in managing, maintaining, and troubleshooting server environments and operating systems. Aid in the configuration and optimization of systems, ensuring they are secure, reliable, and performing at their best.
Collaborate with network administrators to assist with the configuration, maintenance, and troubleshooting of network systems, including LAN, WAN, and wireless networks. Help ensure smooth network connectivity and performance, enabling administrators to focus on larger network management tasks.
Install, configure, and maintain hardware (desktops, laptops, printers, etc.) and software applications across the organization. Deploy new software and maintain up-to-date systems, ensuring end-user devices are ready for use.
Assist IT security administrators in enforcing security protocols, including configuring firewalls, antivirus software, and user access controls. Help identify and resolve security vulnerabilities to safeguard the organization’s data and infrastructure.
Support backup administrators by ensuring regular system backups are completed. Help with testing and restoring data in the event of a failure, ensuring that administrators can execute disaster recovery plans smoothly.
Help maintain accurate documentation of system configurations, network designs, and technical procedures. Ensure administrators have up-to-date reference materials to maintain and manage systems effectively.
Work closely with system, network, and security administrators on IT projects, such as hardware and software upgrades, system migrations, and new technology implementations. Provide support to ensure smooth execution of these initiatives.
Provide training for end users on system applications, troubleshooting methods, and security practices. Help ensure that employees can effectively use technology.
Support administrators in tracking and managing IT hardware, software, and licensing inventories. Assist in maintaining accurate records to ensure compliance with internal asset management policies.
Help monitor system performance and alerts, providing support to administrators in identifying issues before they become critical. Assist with the early detection of system or network failures, allowing administrators to take prompt action.
Serve as an additional support layer for help desk operations, assisting administrators in resolving user-reported issues quickly and efficiently. Escalate complex technical problems to the appropriate administrative team members when necessary.

Knight Enterprises Management, L.L.C. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, national origin, age, protected veteran status, disability status, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, or any other protected factor by country, regional or local law. Knight’s policies regarding recruitment, hiring, compensation, benefits, promotions, transfers, training and all other personnel matters are free from discriminatory practices and are based on merit, qualifications, and abilities.

To view the U.S. Department of Labor’s (DOL) Equal Employment Opportunity is the Law poster, please go to the following link: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

At least 2-3 years of hands-on experience in IT support, systems administration, or a related field.
Proficiency in working with various operating systems (Windows, macOS, Linux) and knowledge of system administration tasks.
Experience with managing and supporting IT infrastructure, including servers, desktops, networking devices, and peripheral equipment.
Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, and wireless technologies.
Experience troubleshooting and configuring routers, switches, firewalls, and other networking hardware.
Basic understanding of network security protocols and practices.
Experience in troubleshooting and maintaining computer hardware (desktops, laptops, printers, etc.) and peripherals.
Hands-on experience installing, configuring, and supporting common software applications such as Microsoft Office Suite, email clients, and antivirus tools.
Familiarity with managing system updates, patches, and ensuring compliance with security policies.
Basic knowledge of IT security protocols, firewalls, encryption, and antivirus solutions to ensure the protection of data and systems.
Experience managing user access controls and permissions for systems and applications. Familiarity with implementing and maintaining backup and disaster recovery solutions.
Experience with monitoring tools to track system performance, identify issues, and ensure the reliability of IT infrastructure.
Ability to perform basic system diagnostics and implement solutions to optimize system performance.
Experience providing tier 1 or tier 2 support in a helpdesk or IT support environment, including troubleshooting user issues related to software, hardware, and network connectivity.
Ability to provide excellent customer service and communicate technical information effectively to non-technical users.
Ability to collaborate with other team members and departments to meet business objectives and improve IT systems.
Experience creating and maintaining accurate documentation for systems, configurations, network setups, and standard operating procedures.
Familiarity with IT ticketing systems for managing and tracking technical issues.
Willingness to stay up-to-date with the latest technological advancements and trends in IT to enhance support capabilities and efficiency.

Description of Job Duties:

Provide technical assistance to system, network, and database administrators by troubleshooting hardware, software, and network issues. Help resolve technical challenges to ensure the administrators can efficiently manage systems and infrastructure.
Support system administrators in managing, maintaining, and troubleshooting server environments and operating systems. Aid in the configuration and optimization of systems, ensuring they are secure, reliable, and performing at their best.
Collaborate with network administrators to assist with the configuration, maintenance, and troubleshooting of network systems, including LAN, WAN, and wireless networks. Help ensure smooth network connectivity and performance, enabling administrators to focus on larger network management tasks.
Install, configure, and maintain hardware (desktops, laptops, printers, etc.) and software applications across the organization. Deploy new software and maintain up-to-date systems, ensuring end-user devices are ready for use.
Assist IT security administrators in enforcing security protocols, including configuring firewalls, antivirus software, and user access controls. Help identify and resolve security vulnerabilities to safeguard the organization’s data and infrastructure.
Support backup administrators by ensuring regular system backups are completed. Help with testing and restoring data in the event of a failure, ensuring that administrators can execute disaster recovery plans smoothly.
Help maintain accurate documentation of system configurations, network designs, and technical procedures. Ensure administrators have up-to-date reference materials to maintain and manage systems effectively.
Work closely with system, network, and security administrators on IT projects, such as hardware and software upgrades, system migrations, and new technology implementations. Provide support to ensure smooth execution of these initiatives.
Provide training for end users on system applications, troubleshooting methods, and security practices. Help ensure that employees can effectively use technology.
Support administrators in tracking and managing IT hardware, software, and licensing inventories. Assist in maintaining accurate records to ensure compliance with internal asset management policies.
Help monitor system performance and alerts, providing support to administrators in identifying issues before they become critical. Assist with the early detection of system or network failures, allowing administrators to take prompt action.
Serve as an additional support layer for help desk operations, assisting administrators in resolving user-reported issues quickly and efficiently. Escalate complex technical problems to the appropriate administrative team members when necessary.