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Service Desk Specialist /L1 Analyst

Salary undisclosed

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Title: L1 Analyst
Type (Contract, C2H, Perm): 3-month contract (possibility for extension)
Location: San Francisco, CA 94105- 5 days/week - a bit of flexibility here
Start Date: ASAP
Compensation: $20-$25/Hour
Interview Process: 1 Round



Must-have/key skills needed:
Clear communication
Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
Ability to learn quickly
Experience resolving minor security issues
Experience in a customer support role
Active directory
MS 365
Windows 10
GenAI Understanding (any use of ChatGPT, understanding its functionality etc)

Pluses/education/certifications:
Utilized ServiceNow for ticketing
CCNA Certification
A+ Certs
ITIL certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Title: L1 Analyst
Type (Contract, C2H, Perm): 3-month contract (possibility for extension)
Location: San Francisco, CA 94105- 5 days/week - a bit of flexibility here
Start Date: ASAP
Compensation: $20-$25/Hour
Interview Process: 1 Round



Must-have/key skills needed:
Clear communication
Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
Ability to learn quickly
Experience resolving minor security issues
Experience in a customer support role
Active directory
MS 365
Windows 10
GenAI Understanding (any use of ChatGPT, understanding its functionality etc)

Pluses/education/certifications:
Utilized ServiceNow for ticketing
CCNA Certification
A+ Certs
ITIL certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job