
Service Desk Specialist /L1 Analyst
Title: L1 Analyst
Type (Contract, C2H, Perm): 3-month contract (possibility for extension)
Location: San Francisco, CA 94105- 5 days/week - a bit of flexibility here
Start Date: ASAP
Compensation: $20-$25/Hour
Interview Process: 1 Round
Must-have/key skills needed:
Clear communication
Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
Ability to learn quickly
Experience resolving minor security issues
Experience in a customer support role
Active directory
MS 365
Windows 10
GenAI Understanding (any use of ChatGPT, understanding its functionality etc)
Pluses/education/certifications:
Utilized ServiceNow for ticketing
CCNA Certification
A+ Certs
ITIL certification
Title: L1 Analyst
Type (Contract, C2H, Perm): 3-month contract (possibility for extension)
Location: San Francisco, CA 94105- 5 days/week - a bit of flexibility here
Start Date: ASAP
Compensation: $20-$25/Hour
Interview Process: 1 Round
Must-have/key skills needed:
Clear communication
Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
Ability to learn quickly
Experience resolving minor security issues
Experience in a customer support role
Active directory
MS 365
Windows 10
GenAI Understanding (any use of ChatGPT, understanding its functionality etc)
Pluses/education/certifications:
Utilized ServiceNow for ticketing
CCNA Certification
A+ Certs
ITIL certification