Senior Program Coordinator, Mentoring
Salary undisclosed
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An established leader in the Northeast Ohio civic landscape, College Now has been changing the lives of students in our region since 1967. We do this by providing college and career access advising, financial aid counseling, and scholarship and retention services to students from middle school through adulthood, with a special focus on supporting those from low-income backgrounds and first-generation college students. An individual filling this position can expect to have an impact on Northeast Ohio students and families.
When you work for College Now, you are part of an innovative and visionary team, committed to College Now's mission, vision, and values, as we are committed to creating a collaborative, inclusive workplace for team members. Offering superior benefits, ample opportunities for professional growth and development, and the chance to make an impact on the community, College Now is where careers are made and grown.
Position title: Senior Program Coordinator, Mentoring
Status: Full-time, non-exempt
Standard Hours: Monday - Friday, 8:00 am to 5:00 pm, and some evenings and travel required.
Location: Hybrid-3 days remote each week, 2 days in office each week
Reports To: Manager, Mentoring Department
Starting Salary: Starting at $47,000 annually and increases with relevant experience.
Assigned To: Mentoring Programs and Services Department
Position Summary
The Mentoring Program Senior Coordinator coordinates, manages, and evaluates programming and activities related to the Mentoring Program, an e-mentoring program that also incorporates events throughout the academic year. The Senior Coordinator will oversee cohort- specific initiatives, direct the work of Coordinators, and manage key aspects of the program, in addition to completing program-related tasks as needed.
Essential Functions
Facilitate high-impact relationships between mentors and mentees:
When you work for College Now, you are part of an innovative and visionary team, committed to College Now's mission, vision, and values, as we are committed to creating a collaborative, inclusive workplace for team members. Offering superior benefits, ample opportunities for professional growth and development, and the chance to make an impact on the community, College Now is where careers are made and grown.
Position title: Senior Program Coordinator, Mentoring
Status: Full-time, non-exempt
Standard Hours: Monday - Friday, 8:00 am to 5:00 pm, and some evenings and travel required.
Location: Hybrid-3 days remote each week, 2 days in office each week
Reports To: Manager, Mentoring Department
Starting Salary: Starting at $47,000 annually and increases with relevant experience.
Assigned To: Mentoring Programs and Services Department
Position Summary
The Mentoring Program Senior Coordinator coordinates, manages, and evaluates programming and activities related to the Mentoring Program, an e-mentoring program that also incorporates events throughout the academic year. The Senior Coordinator will oversee cohort- specific initiatives, direct the work of Coordinators, and manage key aspects of the program, in addition to completing program-related tasks as needed.
Essential Functions
Facilitate high-impact relationships between mentors and mentees:
- Support Mentoring Program Coordinators in assisting pairs to build strong relationships through individualized attention, regular communication, support, and advice. Maintain awareness and attend to elevated issues arising between pairs by providing immediate follow-up appropriate to the situation. Recommend strategies to Coordinators that will improve pair relationships. Conduct all outreach to mentors and students at risk of exiting the program.
- Lead the development of academic year-specific programming, outreach campaigns, and resources for cohorts under your area of responsibility. Support Coordinators in implementing these programs, campaigns, etc.
- Provide training for AmeriCorps members as needed and delegate duties to cohort teams, monitor activities in supporting pairs, and facilitate meetings and progress of cohort activities.
- For incoming students, manage orientation schedules and completions, update mentee materials, add students to the proper cohort, assist with Kick-off and meeting outreach, process paperwork and record relevant data, and conduct outreach to selected/eligible students on outstanding enrollment steps.
- Properly use data sources to track students and ensure they are receiving communication about program steps quickly. Oversee matching of students with appropriate mentors as soon as they are eligible. Ensure students leaving the program receive correct information, are deactivated as needed on Chronus, and are referred to the correct team as appropriate.
- Including mentoring curricula, surveys, policies and procedures, etc.
- Actively manage data in Chronus, Salesforce, and on PowerBI dashboards, to note and record changes and actionable information as it happens. Ensure mentors and students in your cohorts are properly tagged and marked in Chronus and Salesforce. Provide information on pairs in your area of responsibility as requested.
- Including in cross-department committees, community initiatives, and professional organizations.
- Assist with program-wide initiatives through group collaboration and events, as needed
- Experience in college retention or mentoring strongly emphasized
- Strong interpersonal, oral, and written communication skills and leadership skills in working with colleagues and overseeing an AmeriCorps member
- Strong organizational and analytical skills, showing the ability to manage multiple responsibilities
- Must have provided leadership and meaningful contributions to the team's work, either via project management, development of new systems, cross-department collaboration, or a combination of these
- Working knowledge of Microsoft Office Suite required
- Experience in a higher education environment related to admission, scholarship administration, financial aid, or a background in college counseling or college access is strongly preferred
- Bachelor’s degree required
An established leader in the Northeast Ohio civic landscape, College Now has been changing the lives of students in our region since 1967. We do this by providing college and career access advising, financial aid counseling, and scholarship and retention services to students from middle school through adulthood, with a special focus on supporting those from low-income backgrounds and first-generation college students. An individual filling this position can expect to have an impact on Northeast Ohio students and families.
When you work for College Now, you are part of an innovative and visionary team, committed to College Now's mission, vision, and values, as we are committed to creating a collaborative, inclusive workplace for team members. Offering superior benefits, ample opportunities for professional growth and development, and the chance to make an impact on the community, College Now is where careers are made and grown.
Position title: Senior Program Coordinator, Mentoring
Status: Full-time, non-exempt
Standard Hours: Monday - Friday, 8:00 am to 5:00 pm, and some evenings and travel required.
Location: Hybrid-3 days remote each week, 2 days in office each week
Reports To: Manager, Mentoring Department
Starting Salary: Starting at $47,000 annually and increases with relevant experience.
Assigned To: Mentoring Programs and Services Department
Position Summary
The Mentoring Program Senior Coordinator coordinates, manages, and evaluates programming and activities related to the Mentoring Program, an e-mentoring program that also incorporates events throughout the academic year. The Senior Coordinator will oversee cohort- specific initiatives, direct the work of Coordinators, and manage key aspects of the program, in addition to completing program-related tasks as needed.
Essential Functions
Facilitate high-impact relationships between mentors and mentees:
When you work for College Now, you are part of an innovative and visionary team, committed to College Now's mission, vision, and values, as we are committed to creating a collaborative, inclusive workplace for team members. Offering superior benefits, ample opportunities for professional growth and development, and the chance to make an impact on the community, College Now is where careers are made and grown.
Position title: Senior Program Coordinator, Mentoring
Status: Full-time, non-exempt
Standard Hours: Monday - Friday, 8:00 am to 5:00 pm, and some evenings and travel required.
Location: Hybrid-3 days remote each week, 2 days in office each week
Reports To: Manager, Mentoring Department
Starting Salary: Starting at $47,000 annually and increases with relevant experience.
Assigned To: Mentoring Programs and Services Department
Position Summary
The Mentoring Program Senior Coordinator coordinates, manages, and evaluates programming and activities related to the Mentoring Program, an e-mentoring program that also incorporates events throughout the academic year. The Senior Coordinator will oversee cohort- specific initiatives, direct the work of Coordinators, and manage key aspects of the program, in addition to completing program-related tasks as needed.
Essential Functions
Facilitate high-impact relationships between mentors and mentees:
- Support Mentoring Program Coordinators in assisting pairs to build strong relationships through individualized attention, regular communication, support, and advice. Maintain awareness and attend to elevated issues arising between pairs by providing immediate follow-up appropriate to the situation. Recommend strategies to Coordinators that will improve pair relationships. Conduct all outreach to mentors and students at risk of exiting the program.
- Lead the development of academic year-specific programming, outreach campaigns, and resources for cohorts under your area of responsibility. Support Coordinators in implementing these programs, campaigns, etc.
- Provide training for AmeriCorps members as needed and delegate duties to cohort teams, monitor activities in supporting pairs, and facilitate meetings and progress of cohort activities.
- For incoming students, manage orientation schedules and completions, update mentee materials, add students to the proper cohort, assist with Kick-off and meeting outreach, process paperwork and record relevant data, and conduct outreach to selected/eligible students on outstanding enrollment steps.
- Properly use data sources to track students and ensure they are receiving communication about program steps quickly. Oversee matching of students with appropriate mentors as soon as they are eligible. Ensure students leaving the program receive correct information, are deactivated as needed on Chronus, and are referred to the correct team as appropriate.
- Including mentoring curricula, surveys, policies and procedures, etc.
- Actively manage data in Chronus, Salesforce, and on PowerBI dashboards, to note and record changes and actionable information as it happens. Ensure mentors and students in your cohorts are properly tagged and marked in Chronus and Salesforce. Provide information on pairs in your area of responsibility as requested.
- Including in cross-department committees, community initiatives, and professional organizations.
- Assist with program-wide initiatives through group collaboration and events, as needed
- Experience in college retention or mentoring strongly emphasized
- Strong interpersonal, oral, and written communication skills and leadership skills in working with colleagues and overseeing an AmeriCorps member
- Strong organizational and analytical skills, showing the ability to manage multiple responsibilities
- Must have provided leadership and meaningful contributions to the team's work, either via project management, development of new systems, cross-department collaboration, or a combination of these
- Working knowledge of Microsoft Office Suite required
- Experience in a higher education environment related to admission, scholarship administration, financial aid, or a background in college counseling or college access is strongly preferred
- Bachelor’s degree required