IT Support Specialist
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Position: IT Support Specialist
Location: Riverside, MO
Pay Range: $20.00-$23.00
Job Type: Full-Time
Company: Velociti is the industry-leading, technology and consulting solutions provider, proudly serving enterprise customers and partners with cutting-edge services.
What You’ll Do:
Location: Riverside, MO
Pay Range: $20.00-$23.00
Job Type: Full-Time
Company: Velociti is the industry-leading, technology and consulting solutions provider, proudly serving enterprise customers and partners with cutting-edge services.
What You’ll Do:
- Identify, diagnose, and resolve level one issues in computer hardware and software.
- Install and upgrade hardware and software and provide complete assistance while configuring hardware, software, and peripherals of the end user systems.
- Provide general desktop support, release coordination, imaging/re-imaging PCs, and laptops.
- Provide one on one assistance to end users by chat, phone, email, or in person.
- Coordinate with third-party service providers for timely repair of hardware under maintenance agreement or warranty.
- Perform minor hardware repairs for hardware outside of third-party support.
- Aid in installation of other peripherals like printers, scanners, etc.
- Track the use of and restock of inventory for things such as laptops, mice, keyboards, docking stations, monitors, IP phones, etc.
- Associate or Bachelor's Degree preferred.
- Working Knowledge of operating systems, Windows, WinPE, Android, and IOS, for basic use and troubleshooting.
- Firm understanding of Microsoft Office, Microsoft 365 experience a plus, including Active Directory user management, resetting passwords, and adding new users.
- Previous experience creating, deploying, and managing both OS images and software packages preferred.
- Basic networking knowledge.
- Excellent interpersonal skills.
- Able to work with tight deadlines and under pressure.
- Capable of multitasking between tickets, walkups, and other projects.
- Competitive Wage Compensation
- A Great Working Environment
- Comprehensive benefits including medical, dental and vision insurance
- Paid Time Off + Holidays
- Retirement Plan + Employer 401(k) Match
- Employer Paid Basic Life and Short-Term Disability
Position: IT Support Specialist
Location: Riverside, MO
Pay Range: $20.00-$23.00
Job Type: Full-Time
Company: Velociti is the industry-leading, technology and consulting solutions provider, proudly serving enterprise customers and partners with cutting-edge services.
What You’ll Do:
Location: Riverside, MO
Pay Range: $20.00-$23.00
Job Type: Full-Time
Company: Velociti is the industry-leading, technology and consulting solutions provider, proudly serving enterprise customers and partners with cutting-edge services.
What You’ll Do:
- Identify, diagnose, and resolve level one issues in computer hardware and software.
- Install and upgrade hardware and software and provide complete assistance while configuring hardware, software, and peripherals of the end user systems.
- Provide general desktop support, release coordination, imaging/re-imaging PCs, and laptops.
- Provide one on one assistance to end users by chat, phone, email, or in person.
- Coordinate with third-party service providers for timely repair of hardware under maintenance agreement or warranty.
- Perform minor hardware repairs for hardware outside of third-party support.
- Aid in installation of other peripherals like printers, scanners, etc.
- Track the use of and restock of inventory for things such as laptops, mice, keyboards, docking stations, monitors, IP phones, etc.
- Associate or Bachelor's Degree preferred.
- Working Knowledge of operating systems, Windows, WinPE, Android, and IOS, for basic use and troubleshooting.
- Firm understanding of Microsoft Office, Microsoft 365 experience a plus, including Active Directory user management, resetting passwords, and adding new users.
- Previous experience creating, deploying, and managing both OS images and software packages preferred.
- Basic networking knowledge.
- Excellent interpersonal skills.
- Able to work with tight deadlines and under pressure.
- Capable of multitasking between tickets, walkups, and other projects.
- Competitive Wage Compensation
- A Great Working Environment
- Comprehensive benefits including medical, dental and vision insurance
- Paid Time Off + Holidays
- Retirement Plan + Employer 401(k) Match
- Employer Paid Basic Life and Short-Term Disability