Regional Account Manager

Essential Duties

• Grow Pan American Ceramics (PAC) by Merola Tile sales in existing markets by identifying new opportunities
• Seek and expand sales in potential markets by proactively following up on leads from trade shows, inquiries, and call-ins
• Travel to existing clients within your defined territory with an appropriate frequency as to keep them updated with new products, and ensure existing products are well displayed and accurately labeled, and required samples and libraries are up to date
• Use visual merchandising and product strategy to maximize sales and enhance customer experience
• Represent Pan American Ceramics by Merola Tile at key trade shows
• Provide outstanding customer service through fast, trustworthy and knowledgeable responses to customer demands
• Deliver on sales goals within existing territory
• Knowledgeable about all tile products
• Provide a current and maintained calendar log with all daily appointments
• Use mobile sales app for reporting of client, sales call, and project information
• Keep clients informed of product features and benefits and updated with current pricing, policies, and procedures
• Educate client’s on how to access and use our website
• Relay information on popular new items, trends, and customer requirements to your supervisor
• Plan your calls to make the best use of travel time. Show up on time and follow up
• Maintain receipts for business expenses and turn in timely expense reports monthly
• Represent the company in a professional manner and maintain a positive attitude
• Take on additional responsibilities as assigned

Competencies

Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Requirements

• High school diploma or (GED)

• Bachelor’s Degree, preferred

• 3-5 years in sales or other business field preferred

• Experience in Salesforce.com, a plus

• Must be able to read and write in English

• Follow written procedures and verbal instructions

• Must be able to work independently, as well as part of a team

• Ability to multi-task and stay organized, while working in a fast-paced, multi-project environment

• Ability to speak effectively before customers and organizations and build relationships

• Knowledge of word processing software; spreadsheet software, email, and contact management systems, and the ability to use such systems.

• Previous experience in the tile industry, a plus

Physical Demands

Regularly stand/sit for extended periods, operate office equipment, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. The employee must be able to drive as part of their job responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Additional Notes

• Must be authorized to work in the United States.
• Must have a reliable personal vehicle available for daily work use. The vehicle must be capable of safely transporting product samples, including those up to 24 x 48 inches in size and weighing up to 300 lbs. Employees are responsible for ensuring their vehicle meets these requirements and is properly maintained for work-related travel. Mileage reimbursement or vehicle allowance may be provided per company policy.

Essential Duties

• Grow Pan American Ceramics (PAC) by Merola Tile sales in existing markets by identifying new opportunities
• Seek and expand sales in potential markets by proactively following up on leads from trade shows, inquiries, and call-ins
• Travel to existing clients within your defined territory with an appropriate frequency as to keep them updated with new products, and ensure existing products are well displayed and accurately labeled, and required samples and libraries are up to date
• Use visual merchandising and product strategy to maximize sales and enhance customer experience
• Represent Pan American Ceramics by Merola Tile at key trade shows
• Provide outstanding customer service through fast, trustworthy and knowledgeable responses to customer demands
• Deliver on sales goals within existing territory
• Knowledgeable about all tile products
• Provide a current and maintained calendar log with all daily appointments
• Use mobile sales app for reporting of client, sales call, and project information
• Keep clients informed of product features and benefits and updated with current pricing, policies, and procedures
• Educate client’s on how to access and use our website
• Relay information on popular new items, trends, and customer requirements to your supervisor
• Plan your calls to make the best use of travel time. Show up on time and follow up
• Maintain receipts for business expenses and turn in timely expense reports monthly
• Represent the company in a professional manner and maintain a positive attitude
• Take on additional responsibilities as assigned

Competencies

Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Requirements

• High school diploma or (GED)

• Bachelor’s Degree, preferred

• 3-5 years in sales or other business field preferred

• Experience in Salesforce.com, a plus

• Must be able to read and write in English

• Follow written procedures and verbal instructions

• Must be able to work independently, as well as part of a team

• Ability to multi-task and stay organized, while working in a fast-paced, multi-project environment

• Ability to speak effectively before customers and organizations and build relationships

• Knowledge of word processing software; spreadsheet software, email, and contact management systems, and the ability to use such systems.

• Previous experience in the tile industry, a plus

Physical Demands

Regularly stand/sit for extended periods, operate office equipment, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. The employee must be able to drive as part of their job responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Additional Notes

• Must be authorized to work in the United States.
• Must have a reliable personal vehicle available for daily work use. The vehicle must be capable of safely transporting product samples, including those up to 24 x 48 inches in size and weighing up to 300 lbs. Employees are responsible for ensuring their vehicle meets these requirements and is properly maintained for work-related travel. Mileage reimbursement or vehicle allowance may be provided per company policy.